Differentia Consulting

Support Services for BI Analytics Data Visualisation, Reporting & Alerting Service

Differentia Consulting provides support services to help buyers set up and maintain their Cloud Hosting environment delivering next-generation SmarterBI platforms for decision-makers to gain more actionable insights from data, using dashboards (including pre-built) under a managed services umbrella.

Features

• Qlik BI: Email based ticketing service for problem reporting
• Qlik BI: Service related annual software licence renewals
• Qlik BI: Respond effectively to changing business requirements
• Qlik BI: Manage Qlik total cost of ownership
• Qlik BI: Guidance, advice of new features, enhancement implementation
• Qlik BI: Planning, impact analysis and upgrade delivery
• Qlik BI: Project Management of upgrade (technical / functional)
• Qlik BI: Enhance service quality, reliability, availability, performance and testing
• Qlik BI: Support service reporting and alerting
• Qlik BI: Development, training, consulting and infrastructure services

Benefits

• Qlik BI: Open ticket analysis
• Qlik BI: UK based certified support, training and consulting team
• Qlik BI: Experience across all versions of product
• Qlik BI: Support services include end-to-end problem resolution
• Qlik BI: Adhoc Support
• Qlik BI: Out of hours planned maintenance
• Qlik BI: Periodic monitoring
• Qlik BI: Patching services within framework
• Qlik BI: Vendor relationships for problem / incident escalation
• Qlik BI: Reputation

£840 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@differentia.consulting. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

955483297812176

Contact

Mari Vartiainen
+44 1494 622600
tenders@differentia.consulting

Planning

• Planning service: Yes
• How the planning service works: Clients are onboarded in accordance to an agreed project plan, that defines scope and definition of the service to be provided. This to include design, services levels, communication and escalation plan.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • BI Analytics Data Visualisation, Reporting & Alerting Service
  • Cloud Hosting: Qlik BI Analytics Data Visualisation, Reporting & Alerting

Training

• Training service provided: Yes
• How the training service works: We provide educational services for all aspects of the services that we deliver. These cover services can be delivered on-premise or virtually and are delivered by product certified consultants. Services include: Data Modeling, UI, Sys Admin and Reporting. In addition we can provide software vendor web based continuous classroom services.
• Training is tied to specific services: Yes
• Services the training service works with:
  • BI Analytics Data Visualisation, Reporting & Alerting Services
  • Cloud Hosting for Qlik BI Analytics Data Visualisation, Reporting, Alerting

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our services help buyers migrate to the cloud or between cloud services by following documented steps in projects defined in accordance with our ITIL based SmarterBI methodology. It is usual for clients to host or have hybrid based deployments of BI Analytics Data Visualisation, Reporting & Alerting Services for Structured and Unstructured Data. To support this change we can create a roadmap to transition from on-premise or legacy cloud to the desired state.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Azure
  • Google

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the acceptance testing, we help buyers to achieve quality assurance and performance testing by completing planned work that measures the solution behaviour compared to expected and agreed upon service levels. ; Ongoing, these tests can be performed to ensure that all services provided continue to meet the agreed services levels. Reporting and alerting tools are available to monitor exceptions. Periodic reviews with Service Delivery Management enable joint discussion with regards to changes required, to meet the needs of buyers.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Other
• Other security services:
  • CyberHygiene domain security
  • Third (3rd) Party / Vendor Risk Management
  • Business Continuity Planning
  • Data Protection Services (SecuPi)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Differentia Consulting offers a “one-stop-shop” for everything Qlik. Our range of support services can help you create and deliver your reporting, agile analytics and BI vision, whilst maintaining the daily operational requirements and supporting the integrity of the solution.; ; The support service we offer is flexible, based onshore, customised to manage and enhance your Qlik BI solution.; ; Our service helps organisations meet their need to maintain the availability of the product whilst keeping the costs of IT support services to a minimum.; ; We work in partnership with your analytics team to offer support services when you need them to provide a cost-effective way of working.; ; For our BI-related services we provide full life-cycle support services that cover licence renewals, change management and problem management.; ; Support is provided using a ticketing system that allows buyers to raise support services requests related to their agreement.; ; Escalation and incident management procedures are included in the service model definition agreed as part of the services agreement.

Service scope

• Service constraints: Support is constrained by the software providers' availability and rules e.g. software releases and hardware configurations.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 4hr response during work day, next working day. Work week - Mon - Fri excluding Bank Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via Microsoft Teams or other cloud-based service
• Web chat accessibility testing: Per Microsoft/Cisco documentation
• Support levels: Depending on the solution and service package implemented, Differentia Consulting offers varying levels of support. Operating under SLA, Differentia Consulting has a support desk of highly experienced and certified engineers who are all UK based. Each support request will be assigned to a single point of contact. In addition to the single support contact, every client is allocated both an account manager and a service/technical delivery manager. This service is based on business hours. Out of hours support is available for planned activity and consumed at a multiplier of 1.5 x standard hourly rate (see price list). Business hours are for a working day 9 to 5 (UK time), Monday to Friday. 4hr response during a working day, next working day. Working week - Mon - Fri excluding Bank Holidays. By arrangement, certain components of the services or the whole service can be given higher priority and managed 24/7 by special arrangement based upon reasonable endeavours. A fee of 1.5 x standard hourly rate will be applied for this service level.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Qlik, Incorta, TimeXtender, SecuPi, TangentWorks, ZenOptics, NetFoundry, Alteryx, Azure, AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  By adopting an aggregated platform approach to analytics power consumption is reduced compared to on-premise equivalent.

Pricing

• Price: £840 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@differentia.consulting. Tell them what format you need. It will help if you say what assistive technology you use.