Cyberfort Ltd

Managed 24x7 MXDR Security Operations Centre

Cyberfort's Managed Extended Detection and Response (MXDR) defends organisations from cyber threats 24x7x365. Utilising the right combination of Microsoft Sentinel and Elastic SIEM for you, SOAR enables ingest efficiency, increased ROI and reduces cost . Detecting, responding, and remediating with high speed, accuracy and transparency, giving you peace of mind.

Features

• 24x7x365 monitoring, detection and response to mitigate cyber risk
• Unique multi SIEM (Microsoft and Elastic) with SOAR solution
• Coverage of all log sources, clouds, infrastructure, data and endpoints.
• Dedicated Technical Account Manager as your security expert
• Full SOAR automation and ITSM integration
• ROI Reviews of ingest and efficiency
• Fully integrated and license free EDR solution included.
• Scheduled and ad-hoc Threat hunting detects incidents without alerts
• Custom queries, use cases, dashboards, reporting and automation playbooks
• Threat Modelling to align the service to each customers risks

Benefits

• Unique cost management between multiple vendors saves you cost
• Included EDR agent available at no extra cost saves cost
• Active responses under your governance stop threat actors reducing risk
• Tailoring service to your cyber risk reduces risk and cost
• Dedicated TAM works with you to improve your security posture
• We'll utilise all your existing security investments increasing ROI
• We'll reduce your compliance effort, delivering custom dashboards/reports
• Reduce risk as our experts respond quickly/accurately to events
• We actively support the earning and development of your resources
• No requirement to change your SIEM/tooling for our service

£2,000 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@cyberfortgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

956295796979732

Contact

Cyberfort Bid Team
01635 015600
bidmanagement@cyberfortgroup.com

Planning

• Planning service: Yes
• How the planning service works: To assist clients with planning the implementation of the serivce. Cyberfort deliver an onboarding plan with transaparent costs, milestones and resources required. We simplify the Cyberfort managed service deployment, we have developed a highly automated and programmatic approach to ensure rapid delivery, and a consistent and error-free method of onboarding customers.; Our managed service is deployed with dedicated engineering and analyst support delivering the following advantages for Accomplish. ; • A reduction in the time required to onboard new clients, leading to cost savings. ; • A reduction in costs and time investment from our clients to work with us on deployment. ; • A flexible approach to deployment, adopting your regulatory and governance requirements and enforcing them through controls such as RBAC. This ensures the highest levels of security and lowest levels of access to our analysts. ; • A structured approach to complex, multi-phased on-boarding, ensuring critical assets are delivered according to your risk profile and business needs.; The implementation of the service flows from Design to Deployment and then into an Operational phase
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cyberfort Managed XDR Security Operations Centre Service
  • Elastic SIEM
  • Microsoft Senitnel/XDR
  • Elastic Defender

Training

• Training service provided: Yes
• How the training service works: Your technical account manager will engage as part of the onboarding project, providing advice, guidance and familiarisation and continue to support throughout the life of the service to maximise ROI and speed of usability.
• Training is tied to specific services: Yes
• Services the training service works with: Cyberfort MXDR Security Operations Centre

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cyberfort provides a full turn-key migration service for legacy SIEM solutions from on-premise or hosted environments, additionally we migrate dedicated Microsoft XDR or Elastic SIEM environments to our hybrid model running on AWS and Azure.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assist buyers in ensuring the quality of their security monitoring through a meticulous approach that encompasses multiple evidence of security availability and performance. We build transparent KPI’s with each client and monitor and report on these regularly throughout the lifecycle of the cloud MXDR service.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring and Response
  • Continuous Breach Assessment
  • Penetration Testing & IT Health Check
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • CompTIA Sec +
  • CompTIA Net +
  • CompTIA CySA +
  • IASME CE Assessor
  • IASME CE+ Assessor
  • Offensive Security Certified Professional (OSCP)
  • Certified Cyber Investigator (CCI)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Cyberfort MXDR Security Operations Centre provides 24x7x365 engineering and analytics covering both Elastic SIEM and Microsoft Sentinel. We continuously monitor, detect, analyse and respond to security incidents as part of the service.

Service scope

• Service constraints: No on premise SIEM option

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Cyberfort’s will triage all requests within 30 minutes and respond according to the incident priority
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Support levels: We only have one level of support 24x7x365 with full technical account management, analysis and engineering; ; Please refer to our Service Definition, for more details on our service management and commitments.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Current certification accredited: 15/04/2024-17/04/2024
• What the ISO/IEC 27001 doesn’t cover: Cyberfort was first registered to ISO27001 in August 2019. At our recertification audit in 2023, there were no nonconformities or observations. 2024 Continual assessment visit resulted in no nonconformities or observations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: 2 Sec Consulting
• PCI DSS accreditation date: Current certification accredited on: 09/10/2023
• What the PCI DSS doesn’t cover: Requirement 3 Requirement 4 Appendix A1 Appendix A2
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit
  • NCSC IT Health - CHECK Service Provider
  • NCSC Assured Cybersecurity Consultancy - Risk Assessment/Management, Audit & Review
  • CREST Cyber Incident Response, Vulnerability Assessment & Penetration Testing

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Cyberfort support and act on fighting climate change through our Environmental Management System (EMS) which meets the requirements of our ISO:14001 certification. We have initiated programs designed to increase the energy efficiency of our operations, reduce waste, and protect the environment in communities where we work. Our environmental goals and achievements are published in our Carbon Reduction Plan (CRP), which is aligned to the requirements of CCS PPN 06/21. ; Our social value strategy addresses MAC 4.1 & 4.2 with the following commitments: ; Effective stewardship of the environment; We are committed to become a net-zero and environmentally conscious company by conserving energy, minimising consumption, reducing, and preferring low pollution materials, maximising environmental efficiency, whilst ensuring waste is managed and controlled. ; We support our environmental targets with the following initiatives: ; • Continue to reduce our carbon emissions, including 100% renewable energy, power saving modes, light replacement programmes, hybrid/remote working and cycle to work incentives. ; • Reduce water consumption, including water filter systems off the mains instead of using water providers, consider Water Butts around site as an alternative for gardening, and detection of increased water consumption to identify any leaks in facilities. ; • Adopt strategies to promote, reuse, recycle, recover energy and disposal of waste sent to landfill, including initiatives to reduce our plastic waste and targets for recycling of waste. ; • Deliver initiatives to support our environments, ensuring that we are protecting and encouraging native plants and wildlife. We’ve already introduced a small flock of sheep to our Ash site to help make our site more environmentally friendly, and at our Newbury site we limit operations to specific times to ensure protection of nightjars which is a protected wildlife species. ; • Consider who we purchase goods and services from ensuring providers are targeting net-zero initiatives and offer sustainable product and services.

  Covid-19 recovery

  Cyberfort support and act on Covid-19 recovery by encompassing initiatives that force for positive change. We have aligned the activities of our business by considering sustainability through the decisions we make as a business, including the way we operate, employ staff, engage with communities, and procure products and services, allowing us to cultivate a more sustainable, resilient, and inclusive society.; Our social value strategy addresses MAC 1.1, 1.3, 1.4 & 1.5 with the following commitments: ; Help local communities to manage and recover from the impact of COVID-19; We support Covid-19 recovery with the following initiatives: ; • Throughout the pandemic and to date we’ve maintained a recruitment drive, often offering positions to individuals affected by the impacts of Covid-19 in the industry.; • We upskill people new to Cyber via supporting Apprenticeship schemes.; • We remove any barriers for disadvantaged groups by adjusting our recruitment and selection processes and excluding bias.; • We promote health and wellbeing in the workplace, ensuring all our people have healthy lifestyles, thrive, and that they feel supported with the tools they need from us to be at their best. Including Mental Health First Aiders, confidential, and free-of-charge, support and benefits to all, including counselling and Private Medical Insurance.; • Since the pandemic we recruit fully remote or hybrid working roles, which allows us to tap into wider talent pools and therefore ensure we are accessing the best candidates without any locational barriers. ; • We are committed to working with small, diverse, high-quality business to procure goods and services, structuring our supply chain selection process in a way that ensures fairness and encourages participation by new and growing businesses.

  Tackling economic inequality

  Cyberfort support and act on tackle economic inequality, through supporting new businesses, new employment opportunities and development of new skills. ; Our social value strategy addresses MAC 2.2 & 2.3 with the following commitments: ; Create new businesses, new jobs and new skills; We are committed to ensuring that everyone is given the opportunity to develop in accordance with their ability, ambition and opportunities available, providing recruitment, training, development and progression opportunities to encourage everyone to reach their fullest potential.; We support tackling economic inequality with the following initiatives: ; • Attract, recruit, develop and retain the very best people at all levels.; • Upskill people new to Cyber via supporting Apprenticeship schemes.; • Actively support educational attainment across our workforce, including training to address skills gaps resulting in recognised qualifications.; • Support young people in the development of their passion for technology, introducing them to cybersecurity, and providing initiatives that support schools and colleges. ; Our social value strategy addresses MAC 3.1, 3.4 & 3.5 with the following commitments: ; Increase supply chain resilience and capacity; We are committed to work fairly and responsibly with our supply chain and ensure that we manage and identify cyber security risks. ; We support tackling economic inequality with the following initiatives: ; • Collaborating throughout the supply chain to adopt a fair and responsible approach to working with suppliers and partners.; • Supply chain selection process identifies opportunities to sub-contract with a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, and VCSEs.; • We have measures within supply chain selection process to mitigate and manage cyber security risks within our supply chain, e.g. including NCSC cyber risk regime and Cyber Essentials/Plus certifications.

  Equal opportunity

  Cyberfort support and act on equal opportunities, fostering an inclusive culture that values people as individuals with diverse opinions, cultures, lifestyles and circumstances. All employees are covered by our Equality, Diversity & Inclusion Policy, which applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. ; Our social value strategy addresses MAC 5.1 & 5.2 with the following commitments: ; Reduce the disability employment gap; We support the disability employment gap with the following initiatives: ; • We are signatories of the Armed Forces Covenant.; • We are a Disability Confident Employer and founding members of Neurodiversity in Business. ; • Our recruitment practices ensure we are disarming any barriers people with disabilities may face in the hiring process.; • Developing and supporting people with disabilities in gaining the skills they need to succeed.; Our social value strategy addresses MAC 6.1, 6.2 & 6.3 with the following commitments: ; Tackle workforce inequality; We support the tackling workforce inequality with the following initiatives: ; • Take reasonable and appropriate steps to encourage job applications from as diverse a range of people as possible and recruiting people with an impairment or disability.; • Decisions made relating to a person's promotion or career development must be free from discrimination.; • We provide training, development and progression opportunities to all staff supporting career aspirations. ; • Our Employee Resource Groups include Women’s Network, Inclusion Committee and Neurodivergent Community Group, providing forums for people who have a passion for, or a connection with, a particular aspect of equality, diversity and inclusion.; • Whilst not required under the Modern Slavery Act 2015 to have a policy, we have a zero–tolerance approach and have implemented a modern slavery policy.

  Wellbeing

  Cyberfort support and act on health and wellbeing through our Occupational Health and Safety (OH&S) policy in alignment with our ISO:45001 certification. We actively work on initiatives to promote health and wellbeing in the workplace, ensuring all our people have healthy lifestyles, thrive, and that they feel supported with the tools they need from us to be at their best. ; Our social value strategy addresses MAC 7.1 & 7.2 with the following commitments: ; Ensuring positive physical and mental health in the workforce, ensuring our people have healthy lifestyles.; We support our workforce with the following initiatives: ; • Mental Health First Aiders – We have 9 fully trained Mental Health First Aiders within our workforce. ; • Wellbeing Benefits – we provide confidential, and free-of-charge, support and benefits to all, including confidential counselling and support service available 24/7, 365 days a year and Private Medical Insurance with extra to cover employees for Mental Health support.; • Our Wellbeing Hub (on the Cyberfort SharePoint) provides various resources, self-help tools and guides to help individuals stay well and includes any previous recordings from workshops that have been run. ; Our future goals include: ; • Certified to ISO:45003 standard in 2024, which focuses on the “mental health” and “wellbeing” aspects of health and safety.; • Strengthening our commitments through 6 standards of the Mental Health at Work Commitment in 2024, to ensure that we continue to provide the right support as and when needed.

Pricing

• Price: £2,000 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@cyberfortgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.