Esuasive

Dynamics 365 and Power Apps Support for Housing Associations and Local Authorities

For social housing providers relying on older third party or custom built Dynamics 365 systems but not able to adequately support these systems in house, Esuasive offers a flexible, responsive technical support service to ‘keep the lights on’, deliver medium term enhancements and help develop a roadmap to the cloud.

Features

• Responsive technical support, SLA backed
• Delivery of changes to ensuring ongoing compliance with legislative requirements
• Delivery of short and medium term enhancements
• Replacement of legacy systems functionality with Esuasive preconfigured modules
• Support for Microsoft updates
• User support and training
• Development of a technology roadmap aligned to Digital Transformation goals

Benefits

• Ensures legacy systems continue to core support business needs
• Minimises risk of business-critical system failure
• Allows internal staff to focus on meeting future business needs

£800 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esuasive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

954278305710726

Contact

Nick Hill
07768095025
info@esuasive.co.uk

Planning

• Planning service: Yes
• How the planning service works: Planning includes:; - Discovery and scoping; - Requirements analysis; - Technical Architecture; - Software selection; - Implementation planning; - Migration planning; - Licence optimisation; - Planning for long term support
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Dynamics 365
  • Microsoft Power Apps
  • Microsoft AI tools

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migration activities may include:; - Discovery, scoping and phasing; - Project management; - Service design; - Data modelling; - Technical assurance; - Proof of concept; - Testing services; - Quality assurance; - User support
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Microsoft Power Apps, Power Automate
  • Microsoft Power Portal, Power Pages

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Responsive software support: Responsive software support includes problem investigation, diagnosis and resolution, bug fixing, and operational support including coordination with Microsoft. Support is provided via remote access.; --; User support: User support may be included as an option, providing more general support to users of the system, including, inter alia, responding to ‘how do I ...?’ and similar questions relating to use of the system, helping users understand the data stored within the system, or creating specific dashboards, charts and views. Support is provided over Teams screenshare or by phone.; --; Microsoft updates: Planned support to ensure current systems continue to operate normally after Microsoft updates.; --; Changes and enhancements: Delivery of changes and enhancements in a controlled manner, to agreed time and budget parameters, in line with the customer’s application life cycle management process.; --; Esuasive solution components: Delivery of components of Esuasive’s preconfigured housing solution to augment or replace components of the customer’s current systems. Managed as a project, in line with the customer’s application life cycle management process, normally including the following phases: requirements analysis, detailed design, configuration, interfaces, data migration, system testing, user training, support for UAT, cutover, hypercare.

Service scope

• Service constraints: Support is available 0800 to 1800 UK time.; ; Support is normally provided remotely but onsite support is available by agreement.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat is available via Microsoft Teams
• Support levels: Support SLA is configured to meet each customer's specific needs.; Support is provided on a flexible, call-off basis, in units of 0.25 hours.; Support is managed by a dedicated Esuasive Support Manager and is provided by appropriately skilled software engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Esuasive is committed to delivering social value in partnership with our customers and in parallel with customers’ implementations of Esuasive Housing, Esuasive Housing Financials and Esuasive Dynamics 365 and Power Apps for Local Authorities.; ; We align our own social value priorities with the United Nations Sustainable Development Goals (UN SDGs), the Social Housing Sustainability Reporting Standards (SRS), the National TOMs and the Welsh National Wellbeing Indicators. ; ; As a key technology partner primarily working remotely to deliver technology solutions to customers located throughout England and Wales, we focus on opportunities to create social value under the headings of Social, Environment (including Climate Change), and Innovation, where we can deliver social value directly, in partnership with our customers, or through our selected social value delivery partner, whatimpact.com. We expect to incorporate a specific commitment to deliver social value commitment into each customer contract, with the specific form of contribution in each case being agreed directly with the customer.

Pricing

• Price: £800 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esuasive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.