Bedroq Limited

Bedroq Core – Support, Management & Private Cloud Hosting

Bedroq manage mission-critical IT and operational technology for highly regulated organisations across the UK. We apply our expertise to server and application support in high security, high availability solutions for any public sector organisation and provide 24/7 support and management to keep your team focused on their operational goals.

Features

• Highly Resilient and reliable hosting and data storage
• Support from highly skilled Bedroq Cloud Engineers, expertise available 24/7
• Detailed technical designs with specialist integrations
• NPPV3, Security Cleared and Developed Vetted Engineers Available
• Detailed pre-implementation planning and testing to accredited standards
• Deployment support for adaptable solutions in line with organisational goals
• Proactive monitoring, reporting and support including dashboard management
• Cloud migration support from any platform, to any platform
• 24/7 support to ensure maximum uptime of critical services
• Police Approved Secure Facility status with N+1 Redundancy

Benefits

• Use private and public cloud infrastructure, supported without the hassle
• Maximise solution uptime in line with agreed, robust SLAs
• Benefit from resilient, reliable infrastructure for any critical system
• Easily achieve ISO compliance with our accredited datacentres
• Power and specification efficient designs to reduce budget
• Project managed onboarding services to make migration easy
• Training provided making your teams self sufficient in production
• Proven cloud solutions used by large Public Sector Bodies
• Peace of mind knowing our monitoring systems are working 24/7
• ISO27001 Accreditation, Cyber Essentials and many more

£250 a virtual machine a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bedroq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

955533825814926

Contact

Jennifer Benge
01535 279748
gcloud@bedroq.co.uk

Planning

• Planning service: Yes
• How the planning service works: Bedroq manage mission-critical IT and operational technology for highly regulated organisations across the UK, this includes consultation, scoping, design, implementation and support. Our planning engages every aspect of your project to bring your organisation the most effective and efficient roadmap to delivery.; ; Bedroq Core utilises our secure infrastructure within a UK PASF datacentre, and we work with organisations to plan all networking and software integration requirements. For each project there is a project manager and senior technology lead assigned to assist with planning and remain involved through to successful completion. ; ; The project implementation is managed through regular project reviews which compare progress against the plan with any issues or risks identified and mitigating actions monitored. An iterative approach ensures that progress is maintained across all elements of the project.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Bedroq PASF datacentre hosting and support
  • Bedroq Core Hosted Virtual Machines
  • Public Cloud Hosted Virtual Machines
  • Virtualised Infrastructure

Training

• Training service provided: Yes
• How the training service works: Bedroq provide training packages for each of our services, deliverable as: - In person training (on customer’s site or at our training facility in West Yorkshire). - Detailed “how to” guides. - Presentational videos. - Learning management content.; ; These training packages are backed by our team’s expertise with 19 years of experience delivering courses and training material to public and private sector organisations including police forces and high security energy sector customers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Bedroq first conduct a thorough, detailed scoping exercise of all customer requirements. This is done by our Technical Architect team who will work with you to agree every aspect of the service you require. From here a design will be agreed with the customer and a project plan explained and shared including a roadmap for migration.; ; During the migration the roadmap is followed, establishing governance and access controls and delivering the migration of service, systems and data in incremental steps. Any required integrations are configured and the platform is tested to ensure an efficient, reliable and secure service. Bedroq are experienced in conducting complex migrations between all public and private hosting platforms.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Bedroq PASF datacentre hosting and support
  • Bedroq Core Hosted Virtual Machines
  • Public Cloud Hosted Virtual Machines
  • Virtualised Infrastructure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All elements of Bedroq Core are monitored by a suite of Bedroq tooling that includes security and systems monitoring tools. Bedroq Cloud Monitoring System (CMS) will be implemented to support all systems in a customer's environment.; ; Bedroq's standard procedures are to agree desirable outcomes and performance criteria prior to project launch, this is then continuously measured throughout the project to ensure targets are being met throughout the project lifecycle.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • ISO27001
  • ISO9001
  • Cyber Essentials

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: All managed services with Bedroq come with the same outstanding level of proactive monitoring, management and support. Our network operations centre monitors all assets for security, reliability and efficiency. ; ; Bedroq's secure private datacentre is managed and maintained by a security cleared team. We also offer support from security cleared engineers via our UK based service desk.

Service scope

• Service constraints: Depending upon the operational requirements of our clients, the services that Bedroq provide are modular scalable and flexible in terms of their capability, there may however be some constraints in the definition and delivery of Bedroq Core.; ; These will be discussed, defined and agreed as part of the service definition, but may include elements such as: - Duration of contract length. - Existing equipment or service contract terms. - Length of service. - Client budgets.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Bedroq offers 2 levels of support with the following support hours;; ; - 24/7 - support service suitable for business-critical services.; - Standard Hours - Monday to Friday, excluding public holidays, 8am-6pm UK time, covering a flexible working day.; ; The Bedroq Service Desk is contactable from 24/7. The Service Desk responds to Incidents and Service Requests based on priority.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support levels for Incidents:; ; P1- Major system/Core outage - All business systems unavailable Business Unit impacted (e.g. loss of services to an office or department) A core IT service unavailable to majority of user base. 30 Minutes Response Time (Incident must be raised by telephone), 4 hours Resolution Time.; P2 - A core IT service unavailable, but a workaround is in place Potential for material reputational damage to the company Non-Core IT service unavailable to all users. 30 Minutes Response Time (Incident must be raised by telephone), 8 hours Resolution Time.; P3 - Non-Core IT service unavailable to subset of users. 2 Business Hours Response Time, 16 Business Hours Resolution Time.; P4 - Impacts a single user only (e.g. single application issue). 4 Business Hours Response Time, 24 Business Hours Resolution Time.; ; Support levels for Service Requests:; ; P1 - Critical change as defined by the customer. 4 hours Response Time, 8 hours Resolution Time.; P2 - Important change as defined by the customer but also does not affect the user’s ability to work. 12 hours Response Time, 40 hours Resolution Time.; P3 - Not Critical / Not Important. 24 Business Hours Response Time, 80 Business Hours Resolution Time.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 31/07/2023
• What the ISO/IEC 27001 doesn’t cover: Scope covers the whole business. Scope is ‘The specification, implementation, maintenance and 24x7 support provision of on-site and cloud-based IT systems by our staff in distributed locations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Bedroq has team members that are DV cleared
  • Bedroq has team members that are SC Cleared.
  • Bedroq has staff that are cleared to NPPV3 level.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As part of our ongoing commitment to work towards net zero greenhouse gas emissions, Bedroq use a platform called Ecologi to plant sustainable forest. In doing so, we have so far offset around 20 tonnes of carbon, and will continue to contribute to this cause, bringing additional environmental benefits in the performance of the contract. We will report on the number of trees planted and the net reduction of carbon as a result of the contract. By sharing this initiative in a transparent way we also hope to encourage and influence staff, suppliers and customers to assess the steps they can take to support environmental protection and improvement as a result of the contract. Bedroq supports its staff to support environmental objectives by highlighting volunteering opportunities and giving time for staff to get involved with community projects. In order to report on this we will collate the number of people-hours spent protecting and improving the environment under the contract, by UK region. The technology implemented during this project can be used to support the creation of low-emissions zones, delivering additional environmental benefits and improving air quality.

  Covid-19 recovery

  Bedroq is committed to supporting people in their return to work, especially in the context of Covid-19, by offering flexibility in working location and the opportunity for remote working. Those worst affected by the Covid-19 pandemic or those who are shielding are encouraged to continue their work in support of the project in a way that is safe for them and in many cases Bedroq offer the opportunity to continue working remotely. In addition, as an expanding organisation within a high growth sector Bedroq are able to create employment opportunities for additional staff. Recruitment practices follow the five foundational principles of quality work set out in the Good Work Plan (fair pay, participation and progression, voice and autonomy) in order to attract good candidates from all backgrounds. We recognise that following Covid-19 further action is required to invest in the physical and mental health of employees within Bedroq and our supply chain. Loneliness and isolation has had a major impact on people's mental health during the pandemic, and we understand the need for a safe work environment in which staff can meet and socialise if they wish. To support this, we have implemented effective social distancing measures in the office and health awareness training for all staff. In order to measure the success of the initiatives Bedroq have implemented to support Covid-19 recovery we will report on the number of full-time equivalent employment opportunities created under the contract, by UK region, for those who were made redundant due to Covid-19. We will also report the percentage of all companies in the supply chain under the contract to have implemented the 6 standards in the Mental Health at Work commitment.

  Tackling economic inequality

  The technology provisioned within this contract includes cloud computing, a high growth sector in which there is a skills shortage. Bedroq are committed to building awareness of careers and recruitment opportunities related to this skills shortage and promoting the opportunities available in the technology sector. The Bedroq head office is located within the Bradford local authority district, rated amongst the 20% most deprived neighbourhoods in the country according to the 2019 Indices of Deprivation published by the Ministry of Housing, Communities and Local Government. We will use our HR reporting processes to measure the number of employment opportunities created for local people under the contract. Bedroq already employ and develop apprentices, and we will continue to identify opportunities to deliver apprenticeships as part of this contract, giving people the opportunity and support to begin their careers in this high growth sector. We will measure the success of this programme by reporting on the number of resulting recognised qualifications obtained by apprentices to the contract. In order to support and create opportunities for economic growth and business creation, we will take measures to make the supply chain to the contract accessible to a diverse range of suppliers and growing businesses. We will structure the supply chain selection process in a way that ensures fairness and encourages participation by new and growing businesses. Where possible, we will partner with businesses in the supply chain for collaborative performance management, using feedback to continuously improve processes.

  Equal opportunity

  Bedroq are a registered Disability Confident Employer as part of our aim to contribute to the reduction of the disability employment gap. Where possible, we also encourage the inclusion of Disability Confident Employers in the contract supply chain. By taking advice from disabled people and their representative groups we build an understanding of how best to support disabled people or applicants. We provide inclusive and accessible recruitment practices, communicating vacancies in an accessible way, offering an interview to disabled people, and providing reasonable adjustments. We will measure the impact of this commitment by reporting on the number of full-time equivalent disabled people employed under the contract. The working conditions at Bedroq promote an inclusive working environment, giving employees the flexibility to choose to work from home or in an office environment. Jobs at all levels are open to flexible working from day one, helping to increase the number of people from groups under-represented in the workforce. As part of our overall commitment to training and development, we offer inclusive and accessible development practices, with a range of quality opportunities and routes for progression. There is transparency in promotion, pay and reward processes, and regular pay audits are conducted.

  Wellbeing

  Bedroq are committed to supporting and having a positive impact on the health and wellbeing of our staff, contract workforce, customers and communities. We have implemented the six standards in the Mental Health at Work commitment and promote these standards through regular staff communications and internal meetings. Our goal is to influence the businesses in our supply chain to implement these standards as well, and we will measure the success of this by reporting on the percentage of all companies in the supply chain under the contract to have done so. We will gather data on staff engagement with the programme of activity and adapt to any changes in the results, deciding on the most important issues to address. In order to support wellbeing within the community, Bedroq support a charity called Resurgo by donating to its Spear Programme. The Spear Programme helps young people facing barriers getting into work or education, by equipping them with confidence, motivation and the vital skills they need to succeed in long-term employment. The solution provided under this contract will have a positive impact on community safety and the reduction of crime in the region where the contract is implemented. Bedroq will commit to working alongside the customer to help improve community integration and understanding of the solution. We will assist with measures to build trust, gain credibility and build relationships to increase community integration, trust and influence on how the contract is performed. We will report on the number of people-hours spent supporting local community integration under the contract, identifying the activities that have aided community engagement and integration.

Pricing

• Price: £250 a virtual machine a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bedroq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.