Reliable Networks

Microsoft 365 Modern Workplace Managed Service and Support

Reliable365 is a Microsoft Modern Workplace support service, Providing Microsoft 365 consulting and Microsoft end to end management. Our managed IT service delivers Microsoft application optimisation, managed Cyber security, managed backup, Microsoft tenant management, change request support, Copilot & AI Readiness & optimisation, and a UK based IT Service Desk

Features

• Microsoft user account management, Microsoft licence management, M365 tenant management
• Microsoft365 security management: Microsoft Defender and Microsoft Cloud App Security
• Microsoft data analytics and real time dashboard reporting
• 24/7 Managed SOC security information and event management (SIEM)
• Copilot readiness assessment, Copilot compatibility assessment, Copilot optimisation
• Microsoft security support: threat intelligence, behaviour analytics, vulnerability managemen
• Enhanced SLA support Microsoft data centres and cloud infrastructure.
• Microsoft Compliance Management, Microsoft Information Protection, Microsoft eDiscovery
• Modern Device Management Support, Device Configuration: Microsoft Endpoint Manager configuration
• Microsoft Copilot support: natural language processing and artificial intelligence processing

Benefits

• Microsoft Solutions Partner for Modern Work
• Microsoft 365 support and Microsoft remote management with enhanced SLAs
• Microsoft 365 Modern Workplace end to end managed support
• UK based Service Desk: ITIL focussed End User Support
• Microsoft usage reports, performance reports, availability reports
• Proactive Threat Assessment, Secure Collaboration, Data Loss Prevention, Zero Trust
• Scalable Modern Workplace: licence management, bandwidth management, support management
• Microsoft 365 service integration with cloud or on prem solutions
• Microsoft 365 optimisation: best practice, Microsoft training and support resources
• Transformational AI and Copilot implementation

£36.50 to £53.44 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@reliablenetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

955032415056925

Contact

Matt Scahill
03333111133
matt@reliablenetworks.co.uk

Planning

• Planning service: Yes
• How the planning service works: We offer comprehensive planning services for cloud hosting and cloud software implementation. Our approach integrates business analysis, solution design, and security architecture to ensure a tailored cloud strategy aligned with your organisational goals.; ; During the business analysis phase, we understand your current processes, identify areas for improvement, and define requirements for cloud adoption. Our focus is on maximizing ROI while ensuring scalability and flexibility for future growth.; ; In solution design, we design robust, resilient cloud support solutions optimised for performance. We consider factors such as data sovereignty, compliance, and integration with existing systems to create a blueprint that supports your business objectives.; ; Security architecture is paramount in our planning services. We design a security framework encompassing identity management, data protection, and threat mitigation. Our goal is to establish a secure cloud environment that instils confidence and safeguards your assets.; ; By choosing our planning services, you benefit from a strategic partnership that facilitates a smooth transition to the cloud. We empower your business with the agility and innovation that cloud technology offers, ensuring a successful cloud journey that is secure, efficient, and future-proof
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • M365
  • Modern workplace
  • Security architecture
  • Azure
  • M365 Copilot
  • Business premium
  • M365 E3/E5
  • Data Loss prevention
  • Digital Transformation

Training

• Training service provided: Yes
• How the training service works: We provide specialised training for M365 and public cloud services through our Learning Management System (LMS) to ensure that our clients are fully equipped to utilise their cloud solutions effectively. Our training programs are tailored to various proficiency levels and cover a broad spectrum of topics, including:; Planning and implementation of Copilot and AI systems to enhance productivity and efficiency in your organisation.; M365 Fundamentals: An introduction to M365 services and tools, their benefits, and best practices for use; Public Cloud Services: Insight into selecting and managing public cloud services to meet your business needs; Security Protocols: Training on how to protect data and comply with security measures within M365 and public cloud environments; Performance Monitoring: Techniques for tracking performance metrics and optimizing service usage1; Troubleshooting: Strategies for identifying and resolving common issues within M365 and public cloud services1; Our training sessions are designed to be interactive and practical, providing hands-on experience in a supportive learning environment. We also offer bespoke training solutions to align with your specific business requirements and objectives
• Training is tied to specific services: Yes
• Services the training service works with:
  • M365 Modern Workplace
  • M365 Copilot
  • Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our setup and migration service for cloud solutions and platforms is adept at aiding buyers in both transitioning to the cloud and moving between cloud services. We recognise the intricacies involved in such migrations, hence we offer a full range of services to ensure a smooth and secure shift.; ; Our team of specialists will navigate you through the migration process, focusing on a seamless and secure transfer. We provide meticulous planning, risk evaluation, and a strategic approach to reduce downtime and maintain operational continuity. Our services also encompass post-migration assistance to help you fine-tune your cloud setup and fully leverage its features.; ; Whether you’re embracing cloud services anew or seeking to improve your existing cloud infrastructure, we possess the necessary expertise and experience to support a successful migration. We are dedicated to facilitating a smooth digital transformation that aligns with your business objectives
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • M365
  • Modern workplace
  • Security architecture
  • Azure
  • M365 Copilot
  • Business premium
  • M365 E3/E5
  • Data Loss prevention
  • Digital Transformation

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assist buyers in ensuring quality assurance and performance testing by providing a comprehensive service that includes meticulous planning, risk assessment, and strategic execution. Our approach is tailored to meet the unique needs of each client, ensuring that their transition to the cloud or between cloud services is smooth, secure, and efficient.; ; Our services encompass:; ; Physical Infrastructure Oversight: Managing all aspects of IT assets, ensuring they operate at peak efficiency.; Virtual Infrastructure Administration: Expert handling of virtual components, including cloud-based resources.; Performance Optimisation: Continuous monitoring and optimisation for enhanced performance.; Managed Backups: Implementing robust backup strategies for data protection and quick recovery.; Capacity Planning: Regular assessments to ensure scalability in line with growth and technological advancements.; Additionally, we offer:; ; Quality Assurance: Conducting pre and post-deployment testing to ensure the reliability and performance of solutions.; Continuous Monitoring Tools: Proactively identifying and addressing potential issues.; Our commitment to quality and performance is evident in our detailed documentation, regular progress reports, and open communication channels, ensuring transparency and alignment with client expectations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Reliable 365 supports cloud software and hosting services by providing a comprehensive suite of solutions designed to enhance the productivity and security of Microsoft 365 users. Our services include management, optimisation, security, and reporting for your Microsoft 365 platform, allowing you to improve end-user experience, reduce IT costs, and fully leverage Microsoft 365’s capabilities. We also offer Copilot for Microsoft 365, which uses artificial intelligence to provide relevant suggestions, insights, and assistance within your Microsoft 365 apps, enhancing productivity and collaboration. Our commitment to world-class service ensures that our clients’ IT infrastructure remains integrated, fast to support, and of the highest quality. We maintain deep knowledge and training on all aspects of our Reliable 365 platform, ensuring that we can deliver fast, amazing service and help our clients use the technology we know and love to its fullest potential

Service scope

• Service constraints: Support Availability: Reliable 365 offers 24x7 access to our UK-based support team, the premium option includes access to a fully managed Security service. Buyers should consider support needs and whether they align with the service tiers offered.; IT Infrastructure: The service assumes a certain level of existing IT infrastructure that is compatible with Microsoft 365. Organisations with legacy systems or non-standard IT setups may require additional work to ensure compatibility.; Change Management: Reliable 365 may require changes to current IT processes and policies. Buyers should be prepared for the change management process that accompanies the deployment of new IT services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8 business hour response
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We provide Web chat services through the Halo PSA platform which is an industry leading platform.
• Support levels: Reliable 365 offers a tiered support structure to cater to different business needs . Our support levels include:; ; Standard Support: A comprehensive support package that includes management of the tenant, fulfilment of change requests, and optimization of the entire applications suite.; Premium Support: Our highest level of support, which includes all features of Standard Support along with added security features, dark web scanning, and remediation services.; The costs for these support levels vary, with the Basic Support starting at £36.50 per month, which includes M365 backups, utilisation reports, and signature management. The Premium Support package, which offers additional services such as, is priced at £53.44 per month.; ; Additionally, Reliable 365 provides a Technical Account Manager and Service Delivery Team to ensure that you have a dedicated point of contact for all your technical needs. This ensures you receive a personalised service and a quick resolution of any issues that may arise.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, N Able, Halo PSA, KnowBe4

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Reliable Networks, we are steadfast in our commitment to combating climate change and adhering to the Eco Vadis standards. Our dedication to social value is intertwined with our business ethos, ensuring that our operations contribute positively to society and the environment.; ; We proudly uphold the Eco Vadis silver standards, which reflect our performance in key areas such as the environment, labour and human rights, ethics, and sustainable procurement. Our efforts to fight climate change are multifaceted, including reducing our carbon footprint, utilising renewable energy sources, and championing green initiatives.; ; Our commitment extends beyond our internal practices to our interactions with suppliers, as we seek partnerships that share our values and can help us deliver sustainable solutions to our clients. We believe that by fostering social value, we simultaneously create business value, positioning us as a trusted partner for our clients’ digital transformation and growth aspirations.; ; In line with our environmental commitment, we have integrated sustainability into our service offerings, ensuring that our cloud support services not only meet the technical needs of our clients but also align with our collective responsibility towards the planet. Our approach to sustainability is proactive and embedded in our culture, influencing our staff, suppliers, customers, and communities to take urgent action against climate change and its impacts.; ; By embracing the United Nations Sustainable Development Goals, including Goal 13, we are taking a stand in the global effort to mitigate climate change. Our reporting and operations comply with environmental management accreditations and regulations, such as ISO14001 and the Streamlined Energy and Carbon Reporting (SECR), underscoring our commitment to sustainable success.; ; At Reliable Networks, we are not just providing services; we are driving change for a better, more sustainable future for all.

  Tackling economic inequality

  At Reliable, we are dedicated to tackling economic inequality by fostering an environment that nurtures new businesses, jobs, and skills while enhancing supply chain resilience and capacity. Our commitment to this cause is reflected in our comprehensive approach to economic growth and workforce development.; ; We actively engage with SMEs, VCSEs, and Mutuals to develop our supply chain, recognizing the value of diverse perspectives and experiences. By growing supplier diversity, we not only support the broader economy but also enrich our own business practices with innovative ideas and solutions.; ; In line with the Good Work Plan, we have implemented its five foundational principles to ensure fair and fulfilling work for all our employees. This commitment extends to our contract workforce, whom we support with career development opportunities and access to training, especially in areas facing skill shortages.; ; Our approach to organizational learning and continuous improvement is rooted in collaboration with a diverse supply chain. We maintain fair and responsible relationships with our suppliers, fostering a culture of mutual respect and shared growth.; ; Innovation is at the heart of our efforts to modernize delivery and increase productivity. We invest in the development of cutting-edge technologies and methods, driving efficiency and setting new industry standards.; ; Cybersecurity is a critical aspect of our operations, and we manage risks throughout our supply chain with vigilance. By engaging with our suppliers, we build resilience against cyber threats, raise awareness, and commit to adopting the technical standards and best practices detailed by the NSCS, Cyber Essentials, and the Technology Code of Practice.; ; At Reliable, we believe that economic prosperity should be accessible to all. Through our policies and actions, we strive to create a world where economic inequality is a challenge of the past, and opportunities for growth and development are abundant for everyone

  Equal opportunity

  At Reliable, we are committed to fostering an inclusive workplace that values diversity and equality. Our goal is to reduce the disability employment gap and tackle workforce inequality, ensuring that everyone has the opportunity to thrive in their careers.; ; We are actively working on increasing the representation of disabled people within our workforce. This includes implementing targeted recruitment strategies and enhancing our outreach efforts to attract talented individuals from diverse backgrounds. We understand that securing a job can be challenging for disabled people, and we are dedicated to reducing these barriers by creating a more accessible and accommodating application process.; ; To support the professional growth of our employees, we offer various initiatives to help disabled people develop new skills. This encompasses training programs, apprenticeships, and mentorship opportunities that are designed to be inclusive and accessible to all. We believe that by investing in our employees’ development, we can contribute to a more equitable employment landscape.; ; We also recognize the importance of offering a range of progression opportunities to our staff. Our inclusive and accessible development practices are aimed at supporting in-work progression, allowing every employee to reach their full potential. We are committed to identifying and managing the risks of modern slavery, ensuring that our workplace is not only safe and supportive but also ethical and responsible.; ; At Reliable, we are not just talking about change; we are making it happen. Through our actions and policies, we strive to create a work environment where everyone feels valued, respected, and empowered to succeed.

  Wellbeing

  Reliable are dedicated to fostering a workplace that prioritises the health and wellbeing of every team member. We believe that our employees are our greatest asset, and their physical and mental health is the foundation of our collective success. To this end, we have implemented a comprehensive wellbeing strategy that aligns with our policy outcome to improve health, wellbeing, and community integration.; ; We are committed to accessible recruitment and development practices, ensuring that individuals with long-term health conditions find a welcoming and supportive environment. Our investment in the wellbeing of our contract workforce is unwavering, with initiatives that cater to both physical and mental health needs. We proudly adhere to the six standards of the Mental Health at Work commitment, demonstrating our resolve to create a mentally healthy workplace.; ; Our processes for identifying and acting on wellbeing issues are proactive and responsive. We engage with our employees, local community, and stakeholders to inform how our contracts are performed, ensuring that our actions have a positive impact on society. We support community-led initiatives that align with our contracts, contributing to efforts that reduce homelessness, poverty, hunger, and loneliness, while also promoting English language proficiency and social mixing among diverse backgrounds.; ; At Reliable 365, we understand that a healthy workforce is a productive and happy one. We are dedicated to creating an environment where every employee feels valued, supported, and empowered to achieve their best. Our commitment to wellbeing is not just a policy; it is a core part of our identity and the way we do business.

Pricing

• Price: £36.50 to £53.44 a user a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt@reliablenetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.