Nolea Health

Nolea – AI-Powered Recruiting CRM & AI Copilot for Candidate Sourcing

Nolea is a recruiting solution that enables recruiting teams within the NHS and private healthcare sector to discover all registered and non-registered healthcare candidate profiles posted across the web. Nolea is used for automated talent sourcing, talent discover, candidate communication and applicant Tracking System and recruiting team collaboration.

Features

• AI-assisted candidate sourcing to reduce time to hire
• Access a wide pool of untapped candidates via Nolea's Marketplace
• Advanced search filter to find niche specialism
• Recruitment automation to increase staff efficiency
• Real-time talent insights to optimisation recruiting strategy
• Automated outreach campaigns to drive 3x candidate responses
• Performance tracking and improve team performance
• Active recruitment drive support
• Cross-platform candidate sourcing across 100+ popular web sources
• Predictive analytics for talent gaps fulfilment

Benefits

• Increase vacancy fill rates to 90%+ using matching algorithms
• Access to a comprehensive database of healthcare professionals.
• Filters candidates by medical specialty, qualifications, and experience.
• Reduce recruiting agency costs by 80%+
• Provides up-to-date analytics on talent availability and hiring trends.
• Enables automated, personalised contact with potential candidates.
• Tracks the effectiveness of recruitment campaigns with detailed metrics.
• Supports proactive recruitment drives with targeted outreach.
• Maximises candidate discovery across 100 web sources
• Forecasts and fills future staffing gaps efficiently.

£1,899.00 to £3,109.00 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@getnolea.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

953852925737414

Contact

Richie Dawes
07765242721
tenders@getnolea.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Our service is hosted entirely by us, so buyers do not need to run specialised hardware.
• System requirements:
  • Internet connection
  • Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Under 1 hour and 30mins
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Not applicable
• Onsite support: Yes, at extra cost
• Support levels: All end users are provided with initial training, either face-to-face or over the phone/video calls, based on client preferences. Due to the tool’s simplicity and ease of use, training only takes 30 minutes to complete and results in users gaining a full understanding of the software.; ; Users can book as many training sessions as they like and are provided with full support by a named and dedicated Account Manager (between 09:00-18:00 Monday to Friday). The Account Manager will guide users through how to best use the product and will also assess staffing function performance during Quarterly Review Meetings, where they will offer advice on how to fill more shifts. Extended hours support (8:00-21:00 Monday to Friday and 8:00-20:00 at weekends) is available via email, chat or by phone. Tech support is available between 09:00-20:00 to answer technical queries by a specialist team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Nolea sets up a joint Account Onboarding process which consists of full-time Account Manager from Nolea and stakeholders from the client side. ; ; Subject to the size of the implementation an onboarding team we complete one jointed virtual workshops or several group workshops within the first 2 weeks. ; ; Real-time reporting tracks progress which is discussed at check-in meeting. The onboarding team size varies and can be flexed depending on launch deadlines and the number of staff. Nolea has developed a step-by-step methodology that can be shared with the client via our onboarding playbook.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data extracts will be provided in agreed formats on termination, if requested.
• End-of-contract process: Contracts to use the software run for 12 or 24 months. Two months before the end of the contract, clients will have the opportunity to renew. If they do not wish to renew the contract, access to the platform will be revoked at the end of the contract period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service is optimized for different platforms to cater to specific user needs. While mobile access is supported for viewing information and monitoring updates, it is important to note that for the best viewing experience and to fully utilize the powerful AI search capabilities, desktop usage is strongly recommended. The desktop platform offers a more robust interface and advanced functionalities that are essential for leveraging the full scope of our services. This approach ensures that while on-the-go access is available for convenience, the most effective and comprehensive use of our features is achieved through a desktop environment.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The user interfaces of Nolea is streamlined and intuitive, designed for efficient navigation and quick access to data. Key features include a dashboard overview, advanced search with extensive filtering options, detailed contact and company profiles, and easy list management. Integration tools allow seamless connection with CRM / ATS systems, while analytics provide valuable insights. The layout prioritises usability with clear labels, minimal clutter, and visual cues to guide user interactions, ensuring a productive user experience.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: We have not yet completed interface testing with users of assistive technology. This step is planned for our Q4 2024 development phases to ensure our service is accessible and usable for all users, including those relying on assistive technologies.
• API: No
• Customisation available: Yes
• Description of customisation: We provide a robust suite of customisation options that allow users to tailor our services to better fit their specific business requirements. ; ; Users can customise the user interface to reflect their company's branding, choose from a variety of additional features and functionalities such as enhanced data reporting tools and workflow automations, and integrate with third-party services or internal systems to streamline operations.; ; Customisation options: 1) Our platform offers a user-friendly interface where system administrators or IT personnel can easily adjust settings and preferences. 2) For more technical customisations, users have access to our API, enabling them to develop bespoke integrations or functionalities. 3) Furthermore, our dedicated support team is always on hand to assist with more complex customisation needs.; ; For customisation requests, Nolea adopts a customer-centric approach. If a user requests a new feature that we assess as beneficial for the wider customer base, we will develop and implement it at no additional cost. However, for specific custom integration requests that are unique to a user's operations, we charge a one-off fee of £5,000, inclusive of VAT. This policy ensures that all our clients can benefit from tailored solutions that meet their unique business needs.

Scaling

• Independence of resources: To ensure users aren’t affected by others' demand on the service, several strategies are employed:; ; Scalable Architecture: Uses cloud infrastructure that dynamically adjusts resources based on demand.; Load Balancing: Distributes traffic and workload evenly across servers to prevent bottlenecks.; Resource Management: Sets quotas to ensure fair resource allocation among all users.; High Availability: Implements redundancy to maintain service during failures.; Performance Monitoring: Continuously tracks system performance to preemptively address issues.; Caching: Utilises caching to decrease load on backend systems.

Analytics

• Service usage metrics: Yes
• Metrics types: Candidate Conversion Rates: Tracks the ratio of candidates contacted to those who advance in the hiring process.; ; Engagement Metrics: Measures interactions between recruiters and potential candidates, including response rates and follow-up engagement.; ; Sourcing Efficiency: Evaluates the speed/ efficiency of sourcing candidates from initial contact to application.; ; Recruitment Funnel Leakage: Identifies stages in the recruitment process where potential candidates drop out or disengage.; ; Time to Fill: Measures the average time it takes to fill a position from the job requisition to offer acceptance.; ; Offer Acceptance Rate: The percentage of job offers accepted by candidates, indicating the attractiveness of the offer/ organisation.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can view and print their data on the site, and can request data extracts from our service team.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: This can be discussed as part of contract negotiations.
• Approach to resilience: We have self-healing container-based architecture, spread across multiple physical cloud-based hosting providers.
• Outage reporting: Email alerts, and via telephone support

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: All actions are logged and auditable by our technical oversight staff.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The CEO and COO if Nolea have thoroughly educated themselves on the ISO 27001 and ISO 27002 standards to ensure our team is well-versed in these critical security guidelines. As part of our commitment to robust security governance, we actively incorporate these standards into our development and data management sprints. This ongoing monitoring allows us to continuously assess our compliance and uphold high security standards, ensuring that our practices remain aligned with international norms and provide reliable protection for our operations and data.
• Information security policies and processes: We have a Data Protection officer who reports to the ICO and the board, we are also in preperation for our ISO 270001 audit (currently target date is October 2024), Cyber Essentials Accreditation and are fully GDPR compliant.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All code changes are reviewed by our CTO. We are able to audit any data changes to find the source of a change.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: As part of our ISO27001 preparation process, we actively assess threats to our service and adopt security principles.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: As part of our ISO27001 audit preparation process, we actively assess threats to our service and adopt security principles.
• Incident management type: Undisclosed
• Incident management approach: Incidents are all reported internally and logged in our central knowledge base, including a full post-mortem and follow-on steps to ensure the incident doesn't reoccur.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Covid-19 recovery

  We support healthcare organisations to manage their staffing levels helping them to recover from the impacts of COVID-19, this includes helping them to recruit healthcare staff allowing for better distribution of of the workforce across multiple organisations.

  Tackling economic inequality

  Nolea Health uses its platform to make healthcare job listings accessible to a broad audience, including those in economically disadvantaged areas. ; ; This helps democratise access to employment opportunities in the healthcare sector, promoting economic mobility.; ; Support for Small Healthcare Providers: Nolea offers reduced rates or special packages for small healthcare providers or clinics in underserved areas, facilitating their access to skilled professionals and supporting local health services.

  Equal opportunity

  Understanding the importance of fair AI, Nolea Health ensures its matching algorithms are developed and continuously updated to avoid biases related to race, gender, age, or socioeconomic status. This ensures all candidates have an equal chance of being matched with relevant job opportunities.; ; By promoting remote and flexible job opportunities through its platform, Nolea Health helps level the playing field for candidates who may not have the means to relocate or commute for work, such as those caring for families or living in remote areas.; ; Nolea Health works to simplify the application process on its platform, making it user-friendly and accessible to people of all ages and technical skill levels. This helps ensure that everyone, regardless of their familiarity with technology, can apply for jobs.

Pricing

• Price: £1,899.00 to £3,109.00 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Users receive 15 free credits each month, which can be used to access and test core features of our platform. The trial includes access to essential features such as basic data analysis tools, project management capabilities, and standard customer support. Premium search filters and 24/7 support not included.
• Link to free trial: https://web.noleahealth.com/pricing

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@getnolea.com. Tell them what format you need. It will help if you say what assistive technology you use.