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BLUE PRISM LIMITED

SS&C Blue Prism Blue Prism Process Intelligence (BPPI) Process Mining Insights

The SS&C Blue Prism Process Mining Insights service is your
pathway to unlocking advanced and detailed insights on your current business processes. Using the Blue Prism Process Intelligence tool, gain real insight into one business process that can be used to reduce process discovery and development time.

Features

  • Workshops to identify your process improvement objectives.
  • Data workshops conducted to gather data sets for ingestion.
  • In-depth process analysis with SS&C Blue Prism Process Intelligence.
  • Findings documented in a detailed findings report.
  • Detailed recommendations and next steps shared with you.

Benefits

  • Detailed task mining analysis to understand your processes deeply.
  • Automated process generation to shorten development timescales.
  • Predictive simulation analysis to test complex process outcomes.
  • Primary process path analysis allowing immediate "happy path process" identification.

Pricing

£32,000 to £40,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 5 4 7 6 7 2 9 7 9 3 2 0 0 4

Contact

BLUE PRISM LIMITED Mark Lockett
Telephone: 07917 588254
Email: mark.lockett@sscinc.com

Planning

Planning service
Yes
How the planning service works
From the outset of your decision to implement a cloud-based intelligent automation platform, we will work with you to design a platform that meets your current and future needs whether using the Blue Prism Cloud managed service or an established hyperscaler. Our expert consultants will work to understand your technical, operational, and security constraints; collaborating with you to deliver an architecture that is optimised for growth. They will assist in planning the implementation to align with your timescales, mapping out a path to full operational effectiveness. They will provide advice on platform build and work with you to agree the right blend of direct implementation services and coaching and support, demonstrating how your team can upskill as part of the project where this is relevant. As pat of the planning exercise the team will also provide you with the information you need to effectively engage with business sponsors, assessing candidate automations and building business cases that demonstrate benefits of the solution up front to maximise uptake.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • SS&C Blue Prism Enterprise and the wider Blue Prism portfolio
  • SS&C Blue Prism Cloud
  • SS&C Blue Prism Next Generation

Training

Training service provided
Yes
How the training service works
SS&C Blue Prism provides a range of training and enablement services that support users in working with the entire SS&C Blue Prism solution portfolio.

Services span all levels of knowledge from engagements designed to work with users who have just started working with the platform to mentoring support for expert users.
Training is tied to specific services
Yes
Services the training service works with
  • SS&C Blue Prism Enterprise and the wider Blue Prism portfolio
  • SS&C Blue Prism Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The SS&C Blue Prism Process Intelligence (BPPI) Process Mining Insights service can be installed and configured on the customer environment along with it's various components. An expert SS&C Blue Prism technical consultant will work with the customer to support and validate the installation on the customers environment to allow for the delivery of this service.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • SS&C Blue Prism Enterprise and the wider Blue Prism portfolio
  • SS&C Blue Prism Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
SS&C Blue Prism offers multiple levels of support for your Intelligent Automation portfolio, allowing you to select the service tier that best meets your operational needs.

Service scope

Service constraints
SS&C Blue Prism's consultancy services extend to the boundaries of a client's SS&C Blue Prism implementation. Our expert consultants will advise on all aspects of the configuration and use of the product, including support for integrating or interacting with third-party solutions. This support extends to the boundary of the SS&C Blue Prism platform and the team is unable to provide advice or insight on third-party products or services themselves, even where these are connected to the SS&C Blue Prism implementation.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 Response within one hour. Blue Prism will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within four hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 Blue Prism shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
SS&C Blue Prism customers are supported by all in-house resources. There are two different levels of support for our Software – Production Support and Business Critical Support. Pricing for each is available in the Pricing Document. Production Support: All customers have access to our full database of online troubleshooting and training resources and can open cases using the customer web portal. It includes authorisation for up to 10 contacts to open support tickets and guaranteed email support during normal business hours for the country of purchase. For urgent issues (P1), our support staff will respond within one hour. You will also receive access to our online support resources and community forums. Business Critical Support: This is designed to meet the needs of customers who have deployed mission-critical automations, guaranteeing 24x7 support and availability and prompt response time and resolutions. In addition to quarterly meetings and regular reviews of support cases, you will benefit from a designated support team who will be familiar with the specifics of your deployment and can quickly provide customised support to ensure that you are receiving the maximum benefit and success from your Blue Prism investment.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
12/07/2021
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC2 (Type II)

Social Value

Social Value

Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Tackling economic inequality

SS&C Blue Prism University is offered cost free to everyone, anywhere, anytime. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life. Raising digital skills will help the UK move towards a high skill, high wage economy, benefitting individuals as well as the UK more widely, helping to tackle economic inequality.

Equal opportunity

SS&C Blue Prism University is offered cost free to everyone, anywhere, anytime, giving everyone the equal opportunity to gain digital skills. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life.

Wellbeing

SS&C Blue Prism believes that understanding what affects our overall wellbeing as individuals, families, communities, and a nation is increasingly important for managing our social, environmental and economic value, and our overall impact as an organisation. SS&C Blue Prism software is designed with the future of work in mind and is intended to remove the monotonous and tedious tasks in people’s everyday work lives, enabling individuals to focus on higher value tasks, making their roles more rewarding and interesting and giving them back time to prioritise self-care and wellbeing.

Pricing

Price
£32,000 to £40,000 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.