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I-FINITY ASSOCIATES LIMITED

Cloud Managed Services

Management of your your new and existing cloud hosted applications

Features

  • Technical Architecture design, implementation and support
  • Application modernisation to migrate existing apps and data
  • Secure Infrastructure and Platform as a Service
  • Cloud Management: backup, restore, security
  • Cloud Audits and Optimisations
  • Cloud Technical Strategy for adoption/move
  • Fully Managed Hosting and Support of Cloud Applications

Benefits

  • Increases business resilience and availability of online applications
  • Improves Secure backup, point in time recovery, robust disaster recovery
  • Optimise for ongoing high performance and speed
  • Increase operational efficiencies
  • Continuous security protection
  • On demand scalability with proactive monitoring

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mandy.huntington@i-finity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 5 4 5 7 5 9 2 7 2 7 1 2 1 9

Contact

I-FINITY ASSOCIATES LIMITED Mandy Huntington
Telephone: 01904 652100
Email: Mandy.huntington@i-finity.co.uk

About the service

Service categories

Cloud Support Services

Managed Cloud

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

Service scope

Service constraints
NA

User support

Email or online ticketing support
Yes
Support response times
Initial response to email within 1-2 hours, for anything critical initial response time within 30 mins
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
P1: Critical Impact - your application is unavailable and not accessible, requiring immediate attention
P2: Significant Impact - application is suffering issues although you are still operational
P3: Nominal Impact - you have an issue, but it has a small impact on your business.
Provide a Technical Cloud Support Lead
Cost is based on our time of support required regardless of the priority/severity of the support provided. An hourly rate applies £105 for support within business hours, anything outside of business hours hourly rate increase to £200.

Supplier type

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft Azure

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Data architect
Role level UK Rate Offshore Rate
Chief data architect £880.00
Security architect
Role level UK Rate Offshore Rate
Security architect £880.00
Solution architect
Role level UK Rate Offshore Rate
Principal solution architect £840.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £880.00
Lead technical architect £840.00

Chief digital and data roles

Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £885.00

Cyber security roles

Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £880.00

Data roles

Data engineer
Role level UK Rate Offshore Rate
Senior data engineer £840.00

IT operations roles

Change and release manager
Role level UK Rate Offshore Rate
Change and release analyst £840.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Senior infrastructure engineer £840.00

Product and delivery roles

Product manager
Role level UK Rate Offshore Rate
Product manager £840.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £840.00
Senior QAT analyst £840.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £840.00

Software development roles

Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £880.00
Senior frontend developer £880.00
Software developer
Role level UK Rate Offshore Rate
Developer £880.00
Senior developer £880.00
Principal developer £880.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £840.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £840.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
6946760b-341a-4414-a3d8-f179eb719d10
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
D468ec51-ec53-4b4e-bde3-eb424f6f45f9
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Mandy.huntington@i-finity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.