GLOBAL 4 COMMUNICATIONS LIMITED

Global 4 Microsoft 365 Workshops

A variety of workshops available that assist in the readiness and rollout of Modern Workplace scenarios. Includes (but not limited to) Exchange Online, SharePoint, Teams, Intune, Autopilot, Entra, Security, Purview, Compliance, AVD, W365.

Features

• Strategic consulting
• ROI/TCO/Cost analysis
• Readiness assessments and high level planning

Benefits

• Create clear goals to assist planning for Modern Workplace projects
• Discovery and recommendations feeding into business cases

£750.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.routledge@global4.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

955804878730216

Contact

James Routledge
01403272910
james.routledge@global4.co.uk

Planning

• Planning service: Yes
• How the planning service works: Microsoft 365 workshops are available for Teamwork, Security, Compliance, Windows 11, and Secure Remote Working. Each workshop will address the relevant actions needed to ensure a comprehensive readiness plan can be created bespoke to your environment and requirements.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365 workloads including Enterprise
  • Mobility+Security, and Windows 11 Enterprise

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 15 minutes. Depending on exact client requirements, We can provide Critical first responder support via our telephone service based on the deployed architecture and we can provide up to 'Just in Time' 4th Line support
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No specific AT user testing carried out, however our browser based services are all WCAG 2.1AA compliant.
• Support levels: We provide a premium Cloud support service which covers every requirement - up to 8 Dedicated engineers on premise team cover 6:00 to 18:00 and a remote team cover from 18:01 to 5:59. We can provide a Bespoke Support Service based on unique requirements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Cloud

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: 14/6/21
• What the ISO/IEC 27001 doesn’t cover: The Registered Scope is as follows: Information security management system for the delivery of communications and associated technologies, products and services provided by the Group.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SAQ-D self assessment
• PCI DSS accreditation date: 12/05/2023
• What the PCI DSS doesn’t cover: Global 4 PCI self-assessment covers all aspects of its Live Agent & IVR payment solution used by our customer to transit card payments from their customer to their merchant banks / payment service providers in a PCI compliant manner.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27017
  • ISO27018
  • ISO20000
  • PSN
  • CISPE Code of Conduct Certification

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Global 4 operates a paperless office and supports flexible working to minimise travel, which impacts the environment. Where possible, meetings are held virtually using either 8x8's video conferencing system or Microsoft Teams, which Global 4 have an integration into using 8x8. There are recycling bins across the office and this is actively encouraged across the business. Global 4 has recently renewed its company fleet with vehicles offering a lower CO2 emissions value than the previous mark.

  Covid-19 recovery

  Global 4 operated a strict working from home policy during the pandemic, whilst maintaining an operational workforce with minimal use of the furlough scheme. Coming back into the office, Global 4 implemented a one-way system across the office with social distancing, antibacterial gels and dispensers, face masks were obligatory and a camera over the entry to the building alerted if someone wasn't wearing a mask or had a high temperature. We also took measures to ensure staff tested twice per week and submitted their results on our HR platform, isolating and working from home (assuming well enough) in the event of a positive result. Global 4 also supported Clients with free periods of rental during the difficult times. Thanks to its success, Global 4 has been growing and offering employment to support the increase in its workforce, and actively enrols its staff on apprenticeship courses to nurture their growth.

  Tackling economic inequality

  Global 4 actively and regularly interrogates its supply chain to position itself to deliver the best products in the marketplace at the keenest commercials, represented by its accolade of Platinum Partner of 8x8, one of three in the country. We have created employment through the growth of the workforce and success of the business, actively enrolling staff onto apprenticeships to nurture their growth.

  Equal opportunity

  Global 4 are an equal opportunities employer, who employ staff across multiple ethnicities and without any judgment.; Wellbeing

  Wellbeing

  Global 4 subscribe to BUPA's mental health service and actively encourage its staff to use the service at no cost. All management will perform a monthly one-to-one with their respective team members and the dedicated HR team have weekly check ups with new starters whilst they are getting settled into the organisation.

Pricing

• Price: £750.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.routledge@global4.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.