SAP UK Ltd

SAP Enable Now

Provide the knowledge your employees need to succeed exactly where and when it’s needed with SAP Enable Now. Advanced performance support and training capabilities help you improve productivity, user adoption, and the end-user experience. Easily create, maintain, and deliver performance support, learning material, and documentation content.

Features

• Manage corporate knowledge transfer and content management
• Next-generation Performance Support
• True Single-Source for scalable content production
• Template-based creation of contents
• User-generated content
• Mobile learning
• 1-click translation
• SCORM and AICC compliant
• Redundancy-free content structuring
• Multi-modality of content

Benefits

• Increase ROI for software investments
• Increase productivity of software users
• Reduce help-desk costs
• Improve data quality
• Increase knowledge retention
• Reduce costs for content creation
• Faster process execution
• Easily capture the knowledge of subject matter experts
• Increased learner engagement
• Soften impact from change events

£17.52 a licence

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

953718044569150

Contact

David Dinsdale
+44 870 608 4000
UKPublicSector@sap.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Customers cannot determine their upgrade schedule on the multi-tenant SAP Enable Now cloud solution (public cloud), solution releases are bi-annual, May and November. Customers have a preview window of the new release prior to the automatic upgrade. ; User authentication is only available via SAML 2.0
• System requirements:
  • Operating system- Microsoft Windows
  • Internet Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Primary Support Available for all regions - 24/7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: First Level Support - Minor Issues and how to questions available 24/7, Second Level Support - Supports all other issues, HCP Support - Cloud Support 24/7, for service availability with cloud support engineer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online user documentation and additional support resources are provided as part of the service subscription. Additionally, we offer an end to end enablement service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Power Point
• End-of-contract data extraction: Customers can export all data from the SAP Enable Now cloud solution without the need of involvement from the service provider (SAP). The format of the data is DKP (similar to a zip file) that holds all content created by the solution. Other data such as tracking results can be downloaded as XLS or CSV format. This applies during the term of the SaaS subscription and also upon termination of the subscription. ; ; Customer data will only be deleted on Customer request, for example at the end of the contract. Furthermore, all paper materials are shredded after termination of the Customer contract and, if permitted by the limitations of the applicable local laws and industry specific regulations. ; ; In principle, SAP deletes the logical volumes, which will cause the storage device to re-use the storage space and overwrite the Customer data in time. By deleting the logical volumes, there is no way to access or extract the Customer data any more. When hardware is removed from Data Centers a physical decommissioning process is applied.
• End-of-contract process: The system access is withdrawn, the cloud instance is decommissioned.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some output formats created by Enable Now are not mobile compatible
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The master author can customize Enable Now interface, custom books, bubbles, text styles which can be done easily using the style editor in the Enable Now Producer.

Scaling

• Independence of resources: Due to load balancing architecture, we do not have any restraints on the service

Analytics

• Service usage metrics: Yes
• Metrics types: Quarterly User consumption reports on request
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Enable Now is managed by roles and permissions, based on the user roles they can have access to export features. Normally, users would access user reports through their Learning Management System.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • Xls
  • LDAP

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Standard SLA for cloud applications. Refer to SAP for details
• Approach to resilience: Available on Request
• Outage reporting: HCP Monitoring

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: We can enable SSO via SAML 2.0
• Access restriction testing frequency: Never
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PriceWaterhouseCoopers
• ISO/IEC 27001 accreditation date: 13/02/2015
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27018
  • ISO9001
  • SOC 1
  • SOC 2
  • SOC 3
  • ISAE 3402
  • SSAE -16

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Many certification organizations perform their inspections in accordance with various standards. Multiple auditing firms conduct audits based on national and international standards, such as ISO 27001, SOC 1 /SSAE 16 and SOC 2. The SAP data center is also audited according to these standards. Once the audit is successfully passed, the data centers receive a certificate or attestation report verifying their compliance with the respective standard. You can get an overview on SAP's certificates at the following URL: https://www.sap.com/corporate/en/company/quality.html

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change log is logging any change to components of the service.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Regular monitoring ensures timely identification of deviations and initiates fixes. Patches are deployed as soon as possible.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Intrusion Detection System Monitor web traffic 24 x 7 x 365
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Predefined processes are in place. Users can easily create incidents to report any security related event.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change ; ; SAP is committed to a future sustainable world and acts as both an exemplar and enabler of sustainability. For the 16th consecutive year, SAP was named the Software Industry Leader in the Dow Jones Sustainability Index - https://www.sap.com/sustainability/our-approach.html. SAP is committed to fighting climate change by reducing carbon and other emissions. SAP became Carbon Neutral by 2023 and will be Net Zero by 2030. ; ; On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. For fighting climate change, we expect that this plan will include: ; ; supporting your journey to Net Zero by ensuring renewable energy is used in the data centres providing the services and that all services will be 100% carbon neutral from the first day of service. ; ; offer a workshop to the buyer’s team on the sustainability features of the product that has been purchased and / or the wider SAP suite of sustainability offerings such as the Sustainability Control Tower. ; ; Work with the buyer’s team to promote the free, high-quality learning about sustainability that is available and free to any member of the public on the Open SAP learning portal at https://learning.sap.com.

  Covid-19 recovery

  COVID 19 Recovery; ; On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. To help local communities to manage and recover from the impact of COVID-19, SAP can support buyers in several areas. As part of the Social Value Action plan, SAP will: ; ; To support re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP learning portal at https://learning.sap.com. Currently available courses include topics like Circular Economies, Opportunities from a Digitally Transformed Economy and New Work and Purpose. ; ; SAP offers buyers support in key areas for social value relating to COVID 19 Recovery – new ways of working to deliver services; support for the physical and mental health of people affected by COVID-19 and improved workplace conditions such as remote working and sustainable travel solutions. As part of the Social Value Action plan, we will offer a workshop to explain the support we can offer and add tasks to the plan where appropriate.

  Tackling economic inequality

  There are two themes outlined in the guidance relating to this area of social value - Create new businesses, new jobs and new skills; and increase supply chain resilience and capacity. ; ; With respect to skills, as part of the annual Social Value Action plan: ; ; SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP Learning portal at https://learning.sap.com. Currently courses cover a range of in demand skills in the IT industry such as Artificial Intelligence, Analytics and Application Development. For these courses, where relevant, SAP will also provide access to technical platforms at no charge so that students may complete the practical learning components of each course. ; ; With respect to increasing supply chain resilience and capacity, as part of the annual Social Value Action plan: ; ; SAP will offer to brief the buyer’s procurement and finance teams on the opportunities relating to the SAP Ariba Procurement offering. This could include on-boarding the buyer’s suppliers to the SAP Business Network, a €3.2TN marketplace for suppliers where they can grow their businesses. SAP Ariba Procurement also offers capabilities around supplier risk management to ensure that the buyer’s supply chain achieves the desired level of resilience. The guided buying capabilities of SAP Ariba Procurement also allow the buyer to make it easy for staff to support and comply with organisational social objectives, for example spending with sustainable enterprises or local small businesses. SAP will also share our learnings from 5 by 5 in ’25, an initiative designed to encourage organizations across industries to direct more of their addressable spend toward certified social-enterprise and diverse-business suppliers. https://news.sap.com/2020/10/sap-launches-55by25-purposeful-procurement/

  Equal opportunity

  Equal Opportunity ; ; SAP is committed to being one of the most diverse and inclusive software companies in the world. We proactively promote diversity, inclusion, and social justice and work to ensure that our workforce reflects the gender parity and demographics of all the regions where we have employees. We make every effort to ensure that all stages of the employee lifecycle are inclusive to enable employee success. As part of the Social Value Action plan, SAP will propose a Social Innovation Workshop to explore areas of equal opportunity and look at how we approach diversity and inclusion to see how a shared approach with the buyer could help the buyer’s staff and communities that the buyer serves. For example, SAP supports the following organisations and initiatives: ; ; Stemettes is an award-winning social enterprise working across the UK & Ireland and beyond to inspire and support young women and young non-binary people into Science, Technology, Engineering and Maths careers (known collectively as STEM). ; ; Enactus UK – SAP is the Platinum technology partner for Enactus UK, giving access to one of the UK’s largest innovation and entrepreneur networks in the UK. Enactus allows teams of students all over the country to work together to find innovative solutions to social issues within their local and international communities; ; ; Apps For Good believes that all young people should be empowered to take action on the things they care about most. They provide free tech innovation courses to schools, giving teachers ready-made education content, so young people from all backgrounds can develop computing and essential skills to create a brighter future through technology. Apps For Good partner with leading brands to keep their course content 100% free of charge to schools, as well as giving students the opportunity to directly benefit from their industry expertise.

  Wellbeing

  Wellbeing ; ; As part of the Social Innovation Workshop described in the Equal Opportunity section, SAP will include the theme of ‘Wellbeing’ to review optional initiatives that can be added to the Social Value Action plan. For example: ; ; Innovation – SAP offers clients the ability to run innovation workshops on themes that are important to clients. This is often in collaboration with users and communities who can codesign and create a proof of concept of solutions that would address specific challenges and opportunities. We will also offer free training on innovation topics via our SAP Learning portal - https://learning.sap.com. Current courses include Intrapreneurship – Employee-driven Innovation. ; ; Employee and community pulse – SAP is a leading provider of solutions relating to personal wellbeing. We offer to share our learnings of what works well for different challenges and situations that clients wish to explore. We can share examples of how organisations have supported the physical and mental health of their workforce. A current example would be around working practices and return to work in a post COVID pandemic world. ; ; Self-service and a great user experience are key principles of SAP services. We will share insights learned from working with many public service organisations and the world’s most recognised brands on how digital services can bring people and communities together. These insights may then trigger actions that can be added to the Social Value Action plan.

Pricing

• Price: £17.52 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.