SMARTER TECHNOLOGIES GROUP LIMITED
Requirements Definition (User Needs) GDS
User-needs definition service aligned to the Digital Service Standard. Expert user researchers help organisations understand real user needs, remove assumptions, and define clear requirements. Delivered to Government Digital Service standards, enabling secure, user-centred cloud services with reduced risk and clearer outcomes from Discovery through Live.
Features
- User research aligned to GDS standards
- Discovery, Alpha, Beta, Live delivery support
- Design and iteration sprints to prototype and validate needs
- User story creation and user journey mapping
- Definition of MVP and value-prioritised backlogs
- Stakeholder interviews and co-design workshops
- Incremental value management and benefits realisation
- Risk, issue, and dependency identification and mitigation
- Support for GDS Alpha assessments
- Quality assurance and quality management processes
Benefits
- Clear understanding of real user needs
- Increased confidence for senior stakeholders
- Aligned with ISO 27001, 20000-1, 14001, 9001, Cyber Essentials Plus
- Outcomes-focused requirements supporting business benefits
- Secure-by-design approach with strong governance
- Proven success meeting GDS and WCAG service standards
- Flexible and responsive to change
- Strong collaboration across multidisciplinary teams
- Knowledge transfer building internal capability
- Improved foundation for successful digital transformation
Architecture roles
Business architect
| £550.00 |
£550.00 |
| £750.00 |
£750.00 |
| £900.00 |
£900.00 |
| £1,300.00 |
£1,300.00 |
Data architect
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £1,350.00 |
£1,350.00 |
Enterprise architect
| £900.00 |
£900.00 |
| £1,300.00 |
£1,300.00 |
| £1,500.00 |
£1,500.00 |
| £1,750.00 |
£1,750.00 |
Network architect
| £650.00 |
£650.00 |
| £900.00 |
£900.00 |
| £1,500.00 |
£1,500.00 |
Security architect
| £900.00 |
£900.00 |
| £1,300.00 |
£1,300.00 |
| £1,500.00 |
£1,500.00 |
Solution architect
| £550.00 |
£550.00 |
| £900.00 |
£900.00 |
| £1,300.00 |
£1,300.00 |
| £1,500.00 |
£1,500.00 |
| £1,750.00 |
£1,750.00 |
Technical architect
| £550.00 |
£550.00 |
| £900.00 |
£900.00 |
| £1,300.00 |
£1,300.00 |
| £1,500.00 |
£1,500.00 |
| £1,750.00 |
£1,750.00 |
Chief digital and data roles
Chief data officer
| £1,900.00 |
£1,900.00 |
Chief information security officer
| £1,900.00 |
£1,900.00 |
Chief technology officer
| £1,950.00 |
£1,950.00 |
Cyber security roles
Cyber security audit and assurance
| £900.00 |
£900.00 |
| £1,300.00 |
£1,300.00 |
Cyber security governance and risk management
| £500.00 |
£500.00 |
| £900.00 |
£900.00 |
| £1,300.00 |
£1,300.00 |
Cyber security monitoring
| £500.00 |
£500.00 |
| £900.00 |
£900.00 |
| £1,300.00 |
£1,300.00 |
Cyber security incident response
| £500.00 |
£500.00 |
| £900.00 |
£900.00 |
| £1,350.00 |
£1,350.00 |
Cyber security vulnerability management
| £500.00 |
£500.00 |
| £900.00 |
£900.00 |
| £1,350.00 |
£1,350.00 |
Cyber security digital forensics
| £500.00 |
£500.00 |
| £900.00 |
£900.00 |
| £1,350.00 |
£1,350.00 |
Cyber security testing
| £500.00 |
£500.00 |
| £900.00 |
£900.00 |
| £1,350.00 |
£1,350.00 |
Cyber security secure design
| £500.00 |
£500.00 |
| £900.00 |
£900.00 |
| £1,350.00 |
£1,350.00 |
Data roles
Analytics engineer
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £750.00 |
£750.00 |
| £900.00 |
£900.00 |
| £1,100.00 |
£1,100.00 |
Data analyst
| £450.00 |
£450.00 |
| £650.00 |
£650.00 |
| £1,000.00 |
£1,000.00 |
| £1,300.00 |
£1,300.00 |
Data engineer
| £750.00 |
£750.00 |
| £1,000.00 |
£1,000.00 |
| £1,100.00 |
£1,100.00 |
| £1,300.00 |
£1,300.00 |
Data ethicist
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
Data governance manager
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,200.00 |
£1,200.00 |
Data scientist
| £450.00 |
£450.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £1,000.00 |
£1,000.00 |
| £1,000.00 |
£1,000.00 |
| £1,300.00 |
£1,300.00 |
Machine learning engineer
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
Performance analyst
| £450.00 |
£450.00 |
| £650.00 |
£650.00 |
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
IT operations roles
Application operations engineer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
Business relationship manager
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
Change and release manager
| £550.00 |
£550.00 |
| £550.00 |
£550.00 |
| £750.00 |
£750.00 |
Command and control centre manager
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
End user computing engineer
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £750.00 |
£750.00 |
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
IT service manager
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £850.00 |
£850.00 |
Incident manager
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
Infrastructure engineer
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £750.00 |
£750.00 |
| £850.00 |
£850.00 |
| £1,000.00 |
£1,000.00 |
Infrastructure operations engineer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £850.00 |
£850.00 |
Problem manager
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
Service desk manager
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
Service transition manager
| £450.00 |
£450.00 |
| £450.00 |
£450.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
Product and delivery roles
Business analyst
| £500.00 |
£500.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £850.00 |
£850.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
Delivery manager
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £850.00 |
£850.00 |
| £1,000.00 |
£1,000.00 |
Digital portfolio manager
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
Product manager
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £850.00 |
£850.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
Programme delivery manager
| £1,200.00 |
£1,200.00 |
Service owner
| £1,200.00 |
£1,200.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
Test engineer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
Test manager
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
Software development roles
Development operations (DevOps) engineer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £750.00 |
£750.00 |
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
| £1,050.00 |
£1,050.00 |
| £1,100.00 |
£1,100.00 |
| £1,200.00 |
£1,200.00 |
Frontend developer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
Software developer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £850.00 |
£850.00 |
| £950.00 |
£950.00 |
| £1,050.00 |
£1,050.00 |
| £1,150.00 |
£1,150.00 |
User-centred design roles
Accessibility specialist
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
Content designer
| £250.00 |
£250.00 |
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
Content strategist
| £450.00 |
£450.00 |
Graphic designer
| £250.00 |
£250.00 |
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
Interaction designer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £850.00 |
£850.00 |
Service designer
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £850.00 |
£850.00 |
Technical writer
| £450.00 |
£450.00 |
| £650.00 |
£650.00 |
User researcher
| £350.00 |
£350.00 |
| £450.00 |
£450.00 |
| £550.00 |
£550.00 |
| £650.00 |
£650.00 |
| £750.00 |
£750.00 |
| £850.00 |
£850.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Peers Quality Assurance Limited
-
ISO/IEC 27001 accreditation date
-
Saturday 30 March 2024
-
What the ISO/IEC 27001 doesn’t cover
-
NA
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Alcumus ISOQAR
-
ISO 9001 accreditation date
-
Tuesday 6 June 2023
-
What the ISO 9001 doesn’t cover
-
NA
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
5d246ce1-a8c5-4f64-8b5b-36e02b3ae9a6
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
1fa1061b-dee9-48b5-8a88-b499d9478d90
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Service documents
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