EPI-USE LIMITED
Cloud Support Services - Ongoing Support
EPI-USE delivers SLA-backed AMS support with onshore-led teams of certified experts, complemented by client-side-services during implementations and specialist payroll-bureau-services and proprietary tools including automation. Our service drives stability, compliance and continuous optimisation, making us the trusted, innovative partner for public sector organisations seeking dependable, future-ready SAP support.
Features
- UK Public Sector SAP AMS Services: Legacy, ERP Finance, SuccessFactors
- Integrated cross-platform support for SAP Public Cloud and SuccessFactors
- Certified SAP experts with UK-public-sector experience e.g. multiple employment
- Strategic, value-added service delivery including automated add-ons and configuration
- Proactive release and testing management including roadmap driven by experience
- Clear SLAs with continuous optimisation based on ticket analysis
- Payroll-bureau services for SAP-payroll, payroll-managers to complement your project team
- SAP/Cloud Integration solutions, interface developments and SAP/non SAP strategies
- Client-side services and roles provided for project implementations
- Full-stack Managed Services covering SAP technical, database, and platform support
Benefits
- End-to-end SAP AMS for legacy, ERP Finance, SuccessFactors
- Proven G-Cloud delivery for UK public sector organisations
- Enhanced compliant incident management driving transparent, measurable SLA performance
- Actionable insights with proactive escalation and strategic service reporting
- Structured ticketing solutions for efficient incident and change resolution
- Tailored release planning aligned to client's roadmap and business priorities
- Robust integration strategies for SAP and non-SAP environments
- Experienced SAP certified professionals delivering public sector success
- IP-driven processes embedded within a SAP-centric ITSM platform
- Real-time checks and monitoring with alerting
Architecture roles
Data architect
| £1,000.00 |
|
| £1,750.00 |
|
| £1,900.00 |
|
Solution architect
| £1,750.00 |
|
| £1,900.00 |
|
| £2,000.00 |
|
Technical architect
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
| £2,000.00 |
|
Data roles
Analytics engineer
| £750.00 |
|
| £1,000.00 |
|
| £1,750.00 |
|
| £1,900.00 |
|
| £2,000.00 |
|
Data analyst
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
Data engineer
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
| £2,000.00 |
|
Data scientist
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
| £2,000.00 |
|
IT operations roles
Application operations engineer
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
| £2,000.00 |
|
Change and release manager
| £1,000.00 |
£550.00 |
| £1,000.00 |
£550.00 |
| £1,900.00 |
£700.00 |
IT service manager
| £1,900.00 |
|
| £2,000.00 |
|
Service desk manager
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £2,000.00 |
£700.00 |
| £2,000.00 |
|
Product and delivery roles
Business analyst
| £750.00 |
£450.00 |
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
| £2,000.00 |
|
Delivery manager
| £1,900.00 |
|
| £2,000.00 |
|
| £2,200.00 |
|
| £2,200.00 |
|
Programme delivery manager
| £2,200.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,750.00 |
£650.00 |
Test engineer
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
Test manager
| £1,900.00 |
|
| £2,000.00 |
|
Software development roles
Development operations (DevOps) engineer
| £750.00 |
£450.00 |
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
| £1,900.00 |
£700.00 |
| £2,000.00 |
|
| £1,900.00 |
£700.00 |
| £2,000.00 |
|
Software developer
| £750.00 |
£450.00 |
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
| £1,900.00 |
£700.00 |
| £1,900.00 |
£700.00 |
| £1,900.00 |
£700.00 |
| £1,900.00 |
£700.00 |
User-centred design roles
Content designer
| £750.00 |
£450.00 |
| £750.00 |
£450.00 |
| £1,000.00 |
£550.00 |
| £1,750.00 |
£650.00 |
| £1,900.00 |
£700.00 |
| £2,000.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
Service documents
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