Business Reform Limited

SharePoint Support and Custom apps

Business Reform Limited provides comprehensive support for SharePoint and develops custom apps within the platform. From Helpdesk systems to procurement tools and absence tracking, our tailored solutions enhance productivity and streamline processes, ensuring optimal performance for your organisation.

Features

• Create custom apps to help your business grow
• SharePoint administration support
• Service request management and fulfilment
• Implementation of Security groups enabling right access, first time
• Import emails into SharePoint and reply with SharePoint
• Use word templates to generate documents automatically in SharePoint
• Store data effectively using our bespoke designed SharePoint forms
• Automate common tasks reducing manual effort within SharePoint
• Brand your Custom apps in your business look and style
• See more at www.businessreform.co.uk

Benefits

• Use the power of SharePoint in your organisation
• Fully managed and end to end support available
• Integration into other Microsoft family products
• Your data in your environment under your control
• Effective low cost solution to off the shelf apps
• Design an app specific to your business requirements
• Certified Microsoft Cloud Solution Provider, based in Chester, England

£595 to £1,165 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@businessreform.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

953853123863890

Contact

Business Reform Limited
01244 953 600
info@businessreform.co.uk

Planning

• Planning service: Yes
• How the planning service works: In the planning phase for SharePoint support and custom apps, we meticulously align our strategies with your organisational goals. We initiate by thoroughly understanding your specific requirements, conducting comprehensive assessments of existing workflows, and engaging in collaborative discussions with your stakeholders.; ; When crafting custom apps within SharePoint, we prioritise comprehending the unique features and functionalities essential to address your business challenges effectively. Whether it involves implementing a Helpdesk system to streamline support processes, developing procurement tools to enhance purchasing efficiency, or creating absence tracking solutions to manage employee leave effectively, our goal is to design bespoke applications tailored precisely to your needs.; ; Our approach entails conceptualising the app's architecture, defining user workflows, and identifying key features and functionalities. We then leverage SharePoint's robust capabilities to develop intuitive interfaces, automate workflows, and seamlessly integrate with existing systems.; ; Throughout the planning process, we emphasise transparency and communication, keeping you informed of progress and seeking feedback to ensure alignment with your expectations. Our aim is to deliver custom apps that not only meet your immediate needs but also provide scalability and flexibility to support your organisation's growth and evolution over time.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: At Business Reform Limited, our training services for SharePoint support and custom apps are tailored to suit your organisation's specific needs. We offer a variety of training formats, including interactive workshops, online courses, and self-paced tutorials, to accommodate diverse learning preferences and schedules.; ; Our experienced trainers provide hands-on guidance and practical insights, covering essential topics such as app navigation, functionality, and best practices. Training sessions are customised to address your team's skill levels and requirements, ensuring maximum relevance and effectiveness.; ; We emphasise interactive learning experiences, encouraging active participation and collaboration among participants. This approach fosters a deeper understanding of SharePoint support and custom app usage, empowering your team to leverage these tools effectively in their daily work.; ; Furthermore, our training services extend beyond the initial sessions. We provide ongoing support and resources to reinforce learning and address any questions or challenges that may arise post-training. Our goal is to equip your team with the knowledge and skills needed to maximise the value of SharePoint support and custom apps, driving productivity and success within your organisation.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: In setting up SharePoint support and custom apps, we ensure seamless integration with your existing systems while considering potential migration needs. Our process involves understanding your current app landscape, identifying opportunities for enhancement or replacement, and crafting migration strategies that minimise disruption and maximise efficiency.; ; Whether you're migrating from legacy systems or seeking to replace outdated applications, our experienced team handles the transition with precision. We assess the compatibility of current apps with SharePoint, evaluating factors such as data migration requirements, user workflows, and system dependencies.; ; For apps or systems being replaced, we develop migration plans that encompass data extraction, transformation, and loading (ETL) processes. Our goal is to preserve data integrity and ensure a smooth transition to the new SharePoint environment, minimising downtime and mitigating risks associated with the migration.; ; Throughout the setup and potential migration process, we collaborate closely with your team, providing guidance and support to navigate the transition successfully. Our expertise in SharePoint and custom app development enables us to deliver solutions that meet your current needs while laying the foundation for future growth and innovation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In ensuring the quality and performance of SharePoint support and custom apps, we employ rigorous testing methodologies. Our experienced team conducts comprehensive quality assurance and performance testing across various scenarios, including functionality, usability, security, and scalability.; ; During quality assurance testing, we meticulously validate key features and functionalities of the custom apps, ensuring they meet your requirements and expectations. This includes testing user interfaces, workflows, data integrity, and compliance with regulatory standards.; ; We also conduct thorough performance testing to assess the responsiveness and stability of the apps under different load conditions. This helps identify any potential bottlenecks or performance issues that may impact user experience and productivity.; ; Additionally, we prioritise security testing to ensure that the custom apps are robustly protected against potential vulnerabilities and compliance risks. This includes conducting vulnerability assessments, penetration testing, and security code reviews to identify and address security gaps.; ; Throughout the testing process, we provide detailed reports and recommendations to help you make informed decisions and mitigate any identified risks. Our goal is to deliver high-quality custom apps that meet your business objectives and exceed your expectations for performance, reliability, and security.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At Business Reform Limited, we offer comprehensive support services for SharePoint and custom apps. Our dedicated team provides timely assistance through various channels, including email, phone, and a dedicated online portal, ensuring prompt resolution of queries and issues.; ; In addition to reactive support, we offer proactive monitoring and maintenance services to uphold the performance and reliability of your SharePoint environment and custom apps. This includes regular health checks, updates, and security patches to mitigate risks and enhance the user experience.; ; Furthermore, we provide ongoing training and knowledge-sharing initiatives to empower your team with the skills and resources needed to manage and optimise SharePoint and custom apps effectively. By staying informed of the latest updates and best practices, your team can leverage these tools to drive business growth and innovation.; ; With our comprehensive support services, you can trust that your SharePoint environment and custom apps are in safe hands, allowing you to focus on your core business objectives with confidence.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: At Business Reform Limited, we offer efficient technical support through email, our website, and phone. Our experienced team promptly responds to queries and resolves issues, ensuring minimal downtime for your SharePoint environment and custom apps. Whether you prefer emailing our support team, accessing resources on our website, or speaking directly to a technician over the phone, we're dedicated to providing reliable assistance to keep your operations running smoothly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: At Business Reform Limited, we understand that every organisation's needs are unique. That's why we offer customised support levels for SharePoint and custom apps, ranging from basic to enterprise-tier services.; ; Our basic support tier provides essential assistance for routine queries and issues, ensuring timely help whenever needed. This level typically includes email and phone support during standard business hours.; ; For organisations requiring more comprehensive support, our premium tiers offer enhanced features such as 24/7 availability, priority response times, and dedicated account managers. This level ensures rapid resolution of issues and proactive monitoring to maintain optimal performance.; ; Additionally, our enterprise-tier support caters to large-scale deployments and mission-critical environments. This level includes customised support plans tailored to your specific needs, with additional features such as onsite support, proactive maintenance, and strategic guidance to maximise the value of SharePoint and custom apps within your organisation.; ; We work closely with you to determine the most suitable support level based on your requirements, budget, and complexities. Our goal is to provide you with the level of support that best aligns with your business objectives, ensuring that you receive the assistance and guidance needed to maximise the success of your SharePoint environment and custom apps.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft CSP

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we further share best practice and encourage the wider understanding and adoption of Social Value. ; • As a business we operate extremely lean and regularly review our operations to remove waste and reduce our carbon footprint. Our day to day operations are online and staff are encouraged to minimise print, waste, travel and use of natural resources. ; • We advocate and proactively promote software/applications that support remote working and online meetings with clients and suppliers. Our policy is to minimise offsite meetings and where this is not feasible, encourage staff to utilise alternative methods of transport that minimise our carbon footprint. ; • Our offices are located centrally and conveniently, our staff are encouraged to utilise alternative methods of transport such as walking, cycling and use of public transport. Where feasible staff located over 30+ miles away are encouraged to work from home for the majority of the working week. ; • As a technology company our staff are fully trained and well versed in the use of software and aids that support remote working, online meetings and virtual collaborative environments. We actively encourage, educate and support our clients to adopt the use of these tools in their wider business to support their social value targets. ; • We have arranged the reconditioning and redeployment of computers no longer utilised by our clients to a local school for reuse, thereby reducing emissions, water and raw materials associated with buying new computers for the school.; • We seek to utilise suppliers that support reduction of waste to landfill. ; • Social Value is included as part of our regular all staff meeting agenda to contribute to its ongoing development.

  Covid-19 recovery

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we will further share best practice and encourage the wider understanding and adoption of Social Value. ; • We have participated in and played a role in the Department for Work and Pensions Kickstart Scheme to provide high quality 6-month work placements for young people, creating jobs that would otherwise not exist giving disadvantaged young people a chance to be in a job and build confidence and skills at this difficult time. ; • We encourage volunteering within our employees and have volunteers who have assisted the Covid-19 effort as First Responders and a School Governor. We also support our local School through pupil visits to our offices to educate on careers and business to raise awareness and inspire their appetite to work in technology and innovation. ; • We provide ongoing education to our employees to keep abreast of the latest developments on the software and applications that we provide. ; • We have robust policies, procedures and risk assessments in place to minimise the spread of Covid 19 including staff and visitors, and to mitigate the impact of any instances. ; • We successfully managed and mitigated the impact of Covid19 on our business with no redundancies and no use of the Furlough scheme. ; • We are committed to growing our business through the delivery of innovative, quality and competitive services to create new opportunities for sustainable recruitment and growth of the business that supports our local economy.

  Tackling economic inequality

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we will further share best practice and encourage the wider understanding and adoption of Social Value. ; • As a Microsoft Partner and Cyber Essentials accredited organisation we support clients with the design, build and implementation of cost effective innovative and disruptive technologies and services that will assist them to improve quality, competitiveness and promote staff Mental Health and Wellbeing. ; • We have participated and played a role in the Department for Work and Pensions Kickstart Scheme to encourage young people into work. ; • We encourage volunteering within our employees and have volunteers who assisted with Covid-19 effort as First Responders and a School Governor. ; • We provide comprehensive education and managed services to identify, mitigate and manage cyber security threats with clients by improving the security posture of their environment.• We ensure that we pay a fair wage for our roles and create training opportunities, evidenced through several staff who have gone on to secure promotional and specialised roles to further their career, having benefitted from their experience and training with us.; • When procuring we actively seek to support local businesses and engage with local schools and collaborative educational groups. ; • We embrace diversity and inclusion, creating a welcoming environment for all employees and customers regardless of their background. Which creates opportunities for all people, regardless of their race, gender, or socioeconomic status. We support diversity within our organisation and have circa 50% of our staff from representing diversity.

  Equal opportunity

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we will further share best practice and encourage the wider understanding and adoption of Social Value. ; • We advertise and promote recruitment opportunities openly in the market to enable more people the opportunity to respond. We do not discriminate and are encouraged by the receipt of applications from minority groups and already employ from minority groups. ; • We have participated in Department for Work and Pensions Kickstart Scheme to encourage disadvantaged and minority groups into the sector, as well as working with local education to provide insight and office visits to inspire young people, particularly those from disadvantaged backgrounds to aspire to gain the skills and education to work in the sector. ; • We support staff development and progression with a culture of personal development and continuous education. ; • We provide support and education services that seek to mentor and support the development of clients' staff in their day to day interactions with us, providing knowledge and skills transfer into the client organisation.

  Wellbeing

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we will further share best practice and encourage the wider understanding and adoption of Social Value. ; • We take the mental health and wellbeing of our staff and clients very seriously. We support this through the use, training and adoption of technologies that improve the health and wellbeing of the users through supportive and automated applications that manage and reduce workload, as well as assistive software and applications that reduce unnecessary travel. ; • We encourage the building of relationships and the creation of a safe environment where people feel that they can openly discuss concerns and input into the development of our business and its services. ; • We provide a safe space through regular 1 to 1s where staff can openly discuss their mental health and wellbeing. ; • We encourage staff to hold outside of work interests such as hobbies and volunteering. ; • We are aware of and are working towards the 6 Mental Health at work commitment standards. ; • We are registered with St John Ambulance for E-Learning and Resources for Mental Health Awareness and information which is used to educate staff and to help shape and maintain a supportive workplace where employees can thrive.

Pricing

• Price: £595 to £1,165 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@businessreform.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.