METAFOUR UK LIMITED

NetCourier Enterprise

NetCourier Enterprise is a Cloud delivered software solution, which is build as a user friendly Tracking and Order Management system.

Parcels and items can be managed worldwide, from the Client Booking Portal, through to the back office system, and then to invoicing, cost management and graphical and environmental reporting.

Features

• Client Booking Portal
• Client Tracking Portal
• Back office Management System
• Driver Allocation Screen
• Route Optimisation Screen
• 3PL Integration eg DHL, FedEx, UPS etc
• Invoicing Module
• Supplier Invoicing Checking Module
• Report Scheduler
• DataSense BI Graphical Reporting & Environmental reports

Benefits

• Client Bookings enhances client experience, and reduce data entry costs
• Client Tracking enhances client experience, and reduce data entry costs
• Order Movement system - control your business
• Driver Allocation ensures efficient picks and deliveries
• Route Optimisation reduces carbon footprint and help the environment
• 3PL Integration eg DHL saves double labour costs inaccuracies
• Invoicing Module ensures swift cash flow / payments
• Supplier Invoicing Checking reduce time checking invoices
• Report Scheduler automatically sends reports saving time
• DataSense Graphical Reporting spot patterns in business

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amir.ibrahim@metafour.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

955872590950402

Contact

Amir Ibrahim
07956343777
amir.ibrahim@metafour.com

About your service

• Service categories:

  Applications

  Supply chain management

  • Logistics and transportation management
  • Supply chain planning
  • Warehousing and inventory management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: NetCourier solutions are software only, and we not supply any hardware eg PCs, Printers, scanners etc
• System requirements:
  • Reliable Internet Connection
  • Latest version of Chrome or FireFox

User support

• Email or online ticketing support: Yes
• Support response times: We respond to 90% of urgent calls within 60 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SERVICES PROVIDED; ; Metafour support services cover telephone calls, email advice, and on-line remote access to; resolve problems. Support includes the following:; i. Availability of appropriately skilled and trained help-desk staff at agreed hours; ii. Availability of technical specialists to resolve issues beyond the scope of help-desk; staff; iii. Availability of senior staff to address complex issues; iv. Regular automated checks that applications hosted by Metafour are functioning; correctly; v. Re-starting application, databases and hosting services following hardware or; operating system crash; vi. Investigation into the cause of application crashes and action to avoid the problem; recurring; vii. Working with third parties (suppliers, clients, credit card companies) to resolve; problems with links; ; 3. METHODS OF CONTACT; ; You can access this at https://metafour.mojohelpdesk.com. All support requests should in the first instance be logged on this portal or call our helpdesk; ; 4. HOURS OF OPERATION; Assistance will be available as follows:; ● Support hours: Available from 9am to 5.30pm Monday to Friday excluding UK bank holidays; Upgrade to 24/7/365 emergency support available (See price list)
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Users are provided with a 'user pack' which consists of the following:; ; 1) Confirmation of project scope.; 2) Confirmation of project success and criterial for success.; 3) Agree project plan.; 4) Agree training schedule. ; 5) Training is based on 'train the trainer'.; 6) Client project team will require a project lead, project sponsor and data entry recourse; 7) Training can be at Metafour's office, at the client site or online.; 8) Both teams would agree the training schedule and location of each session; 9) Once data entry is competed, a period parallel testing is undertaken#; 10) Go live ! We would be onsite for go live.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: By using existing Export programs. The programs for exporting data in CSV format include the following:; ; 1) Clients 2) Suppliers 3) Sales pricing 4) Cost prices 5) Routes and legs 6) Services 7) List of required carriers
• End-of-contract process: Our standard contract contains a termination / notice period which either party can trigger. ; ; Our SaaS fees are paid monthly. If a termination notice is issued, we would up to and including the last day of the termination notice, invoice the client for SaaS fees pro rata.; ; No addition termination fees are charged by us, except if the client requires data in unsupported format/s.; ; At any point before or after the termination period, our clients are free to export their data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: On boarding largely involves uploading of required data by the client including the following:; ; 1) Clients; 2) Suppliers; 3) Sales pricing; 4) Cost prices; 5) Routes and legs; 6) Services; 7) List of required carriers - eg DHL; ; All the above processes, while they can be entered via the user interface, may be uploaded via a predefined Import program. Every Import program contains a definition of the user of the fields required, format and length of each field and which fields are compulsory or optional.; ; For offboarding, all Import programs can also export data in CSV for importing into third party systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The NetCourier Portal is designed to work on mobile devices, however anything smaller then a tablet would not be practical.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: NetCourier Enterprise is supplied with a friendly Portal and Back office user interface for users.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: We use Google Chrome Lighthouse to test user interface.
• API: Yes
• What users can and can't do using the API: The NetCourier Booking API will allow a Client to book a shipment from a third party system. The service accepts a single job request in JSON format, the response will also be in JSON format and it will contain either a detailed error message (issue with shipment or the API itself) or if the shipment has been made successfully the response will contain a shipping Label and details regarding tracking numbers etc. If you have any ‘Carrier Integrations’ we also have the capability to book the shipment into a ‘Carrier system’ i.e DHL or FedEx. Doing this will return your Carrier label and Carrier tracking number.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The following can be customised:; ; 1) Back office user can customise options by client. So Client A can see 'Quotes' - Client B cannot.; 2) Back office user can customise price to the client. Default pricing can be the default for clients, and specific cashed rates can be applied for specific clients.; 3) Metafour can configure your logo and colours to match your brand on the NetCourier Portal; 4) Metafour can configure a default PDF invoice for clients and specific client invoices (eg Client C wants large fonts to aid their vision); 5) Metafour can set up your Carrier integrations with whom you have existing accounts, from our predefined listing. eg DHL and FedEx; 6) Metafour can set up NetCourier 'folders' to match your needs eg folder for 'domestic' and folder for 'international', 'specials' etc; 7) NetCourier workflows can be configured to 'trigger' rules for moving folder; 8) Report Export Scheduler - can be configured by users to send reports; 9) DataSense graphical reports - user configural able; 10) Above list is not extensive

Scaling

• Independence of resources: At the time of initial deployment we perform capacity planning by analysing client's requirements. We have proactive monitoring systems that alerts our help-desk when resources such as disk space or CPU usage reach thresholds before users are negatively affected, allowing our hosting teaming to take proactive actions. We also collect telemetry data for trend analysis and regularly review resource requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: There is an analytics modules which provides usage statistics such as the number of jobs booked by month. There are SLA reports, exception reports etc.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export data in the was as follows:; ; 1) Running set programs eg Client Export, Supplier export etc from the back office; 2) Clients can export their data from pre-set programs eg 'Jobs not PODed'; 3) From the 'Export Scheduler' users can configure which fields are exported, and then schedule these reports to be emailed to specific email addresses; 4) Back office users can create folders with data selection rules and columns and then download data from the folder.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: NetCourier is accessed over the internet over a Public network as standard. ; Additional fees are payable if a private network is required.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee that our Software is of merchantable quality and; fit for the purpose of typical businesses for which it was; designed. You are responsible for checking prior to purchase; that Software packages meet the needs of your specific; business.; ; We will provide Software as a Service and Support in; accordance with our Service Level Agreement current at the; time. If we fail to meet these service levels, we will pay you; compensation of two days’ service charge for each day or part; day that we fail.; Additionally, Metafour guarantee SaaS uptime of 99.75%; excluding pre-planned downtime which is, whenever practical,; scheduled outside normal working hours. The service is; measured as up when Metafour servers are presenting a usable; service even if clients are unable to access the service due to; issues outside Metafour's control, for example Internet; outages. If, averaged over any calendar quarter, Metafour fail to; meet this uptime level, Metafour will refund you two days’; service charge for each day in that quarter in which there is; more than 10 minutes downtime up to a maximum of 100% of; the service charge for that quarter.
• Approach to resilience: We use AWS. As part of AWS there is availability zones. There are three in the UK.; We have distributed NetCourier over all three zones for resilience.
• Outage reporting: We provide email alerts if there is an outage to our clients.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: A superuser can specify which programs can be accessed by each user, down to program level. Also, users can be allowed access to groups of programs eg Accounts, Operations, Transport etc.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO 27001 certified for security (and ISO 22301 Business continuity certified).; ; Specific policy and process information may be available if requested and confidential information will be redacted.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Metafour's configuration and change management processes are aligned with industry best practices (ISO 27001) and integrated with our security governance model.; ; Tracking Components Through Their Lifetime:; All components of our services—including infrastructure, platforms, applications, and supporting configurations—are formally tracked from initial provisioning through decommissioning.; All components are identified; Centralised configuration repository; Lifecycle management; Baseline and drift management; Traceability; ; Change Management:; All changes undergo an impact assessment prior to implementation. This includes evaluating affected systems, data flows, and security controls. Briefly, the steps are:; Change request; Scope and Impact Analysis; Security Risk Review; Approval and Implementation; Logging and Monitoring; Post-Change Verification
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process is risk-based, continuous, and integrated into our operational and change management practices.; ; Threat Assessment: Potential threats are identified and assessed through a combination of automated and manual activities. Identified vulnerabilities are prioritised using industry-standard scoring (e.g. CVSS) combined with contextual risk factors of our environment.; ; Patch Deployment: Patches and mitigations are deployed according to defined service-level agreement. Critical vulnerabilities are typically mitigated within 24-72 hours, high-severity issues within short-term windows, and lower-risk items during scheduled releases.; ; Threat Intelligence: Threat intelligence is sourced from vendor and open-source advisories, CVE databases, security bulletins, and industry threat intelligence feeds.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We continuously observe our infrastructure, applications, and network activity to detect potential security compromises. We use centralised logging, anomaly detection, and automated analysis to identify unusual behaviour, unauthorised access attempts, unexpected configuration changes, and policy violations.; ; When a potential compromise is identified, alerts are promptly triaged and an incident response process is initiated. Actions include containing the threat, isolating affected systems, preserving evidence, investigating root cause, and implementing remediation and preventive measures.; ; Response times depends on incident severity. High-risk incidents are addressed immediately, typically within minutes. Containment and mitigation actions initiated as soon as the incident is confirmed.
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain pre-defined incident response procedures and guidance for common events such as service outages, security alerts and data protection incidents. These processes define roles, escalation paths, communication requirements, and recovery actions to ensure predictable and controlled responses.; ; Users can report incidents through support channels, including a dedicated help-desk and support email. All reported incidents are logged and triaged based on impact and urgency.; ; Incident reports are provided to key stakeholders via formal communication channels. Reports typically include a summary of the incident, impact, root cause, remediation actions, and preventive measures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Friday 11 July 2025
• What the ISO/IEC 27001 doesn’t cover: No exclusions are shown on the certification certificate
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 899a6889-d56d-492e-9828-cdec38a19b54
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amir.ibrahim@metafour.com. Tell them what format you need. It will help if you say what assistive technology you use.