Netpremacy Limited

Netpremacy Google Workspace Training & Change Management Services

Remote or onsite training service. Provision of all training materials, ability to customise content according to customer requirements. Short video content creation and access to existing libraries of short training videos. eLearning portal customised for each customer and provided free of charge as part of your engagement with Netpremacy.

Features

• Onsite end user training to include provision of course materials
• Remote end user training to include provision of course materials
• Product overview sessions, product admins and support service desk training
• Training team with security clearance national vetting (SC) in place
• Train the trainer courses, 1:1s and Execs and PAs courses
• Google Guide training courses available (champions/super users)
• Recorded video training materials available
• Google Chrome, Gmail, Calendar, Contacts, Groups and Hangouts training
• Google Workspace Docs, Drive and Google+ training
• Google Sites skills transfer courses based on your own examples

Benefits

• Light touch training approach available (awareness)
• Qualified Google Workspace trainers for onsite or remote training
• Bespoke training materials included in the service rates
• We can train your trainers and you cover the rest
• We can provide loan Chromebooks for training sessions
• Individual training plan created to support your migration throughput
• Formal feedback and reporting on training effectiveness can be conducted

£750 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

954278044198870

Contact

Andrew Eden
0113 366 2008
aeden@netpremacy.com

Planning

• Planning service: Yes
• How the planning service works: Netpremacy has been a Google Workspace Premier Partner from the start of the reseller program. We have developed a customised planning and readiness approach to implementation of the cloud services we provide. In parallel with our technical services team we carry out organisational readiness and develop a customised communications and training plan accordingly. The change management program will typically include tailored training (onsite, remote, eLearning based) to meet the specifics of the customer's user base. Our qualified project managers interact with your internal PM's to manage a successful training project delivery throughout.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Google Workspace Basic, Business and Enterprise (including Google Vault)
  • Google Workspace Marketplace Applications (Smartsheet, LucidChart/Press, etc.)
  • Google Workspace optional security solutions - BetterCloud and Cloudlock
  • AODocs Team Folders and Document Management (DMS)
  • Zendesk
  • RingCentral
  • Google Workspace Innovation Workshops

Training

• Training service provided: Yes
• How the training service works: Netpremacy has a skilled, experienced in-house training and change management team working alongside our technical deployment consultants. We provide onsite, remote and eLearning training offerings according to customer requirements.; By engaging with Netpremacy on your cloud project, you will gain access to our extensive implementation asset library free of charge as part of our services provision, i.e. free of charge. These assets include the provision of an eLearning site based on Google Workspace and customised to your own in-house design scheme, branding and logos. The site includes sample policies, short videos created by our training team and links to the vendors own training resources where these add value to our own offerings. We know some of your staff will not want face to face training!; We always start with a short organisational readiness assessment to understand your user-base, existing skills, culture, hopes and fears for the project, etc. We have many templates of the readiness assessment and customers find this exercise invaluable in ensuring the training approach we ultimately deliver is well received, tailored to the organisation and engaging for your staff. Course handouts are also provided as standard takeaways and included within the consultancy rates for our services.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Google Workspace - Gmail, Calendar, Docs, Drive, Hangouts, Sites, Google+
  • AODocs Team Folders and Document Management (DMS)
  • Zendesk
  • RingCentral
  • SmartSheet and various other Google Marketplace Apps
  • Please contact to discuss your specific training needs

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Netpremacy has been a Google Workspace Premier Partner working with public sector since the inception of the UK program. We are used to setting up Google Workspace to work with some of the most stringent security requirements and configure in accordance with the NCSC guidelines for Google Workspace, providing full documentation of your configuration. Netpremacy technical deployment team have also worked with all of the available Google Workspace migration tools, including the native GSMME, DMS, AppBridge and so on. We typically provide on premise set up and configuration with your team ready to deliver the required data migration or can offer an offsite, fully managed data migration service if preferred. Data migrations typically include, mail, calendar, contacts and fileshare data including SharePoint and other on premise repositories. In addition we have worked on numerous Google Workspace to Google Workspace domain migrations where customers have integrated additional business services. Our service is very much tailored to meet each customer's individual needs and our preference is to leave your team with the residual skills they will need in-house to take the solution forward. We also offer Active Directory, Password and/or SSO advice and related services to integrate your various cloud directory services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Google Workspace Business and Enterprise (including Google Vault)
  • Google Cloud Platform GCP
  • AODocs Team Folders and Document Management (DMS)
  • Zendesk
  • RingCentral

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our training services are separately quality assured by the Netpremacy Change Management team to ensure customer satisfaction is guaranteed.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Configuration of Google Workspace in accordance with NCSC principles
  • Configuration of GCP in accordance with NCSC principles
  • Existing customer Google Workspace security healthchecks
  • National Cyber Security Centre cloud principles

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Netpremacy offers an enhanced support service with direct access to Google Cloud, Google Workspace and SaaS accredited specialists. Certified to provide Customer Success Services approved by Google. As a Google Workspace Premier Partner we have direct access to Google technical and implementation staff to escalate any critical issues. See Netpremacy Premium Reseller Cloud Support Services as a separate listing

Service scope

• Service constraints: None that we are aware of.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA Dependent
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Enhanced reseller support is available as an optional Netpremacy cloud service, see separate listing.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google Workspace & Google Marketplace Apps, AODocs, Zendesk, RingCentral

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The International Organization for Standardization (ISO)
• ISO/IEC 27001 accreditation date: 30/11/2021
• What the ISO/IEC 27001 doesn’t cover: https://cloud.google.com/security/compliance/iso-27001
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16/7/2021
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: https://cloud.google.com/security/compliance/csa
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: 30/01/2022
• What the PCI DSS doesn’t cover: https://cloud.google.com/security/compliance/pci-dss
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Environment KPI:; We ensure each of our physical office locations has at least one “green ambassador” who is empowered within the business to educate, inform, define and shape our environmental policies for each of our physical locations to enable the business to achieve increased performance year on year; Some of the key ways we drive environmental sustainability within Netpremacy are:; We integrate environmental concerns into our decision-making and resultant activities via our green ambassadors.; We dispose of electrical items either to the second user market or in accordance with current WEEE recycling directives where reuse is not possible.; We minimise travelling with the use of improved collaborative technology (we are Google business) and complementary Company policy. We also provide secure bike storage to encourage eco-friendly methods of travel for our employees.; We minimise waste and reuse/recycle as much as possible. We recycle on a weekly basis, with recycling stations at each desk pod and kitchen within the Leeds office.; We recycle/reuse ink cartridges, using a charitable recycling service which benefits both charitable organisations and the environment.

  Tackling economic inequality

  Local Business & Economy:; Providing work opportunities for small, medium, micro-sized businesses, social enterprises and minority owned businesses ; Procuring goods and services locally where possible ; Supporting small, medium, micro-sized businesses, social enterprises and minority owned businesses to improve capability and grow sustainably

  Equal opportunity

  Employment and Skills: ; Enabling local people to obtain the skills needed to access employment ; Providing our employees with new skills for the future ; Creating employment opportunities within the communities that we work ; Removing barriers to employment in the information technology industry for underrepresented and disadvantaged groups ; Offering employment opportunities to those who serve or have served in our armed forces; Employment and Skills KPI; We ensure that our staff collectively attain at least 10 industry recognised certifications per annum.

  Wellbeing

  At Netpremacy we create infrastructure, support communities and enable growth to deliver community benefits and additional social value. We assist our customers to maximise social, economic and environmental wellbeing of local communities in accordance with The Public Services (Social Value) Act 2012, The Procurement Reform (Scotland) Act 2014 and The Wellbeing of Future Generations (Wales) Act 2015.

Pricing

• Price: £750 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.