Boxfusion Consulting Limited

Oracle Digital Assistant Implementation and Enhancement Service

Expert consultancy to implement and enhance Oracle Digital Assistant (ODA) chatbot for your environment, enabling a leading citizen experience and employee experience. Conversational design, UCD, custom skills and journeys, Generative AI, and integration to systems such as Oracle HCM/ERP, Workday etc. Supporting exposure via MS Teams/other channels, including voice control.

Features

• Setup of Oracle Digital Assistant (ODA)
• Identification and prioritisation of use cases
• Creation of user journeys
• Execution of Conversational Design workshops
• Training your Digital Assistant in natural language
• Implementation of the standard Oracle Digital Assistant skills
• Configuration and customisation of new ODA skills
• Integration with Oracle and non-Oracle environments
• Setup of advanced analytics for your Digital Assistant
• Integration with Generative AI to provide effective answers

Benefits

• Reduces time and cost by simplifying high volume processes
• Improves user experience through providing ability to use natural language
• Assures user adoption through effective conversational design
• Allows mobile users to easily interact with complex systems
• Generative AI provides faster, more effective answers to enquiries
• Better accessibility via voice control e.g. via Teams

£650 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@boxfusion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

954172965942705

Contact

Chris Trueman
+44 203 633 2646
digitalmarketplace@boxfusion.com

Planning

• Planning service: Yes
• How the planning service works: - Plan setup of Oracle Digital Assistant, optionally within the Oracle government cage; - Identification and prioritisation of use cases (e.g. highest volume, most time-consuming) for Oracle Digital Assistant (ODA); - Creation of user journeys; - Execution of Conversational Design workshops, to discover how your userbase would address queries in natural language; - Training your Oracle Digital Assistant in specific journeys (also known as “skills”) as well as in general chit-chat; - Identification of appropriate standard Oracle Digital Assistant skills; - Proposal for creation of new skills e.g. booking annual leave entirely through the Oracle Digital Assistant; - Identification of reuse of assets e.g. Oracle Intelligent Advisor forms through the Oracle Digital Assistant; - Planning for leveraging data from both Oracle and non-Oracle environments (e.g. Workday, MS Teams) where appropriate; - Planning advanced analytics for your Oracle Digital Assistant; - Planning for exposure of Oracle Digital Assistant through Microsoft Teams; - Planning for security aspects of integration (including roles-based propagation within Oracle Fusion SaaS); - Planning for security of access to the Oracle Digital Assistant
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Oracle Digital Assistant

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: For the Oracle Digital Assistant, we provide full support with the setup and migration to the tool. This includes: ; - Setup of Oracle Digital Assistant (optionally within the Oracle government cage); - Pairing with your Fusion SaaS environment, where applicable; - Identification and prioritisation of use cases (e.g. highest volume, most time-consuming); - Creation of user journeys; - Execution of Conversational Design workshops, to discover how your userbase would address queries in natural language; - Training your Digital Assistant in specific journeys (also known as “skills”) as well as in general chit-chat; - Implementation of the standard Digital Assistant skills, where appropriate; - Configuration and customisation of new skills e.g. booking annual leave entirely through the Digital Assistant; - Integration with your non-Oracle environments (e.g. Workday, MS Teams) where appropriate; - Set up of voice input where supported by channel; - Setup of advanced analytics for your Digital Assistant
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle Digital Assistant

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We support Oracle Digital Assistant and its integrations.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our SLA is 4 hours for normal working days, between 0830 and 1800.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Where a support service is requested, our standard support level is providing a meaningful response within a 4 hour timeframe, between the hours of 0830 and 1800 Monday to Friday excl. bank holidays.; We provide Service Manager access, and access to our desk of cloud support engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19/02/2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: IASME

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Through providing an accessible, voice controlled conversational channel to aid in the performance of transactions on complex systems, this service ensures that those with disabilities are better able to be supported by government.

  Wellbeing

  Our service encompasses a user centred design approach that engages with the user base and understands their challenges and frustrations. The ultimate goal is to design solutions that enables the entire community to easily interact with systems, get the knowledge they need for their particular challenge, and feel supported by government systems.

Pricing

• Price: £650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@boxfusion.com. Tell them what format you need. It will help if you say what assistive technology you use.