IBM United Kingdom Ltd

IBM Technology Expert Labs hybrid cloud infrastructure consultancy and implementation services

Infrastructure services to optimise the use of IBM Systems - Z mainframes with GDPS, ZOS and Linux, POWER UNIX servers with AIX, IBM i and Linux and IBM Storage. Our consultants provide deep technical expertise, valuable tools and successful methodologies to configure IBM systems for performance, security and resilience.

Features

• Optimise hybrid cloud infrastructure based on IBM Systems
• IBM Z mainframe services for ZOS Linux and DevOps
• IBM POWER services for AIX IBMi Linux PowerVS
• IBM Storage services for FlashSystem DS8000 Fusion Scale Ceph
• Services for Red Hat OpenShift on IBM Systems
• Resiliency solutions with Storage Protect and Defender
• Cyber Vault data resiliency solutions with FlashSystem Storage
• Red Hat Ansible Automation on IBM Systems
• IBM Storage Scale build and optimisation services
• Mainframe resiliency including GDPS services

Benefits

• Optimise use of IBM Systems in hybrid cloud environments
• Provide expertise in IBM Systems to reduce deployment times
• Provide data resiliency solutions to reduce business risk
• Enable business benefits from latest IBM Systems technology
• Assess IBM Systems implementation for currency performance resilience and security
• Assist with software updates on IBM Systems

£1,800 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

954232857983997

Contact

Anne-Marie Wheeler
0207 202 3000
ukcat@uk.ibm.com

Planning

• Planning service: Yes
• How the planning service works: IBM Technology Expert Labs assists with the design and planning for the implementation of hybrid cloud infrastructure based on IBM systems - Z mainframes with ZOS and Linux on Z - POWER UNIX servers with AIX, IBM i and Linux - and IBM Storage with FlashSystems, Protect, Scale, Fusion and Ceph.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • IBM POWER Virtual Server (IAAS) on IBM Cloud
  • IBM Z Mainframe hybrid cloud solutions ZOS and Linux
  • IBM Storage including FlashSystem, Ceph, Fusion, DS8000
  • IBM POWER infrastructure solutions for AIX, IBM i and Linux
  • IBM Storage Insights storage management
  • Red Hat OpenShift on IBM Z or POWER servers
  • Data Resiliency and Cyber Vault solutions on IBM Systems
  • Storage Protect backup solutions on IBM Cloud

Training

• Training service provided: Yes
• How the training service works: Training is provided on a skills transfer basis in relation to services for the implementation and optimisation of IBM Systems products including Z mainframes, GDPS, Power servers running AIX or IBM i and IBM Storage.
• Training is tied to specific services: Yes
• Services the training service works with:
  • IBM Z & GDPS
  • IBM DS8000 Storage and VTL
  • IBM Power AIX and Power IBM i
  • IBM Storage Ceph
  • IBM Storage Protect
  • IBM FlashSystem Storage
  • IBM Storage Scale
  • IBM Storage Fusion and Fusion HCI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: IBM Technology Expert Labs assists with the migration of applications and data between on premise and cloud based hybrid cloud infrastructure based on IBM Systems - Z mainframes with ZOS and Linux - POWER UNIX servers with AIX, IBM i and Linux - and IBM Storage.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • IBM POWER Virtual Server IAAS on IBM Cloud
  • IBM Storage Protect backup on IBM Cloud
  • IBM Z mainframe hybrid cloud solutions with ZOS and Linux
  • Red Hat OpenShift hybrid cloud solutions on IBM Systems
  • IBM Storage Insights Pro storage management
  • IBM POWER based infrastructure with AIX, IBM i and Linux

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: IBM Technology Expert Labs provides professional services for ongoing assistance with the implementation and optimisation of IBM Systems products

Service scope

• Service constraints: IBM Technology Expert Labs provides consultancy services related to IBM Systems - Z mainframes - POWER UNIX servers and IBM Storage.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: IBM Technology Expert Labs provides project based services and not ongoing support which is handled separately.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS – UK Branch
• ISO/IEC 27001 accreditation date: 19/12/2018
• What the ISO/IEC 27001 doesn’t cover: To be confirmed at Call-off contract level
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 30/07/2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: To be confirmed at Call-off contract level
• PCI certification: Yes
• Who accredited the PCI DSS certification: TBC at call-off level
• PCI DSS accreditation date: TBC at call-off level
• What the PCI DSS doesn’t cover: TBC at call-off level
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  IBM are committed to achieving net zero greenhouse gas emissions globally by 2030. On this path, IBM are on track to have reduced; greenhouse gas emissions by 65% (against 2010 base) in 2025, and 75% of our global electricity consumption will be from renewables by; 2025. The IBM UK Carbon Reduction Plan (CRP) is published annually in which we report progress in achieving Net Zero; most recent in; September 2023.; In fulfilling our responsibilities under our contracts, our staff operate in line with our IBM Environmental Policy and implemented through; our worldwide Environmental Management System (EMS), which covers objectives including achieving our net zero greenhouse gas; commitment, reduction in water use, reduction in waste going to landfill, creating green space, enhancing the natural environment and; improving air quality. Local initiatives are in place around IBM and client’s locations, promoting e.g. shared or zero-carbon travel, various; cycle-to-work and car-share initiatives/incentives as well as environmentally focused volunteering.; To influence staff, suppliers, customers and communities through the delivery of the contract to support environmental; protection/improvement, we include Social Responsibility and Environmental Management requirements in subcontracts and encourage; staff to work with the wider teams on improvements. In some locations, an ‘Environmental Business Resource Group’ promotes Green; sustainability, also through community-based activities.; In 2020 IBM launched the ‘responsible.computing’ initiative, which addresses modern computing challenges and integrates aspects of; sustainability, climate, ethics, openness, privacy, and security. We assess proposed technical solutions against efficient energy usage.; IBM began detailed tracking and monitoring of our environmental footprint in 1990 - being forthright and transparent in our impact long; before it was fashionable or required. We have made significant improvements over the last 30 years and will continue to report; transparently on impacts and progress, using ‘Sustainable by Design’ framework and tools such as CO2 Emissions-Estimator and/or Envisi.

  Covid-19 recovery

  We have continued promoting initiatives created to support COVID-19 recovery aimed at both communities and our/partners’ workforce.; To help local communities manage and recover from the impacts of COVID-19 IBM have created employment and re-training; opportunities. IBM provided a free, fully online offering called SkillsBuild Reignite, tailored for job seekers, and those needing to grow their; digital skills. Once an initial 30-hours of online learning was completed, Reignite offered free one-on-one coaching, seminars and; facilitated discussions from IBM volunteers.; IBM encourage our staff, suppliers, and customers to support our local communities through IBM Community Engagement Portal. The; IBM.org Volunteer’s Portal manages over 1.3 million hours of volunteering by IBM employees. IBMers are allowed to make a charitable; contribution of £7 for every hour of volunteering to their chosen charity.; We support our extensive ecosystem of external SME's managing/recovering from the impacts of COVID-19. IBM has invested to help; reduce barriers to entry that may preclude participation in delivery by SMEs. This could relate to financial standing, ability to accept risk,; invest in bids, or ability to supply sufficient volumes of resources.; We have had several initiatives to support staff with the impact of the COVID-19 and extended those initiatives to clients/partners. Mental; health support has been available at all times to all of our staff and their families, and we have trained volunteering staff as mental health; first aiders, with programmes in place to tailor a gradual return to work e.g. following illness.; IBM reimagined many of our workplaces and policies to support COVID-19 recovery. We have implemented our Work from Home Pledge; & Hybrid Working Pledge for all staff, which ensures we establish and respect new boundaries and support each other in this new way of; working and living. IBM continue promoting an ongoing Hybrid working approach.

  Tackling economic inequality

  IBM invest to understand of the causes and effects of inequality. We run multiple initiatives to attempt to level opportunity, focused on; our stated social-responsibility goal to support education and skills development in Science and Technology, with a specific focus on those; who may not otherwise be attracted, or have the opportunity, to develop those skills.; The ‘IBM Ignite’ scheme, a national Movement to Work programme, offers vocational traineeships and work experience to disadvantaged; youth unemployed. Together with City Gateway, our London charity partner, IBM offer 2-week, onsite, workplace programmes to break; the cycle of ‘no work experience, no job’.; IBM are proud to have created skillsbuild.org. This is a global programme, and for the UK offering IBM have partnered with ACH.org.uk, a; social enterprise working to resettle refugees through labour market and social integration, City Gateway, a London charity working with; disadvantaged young people, women and families in deprived areas to build skills and ambition, and SaluteMyJob, a charity creating; opportunities for ex-Servicemen and women under the armed forces covenant. The SkillsBuild programmes offer training, in-person; support, credentials and opportunities to put the learning into practice. In addition to the direct training through charity partners,; SkillsBuild is now also available free to all online. The SkillsBuild training gives recognised qualifications to those searching for employment; in a digital economy. In addition, the programme gives job-search skills, teaches agile methods and design thinking, and has specific; training in growing IT fields, such as cybersecurity, big data, artificial intelligence.; IBM UK employ around 100 school-leaver apprentices every year. Our award-winning programme offers apprenticeships ranging from; Level 3 to Level 6, with all apprentices employed as permanent employees from Day 1. We also launched Early Professional Affiliates; Hiring programme enabling us to further acquire talent from underrepresented groups.

  Equal opportunity

  In 1942, IBM hired blind psychologist Michael Supa to create a programme for hiring and training people with disabilities. Supa then; worked in IBM institutionalising disability representation and equality for 37 years, and 80 years after he was hired IBM continue to lead in; Accessibility, Inclusive hiring, and Representation to reduce the disability employment gap. The Accessible Workplace Connection portal; makes it easy for managers to accommodate IBMers who consider themselves to have disabilities, and all recruitment activities are; accessible and open. IBM support all employees in training and developing new skills relevant to them, with at least 40 hours of structured; training required every year; called THINK40. The training can link to recognised, external qualifications, building skills relevant to the; contract. IBM is accommodating of those with additional needs, ensuring all training is inclusive.; IBM believes that a diverse and inclusive work environment drives higher quality delivery. We have created employment/training; opportunities for those with protected characteristics in the UK since 1912. Our 300+ employee-led communities support ethnic; minorities, neurodiversity, LGBTQ+, females, veterans and more through regular events within their communities. Every IBMer completes; regular mandatory Diversity & Inclusion training, including on unconscious bias. Based on 2022 survey nearly 9 in 10 IBMers felt; comfortable being themselves at work with ~5,000 more recommending IBM as a great place to work. IBM run a “BeEqual” campaign and; programmes, with tens of thousands of employees making a BeEqual pledge of allyship to colleagues from minority groups and 6000; IBMers globally are certified as LGBT+ Allies, with 90+ events across UK and Ireland in 2023 focusing on inclusion, with approximately 3.5K; attendees. IBM have a culture of promotion and recruitment aiming to addresses workforce inequality for all to have the opportunity to; fulfil their potential.

  Wellbeing

  IBM has an advanced Health and Wellbeing Programme, recognising the criticality and benefits of a healthy and supported workforce. A; wide-ranging Employee Assistance Program is provided confidentially to all employees 24/7, at no cost to them, backed up by medical; insurance with annual health assessments available. IBM operate a Mental Health First Aid Programme, with over 200 qualified mental; health first-aiders volunteering in the UK. These colleagues make themselves approachable as a first step. IBM UK have Disability; Confident Level 2 status, winning in 2023 UK-IT-Industry Award – DEI and in 2021 the Best Employer for Diversity and Inclusion award from; WM UK, due to the broad focus on D&I throughout the pandemic, including hidden disabilities and neurodiversity. IBM has a global; neurodiversity hiring program (ND@IBM).; In the new model of home/hybrid working, various initiatives have been created to maintain and improve both mental and physical health; when working remotely. The IBM Working from Home Pledge includes commitments to take time out for yourself, and to check-in; regularly on colleagues. It was recognised that working alone can be challenging for some, and regular sessions, support programmes and; training in place to keep people connected. Managers have undertaken training to recognise those struggling and have tools of early; support. A “2020 health challenge” was taken up by 20% of the permanent employee population, with 69% of participants reported being; less stressed, 74% exceeded 10,000 steps a day. We continue organising ‘Exercise challenges’ on miles walked/weight loss linked to e.g.; World Heart Day. Ergonomic equipment to create a better working-from-home environment is available to all.; Within projects/programmes, and as part of contract delivery, IBM seek to make these various initiatives available to joint team of; staff/suppliers/customers and communities. Project and colleague-based support and health initiatives are expanded where possible to; all.

Pricing

• Price: £1,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukcat@uk.ibm.com. Tell them what format you need. It will help if you say what assistive technology you use.