ASCERTIA LIMITED

SigningHub - Digital Signature Solution

SigningHub is a high-trust electronic signing platform that enables organisations to create digital signature approval workflows. Used within existing business applications or as a standalone solution, it optimises how documents are reviewed, approved, and signed on any device, helping organisations replace paper-based processes with digital workflows.

Features

• High trust solutions for Advanced and Qualified Electronic Signatures
• Advanced document workflows for secure digital signature approval
• Integrates with business applications including Salesforce and Office 365
• Strong authentication, full traceability, accountability, data integrity, and archiving
• Flexible deployment options: hybrid, public, or private cloud
• Standards compliant with eIDAS, ETSI, SEN, NIST, Adobe CSC
• Prepare and sign documents on any device, any browser
• Interoperable with Adobe® Reader, ISO 3200 and ISO 19005
• Secures documents using authentication, encryption, integrity, and non-repudiation
• Mobile app, enterprise branding, FDA 21 CFR Part 11 compliant

Benefits

• Compliant with industry standards and regulations
• Enables rapid digital transformation for document signing
• Flexible payment plans to support changing business habits and behaviours
• Displays documents clearly and securely. Minimise disputes and misunderstandings
• Prevents data leakage using policy controls and data encryption
• High trust to underpin legislative, regulatory and internal control requirements
• Future proofed using common industry standards and tracking emerging trends
• Document status tracking: fully traceable and auditable business signature processes
• Enables easy business adoption by supporting all common document types
• Utilises technology best practices and operates to Government security standards

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ascertia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

955809752511279

Contact

Ascertia Sales
08007720442
sales@ascertia.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document

  Persuasive content management

  • Digital Asset Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SigningHub offers robust APIs that enable seamless integration with core business applications, or it can be deployed as a standalone solution.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: SigningHub.com is a cloud based service, (users can download an application for convience) therefore no hardware considerations to consider. ; ; 12 hour x 5 days product support service is available from 06:00 to 18:00 GMT Monday to Friday. The web support centre is available 24x7 to receive emails and support tickets. ; ; Planned events such as system updates occur on a regular basis. Such events occur during off-peak hours. Information on these events will be shared in advance.
• System requirements:
  • Use any HTML5 browser Including Chrome, Firefox, Safari, Edge, IE9+
  • SigningHub supports mobile web browsers on mobile devices including phones
  • The optional SigningHub mobile app (free) supports iOS and Android
  • Private cloud hosted solution requires virtual machine(s) or server(s)
  • Private cloud hosted solution requires database solution for configuration files
  • Private cloud hosted solution requires operating system for solution software

User support

• Email or online ticketing support: Yes
• Support response times: Support incidents are prioritised from P1 to P4, with defined response and resolution targets under Standard and Extended support. P1 issues receive an initial response within 2 business hours (Standard) or 2 hours (Extended), with resolution targeted within 2 working days or 24 hours. P2 issues receive responses within 4 business hours and resolve within 5 working days (Standard) or 3 days (Extended). P3 issues respond within 1 working day or 4 hours, resolving within 30 or 14 days, or the next release. P4 issues respond within 5 or 1 working days and resolve within 60 or 30 days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support incidents are prioritised from P1 to P4 with defined response and resolution targets under Standard and Extended support. P1 (Critical) issues receive an initial response within 2 business hours (Standard) or 2 hours (Extended), with resolution targeted within 2 working days or 24 hours respectively. P2 (High) issues are responded to within 4 business hours (Standard) or 4 hours (Extended), and resolved within 5 or 3 working days. P3 (Medium) issues have a response target of 1 working day (Standard) or 4 business hours (Extended), with resolution within 30 or 14 days, or the next release. P4 (Low) issues are responded to within 5 or 1 working days and resolved within 60 or 30 days, or the next release.; Access to our support service is included ; using email or web-based support requests.; Skype chat and escalation to a telephone meeting ; or web-conference session, if required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of the on boarding process, Ascertia provide How-to training videos and full step-by-step manuals to assist customers get started with SigningHub.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The SigningHub service plan will be downgraded upon contract expiry, limiting the capability to sign documents and start new workflows. Any documents or workflow evidence reports that are still residing within the SigningHub account can be downloaded in bulk. User details and contact details can be deleted.
• End-of-contract process: The SigningHub service plan will be downgraded upon contract expiry, limiting the capability to sign documents and start new workflows. Any documents or workflow evidence reports that are still residing within the SigningHub account can be downloaded in bulk. Core functionality is included in the price of the contract. Additional costs to the customer may be incurred for on premise or private cloud deployment, remote signing feature with eIDAS Level 2 Sole Control, local signing feature using smartcard or eID, adding individual or corporate AATL certificates from third parties, use of an external public CA.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Clear onboarding and offboarding documentation is readily available through our website and supported by step-by-step videos on our YouTube channels.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Signinghub offers a react interface which means that the interface will adjust dynamically to work on a mobile or tablet and provide the same functionality the desktop browser offers.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: SigningHub provides a quick easy digital Signature platform for preparing, sending, viewing, Signing and returning your e-documents. The platform enables users to start a new document workflow, change personal or enterprise settings and quickly access pending, in-progress, declined and completed documents. A workflow entails uploading documents, adding recipients, choosing a template and setting permissions. The user can then prepare document(s) by adding signature, form fields and share document. Users can also review and sign documents quickly, easily and securely
• Accessibility standards: None or don’t know
• Description of accessibility: WCAG 2.0 AAA. Ascertia is committed to creating a more inclusive digital signature experience for all users. We've carefully redesigned the SigningHub Admin user interface to simplify the colour scheme and improve contrast, making it easier for users with visual impairments to read and navigate the platform.; This update not only enhances accessibility but also reduces distractions, allowing users to focus on the task at hand. By meeting the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, we're ensuring that SigningHub Admin is accessible to a wider range of users, including those with disabilities.
• Accessibility testing: Any background work has been conducted using an assistive tool - not with an end user
• API: Yes
• What users can and can't do using the API: SigningHub offers an API first interface which means that everything you do from the front end is possible through the API interface
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Whitelist branding including logos, colour scheme, email notification content. Permission to branding is managed by extensive user & adminitrative roles & permissions functionality.

Scaling

• Independence of resources: SigningHub runs on Microsoft's Azure platform and additional resources are added as required to service the growing requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: SigningHub provides operational and usage metrics focused on document and signature activity. This includes visibility of document status (pending, completed, declined, expired), detailed audit information such as who signed, when, and what type of signature and authentication was used, and overall usage volumes by user or time period. Reporting is primarily compliance- and operations-oriented, with data available for export to external tools for further analysis.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: All data is securely encrypted at rest and in transit using latest encryption methods.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Either via the SigningHub API or manually by selecting all documents and downloading them directly.
• Data export formats: Other
• Other data export formats:
  • PDF
  • PDF/A
  • Word 2013+ if used
  • XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • RTF, DOC, DOCX, DOT, DOTX, DOTM, DOCM, ODT, OTT, TXT
  • XLS, XLSX, CSV, TSV, XLSM, XLSB, XLTX, XLTM
  • PPT, PPTX, POT, PPS, POTX, PPSX, PPTM, PPSM, POTM, ODP
  • PSD, VSD, VSDX, VSS, VDW, VDX, VSSX, VSTX, VSDM, VSSM
  • JPG, JPEG, PNG, GIF, TIF, TIFF, ICO, BMP, EMF
  • HTML, XHTML, MHTML, XML, OOXML, DWG and DXF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Various strong user authentication options are available.; For high trust requirements SigningHub can be delivered on-site; or via other service providers that offer PSDN connectivity
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Various strong user authentication options are available.; For high trust requirements SigningHub can be delivered on-site; or via other service providers that offer PSDN connectivity

Availability and resilience

• Guaranteed availability: SigningHub is designed to offer 99.95% availability. ; Planned maintenance occurs out of office hours and 5 days warning is provided of such activity. ; Users are able to present their reasons for why a refund should be given in any circumstances.
• Approach to resilience: Microsoft Azure is used to provide the highest levels of application availability. SigningHub runs in high availibilty mode to ensure maximum uptime. More information is available on request.
• Outage reporting: SigningHub is well proven to offer a robust and resilient platform. Ascertia’s SigningHub cloud service runs on an Azure instance in Northern Europe and has been running continuously with no unplanned downtime for several years of operation, and by many thousands of users. Other Ascertia partners around the world have similar experiences.; ; Similarly, the underlying ADSS Server has a long history of running 24/7 without intervention. High availability services can be ensured by using two production servers running SigningHub with a back-end database cluster offering resilient information services to deliver a service of 99.5% or better.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: For certain authentication services users have to provide an email address to SigningHub before initiating the login process. These authentication services include:; • Entrust IdentityGuard; • AET Consent ID; • Verisec, Freja; SigningHub Cloud service also allows certain authentication services including social accounts where the user initiates login directly with these authentication methods and is then redirected to our cloud service. Once authenticated, SigningHub will get the authenticated user's email address. These authentication services include:; • Salesforce; • UBISecure; • Google; • LinkedIn; • MSOffice 365; • Azure AD; • Active Directory; • ADFS; • SAMLv2 SSO; And many more.
• Access restrictions in management interfaces and support channels: Only authorised staff are allowed access to SigningHub's Admin Screens. Role based access controls are used to restrict staff rights.; Strong mutual TLS security is used to authenticate operators and prevent unauthorised access.
• Access restriction testing frequency: At least once a year
• Management access authentication: Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At a high-level we follow the ISO/IEC 27001 security management principles. We have defined a Information Security Policy and then lower-level policies like access control policy, antivirus policy, network connection policy, password policy etc.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The SigningHub Cloud service is under strict configuration and change management controls. These include restricting who can access the system and under which privileges. Any configurations changes are first planned and authorised by the Ascertia CTO and then implemented by the IT Team and verified by the QA Team. All security related changes are made under under dual control i.e. an IT administrator makes the changes and these remain pending until approved by the Security Officer role holder.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Ascertia conducts regular internal and external penetration testing exercises using both in-house and commercial testing tools. During development there is extensive peer reviews and QA testing of each product change. Product patches can be made available within 1 to 5 days depending on severity/complexity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified through internal reviews and testing, external 3rd party security reviews as well as customer testing. Ascertia always handled potential compromise with highest priority by assigning relevant resources for immediate analysis and resolution of the issue. We ensure all affected customers are notified in a simple and clear manner. Our objective is to respond to incidents within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow a formal approach to incident management which involves logging the incident with a unique ID and date/time. The incident is then categorised and prioritised. The response to the incident is then prepared and provided to all affected parties.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: SigningHub’s free trial is a limited-access evaluation of its e-signature platform, allowing users to try features like document uploading, signing, and basic audit tracking without commitment. It helps organisations assess functionality and fit before purchasing a paid plan.
• Link to free trial: https://web.signinghub.com/Register?planId=30

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom
• ISO/IEC 27001 accreditation date: Friday 1 September 2023
• What the ISO/IEC 27001 doesn’t cover: Whole organisation covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ascertia.com. Tell them what format you need. It will help if you say what assistive technology you use.