Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

REVO SM GROUP LTD

ITSM and ESM Support Services

Support of the 4me Service Management Platform including advice, general break fix support, platform bug fixes escalated to the vendor and enhancement requests escalated to the vendor.

Features

  • system implementation
  • training
  • architecture
  • support
  • break fix
  • configuration

Benefits

  • enterprise service management
  • single pain of glass
  • cloud hosted and protected
  • fully maintained software as a service

Pricing

£1,000 to £1,000 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@revo4me.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 5 6 5 0 5 0 6 1 0 3 0 6 1 5

Contact

REVO SM GROUP LTD Simon Martin
Telephone: 01564 330 680
Email: sales@revo4me.com

Planning

Planning service
Yes
How the planning service works
Assessment and Analysis: we assist buyers in assessing their current infrastructure, requirements, and goals. Understanding their business needs is crucial to tailor the implementation plan effectively.

Consultation: we provide consultation on various aspects of cloud hosting and software services, including deployment options, scalability, security, and compliance. This involves explaining the features and benefits of 4me's solutions and how they align with the buyer's objectives.

Customization: Every business is unique, so we help buyers customize the implementation plan to suit their specific requirements. This may involve configuring settings, integrating with existing systems, or developing custom solutions.

Migration Planning: If the buyer is transitioning from on-premises solutions or another platform to 4me, we assist in planning the migration process. This includes data migration, application migration, and ensuring minimal disruption to operations during the transition.

Training and Support: we provide guidance on training resources available for the buyer's team. Additionally, we offer ongoing support to address any issues or questions that may arise during implementation and beyond.

Optimization: Once the implementation is complete, we help buyers optimize their usage of 4me's services to maximize efficiency, and cost-effectiveness. This may involve fine-tuning configurations and recommending improvements.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
4me

Training

Training service provided
Yes
How the training service works
Overall Platform training and advice for admin, implementation and other areas of 4me.
Training is tied to specific services
Yes
Services the training service works with
4me

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We fully support the usage of the 4me platform for our customers

Service scope

Service constraints
Support is available via the 4me platform itself unless that platform is down, support is managed remotely via agents within different locations of the United Kingdom.

User support

Email or online ticketing support
Email or online ticketing
Support response times
08:00 - 17:00 Monday to Friday excluding Bank Holidays
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Support levels
Impact Target – All targets based on support hours
Low
Service Degraded for One User Response Target: within 18 hours
Resolution Target: within 162 hours
Support Hours: Monday to Friday, 08:00 until 17:00 (GMT)
Medium
Service Down for One User Response Target: within 8 hours
Resolution Target: within 90 hours
Support Hours: Monday to Friday, 08:00 until 17:00 (GMT)
High
Service Degraded for Several Users Response Target: within 4 hours
Resolution Target: within 90 hours
Support Hours: Monday to Friday, 08:00 until 17:00 (GMT)
Top
Service Down for Several Users Response Target: within 30 minutes
Resolution Target: within 3 hours
Support hours: 24x7*

*Outside of office hours (08:00 – 17:00 GMT) the 4me support number is: +1-650-681-9641 or email support@4me.com

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
4me

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We are cloud first using renewable source data centres, we run a remote first business reducing our travel and we partner with eForests to plant trees for our customers offsetting our Carbon Footprint.

Pricing

Price
£1,000 to £1,000 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@revo4me.com. Tell them what format you need. It will help if you say what assistive technology you use.