SOCURA LIMITED
Managed Detection and Response
Our MDR service offers a 24/7 proactive threat detection, hunting and response capability identifying and containing cyber threats in near real-time.
The service is designed to protect organisations from data breaches, reduce attacker dwell time, and negate the impact of any malicious activity on your business operations.
Features
- Security Operations Centre
- Managed Detection and Response
- Cyber Security Services
- Incident management, remediation advice
- Endpoint, Network and Cloud Monitoring
- Threat Hunting
- Security Incident Reporting
- Monthly Service Reviews
Benefits
- Improve Security Posture
- Reduce time to detect and respond to cyber attacks
- Reduces strain on inhouse security teams
- Provides technology teams with a Security specialist partner
- Reduced risk of data breach and business impact of attack
- Proactively detect malicious activity
- Subscription based service, reduced capital expenditure
Pricing
£20 to £80 a user
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@socura.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 5 5 1 4 6 5 8 2 8 6 3 4 2 8
Contact
SOCURA LIMITED
Jamie Brummell
Telephone: 0000000000
Email: hello@socura.co.uk
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Cyber security consultancy
- Security incident management
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 hrs within UK Business Working Hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
-
Our webchat is procured through Palo Alto Networks, whose evaluation involved a combination of automated and manual testing
on the desktop platform. Level Access (Level) comprehensively tested a selection of pages representative of Cortex™ XSOAR using,
among other methodology, the screen reader JAWS 2020, exclusive use of the keyboard, and manual inspection of code. Level also
functionally tested typical user flows with the JAWS 2020 screen reader. - Support levels
-
Support levels for incidents are :
Priority Assignment Triage complete
P1 15 minutes 30 minutes after creation
P2 30 minutes 60 minutes after creation
P3 1 hour 2 hours after creation
P4 2 hours 4 hours after creation
Support or change request ; 4hrs within UK Business Working hours.
A technical account manager will be provided as part of the service
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 19th June 2023
- What the ISO/IEC 27001 doesn’t cover
- There are no exceptions
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- CREST SOC
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Carbon Neutrality by 2026
Through Carbon Reduction Plan, we will actively measure and reduce our total carbon emissions from operations, including energy consumption, transportation, and other relevant sources. We will achieve this through energy-efficient practices, renewable energy adoption, and operational improvements. Any remaining emissions will be offset through activities like reforestation projects or renewable energy investments.
Zero E-Waste to Landfill by 2026
Eliminate electronic waste (e-waste) sent to landfills including old computers, devices, and electronic components, contains hazardous materials that can harm the environment and human health if improperly disposed of.
We will deliver reductions within Scope 1 and 2 through the efficient utilisation of real estate, increasing energy efficiency, procuring 100% renewable electricity, increasing hybrid working on the project and by engaging with customers and our own employees on our sustainability strategy.
Within the proposed service, we will deliver reductions in Scope 3 by working up and downstream within our supply chain throughout the duration to drive emissions reductions in product use, operations, and supply chain. We believe that digitisation is both a fundamental enabler of sustainability and at the heart of this innovative and transformative service.
We are committed to ensuring our project delivery model and product selection delivers sustainability and fights climate change.Covid-19 recovery
The pandemic has undoubtedly reshaped the world in many ways, with its impacts felt across various sectors and industries. The pandemic has caused a surge in mental health challenges, encompassing feelings of loneliness, isolation, depression, and anxiety. The need to address these issues has never been more pressing, as they affect not only individuals but also have far-reaching consequences for staff and suppliers.
Within the cyber industry, an area known for its high-stress environment, the psychological impact of causing a security breach can be significant. The consequences of a breach can extend beyond the technical aspects and directly affect the wellbeing of staff. Therefore, it is crucial that staff are not only well-trained to manage the technical aspects of their jobs but are also equipped to deal with the emotional implications of their roles.Tackling economic inequality
Working & Experience Practices:
To ensure the quality and retention of employment, we commit to paying above the real living wage, offering secure working hours, and investing in the training of lower-paid team members. Transparent pathways for promotion and inclusive working practices contribute to a positive and expansive work environment.
Industry-Leading Employment Benefits:
We conduct annual salary benchmarking, ensuring competitiveness and fairness. A comprehensive benefits package supports the well-being of all team members, including financial education webinars covering topics like money management and pensions.Equal opportunity
At Socura, fostering equality and inclusivity is ingrained in our culture. We've established a comprehensive program encompassing practices to eliminate barriers based on factors such as race, gender, socioeconomic background, or personal characteristics. This commitment extends to local community initiatives, recruitment practices, and progression and reward strategies.
Recruitment & Selection Practices:
Our inclusive recruitment process extends job opportunities to diverse communities. Clear and accessible job descriptions, devoid of unnecessary jargon, ensure transparency. We actively promote vacancies through platforms catering to specific groups, offering accommodations like video applications and inclusive interview training. This approach addresses the barriers faced by disabled candidates and other minority groups in traditional employment avenues.
Inclusive Organisational Culture:
To further our inclusive culture, a Shadow Board comprising individuals from diverse backgrounds has been introduced. This ensures active inclusion and representation in key strategic decision-making. A Workforce Community DE&I dashboard is under development to provide transparent visibility of our progress.Wellbeing
Wellness Activities: Physical health is intricately linked to mental wellbeing. We regularly organise wellness activities such as fitness challenges, offer health assessments through our benefits provision, deliver nutrition workshops to encourage a healthy lifestyle. This holistic approach to wellbeing ensures that our workforce is physically and mentally prepared to meet the demands of their roles.
Awareness Campaigns: We believe that awareness and education are crucial in addressing mental health challenges. We conduct awareness campaigns to reduce stigma around mental health issues, encouraging open conversations, and providing information on available resources.
In conclusion, our commitment to promoting wellbeing and addressing physical and mental health challenges is at the core of our strategy. We are dedicated to taking concrete actions, tailored to the unique needs of this sector, to support the physical and mental health of our workforce.
Pricing
- Price
- £20 to £80 a user
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@socura.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.