Wanstor Ltd

Network, Infrastructure and End User Monitoring & Management

Proactive Managed IT Services for your Network, Infrastructure and End Users. Wanstor's Managed Services include 24x7x365 Service Desk and Network Operations Centre (NOC) Management, Patch Management, Proactive Health Checks of the infrastructure, Threat & Vulnerability Scanning and Technology Roadmapping services. They are designed to proactively improve your IT estate.

Features

• 24x7 Service Desk and Network Operations Centre
• 1st - 3rd line Support including escalation
• Asset Management and CMDB
• Patch Management for Endpoints, Network and Infrastructure Devices
• Remote and Onsite Support
• Third Party Management
• Proactive Management
• Optimisation and Development
• Threat & Vulnerability Scanning
• Simple and scalable per device per month pricing

Benefits

• Enable internal teams to focus on the bigger picture
• Increase staff productivity with reliable tooling and quick support
• Manage business risk through proactive recommendations
• Optimise cost, security and performance of technology
• Simplify the user experience with a single partner for support

£7.42 to £160.54 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@wanstor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

956820108655441

Contact

Wanstor
02075927860
sales@wanstor.com

Planning

• Planning service: Yes
• How the planning service works: As part if the customer onboarding experience, Wanstor will engage in a current state assessment. This will then give the basis for a future state assessment, with deliverables identified between stages.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: End user level training for the use of end user applications and services across the M365 application stack
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure
  • M365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Dependant on current and future states, a migration plan will be created in order that we identify, for example, key applications, compliance issues , adherence to GDPR regulations, cyber security regulations and archiving requirements. There are a number of best of breed tools available to Wanstor that create a seamless transition between cloud service
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Part of the Wanstor experience is that we agree milestones, scope and, required end state prior to project initiation. Services will never be put into production unless fully tested and signed off by the customer

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • IASME governance assessor
  • Cyber Essentials Plus consultant
  • Cyber Essentials Plus assessor
  • CompTIA Pentest +
  • Comptia Security +
  • CompTIA CyberSecurity Analyst+

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: -Office 365; -Veaam; -VMware

Service scope

• Service constraints: None at this time

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Incident response SLA is standard 24/7/365; ; Service request - Mon-Fri 9am - 5.30pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Wanstor works with a variety of customers. The testing and web chat services we provide includes: ; ; Adjustable time settings; All functionality is available via keyboard; Users can easily see and hear content, and understand what is in the foreground vs background; Users can pause, stop or hide content manually; Page flashes are less than 3 times per second to prevent seizures; Web and chat pages are easily navigable in a logical and intuitive manner; Headings are easily readable; Input modalities - For different types of users we can provide pointer gestures, label in names, motion actuation and a variety of concurrent input mechanisms; All chat and web pages appear and operate in predictable ways and give clear indication of where information needs to be submitted
• Support levels: Support is delivered on a per device per month basis, enabling the service to scale up or down as needed. Managed Services contain a mix of Service Desk & NOC support and monitoring, continuous device management and patching, and proactive technical health checks against Wanstor's Best Practice framework. ; ; Maintain: Maintain core technology availability and identify and remediate issues as soon as possible to minimise impact of technology failures. ; ; Manage: Proactive management of technology estate with focus on predicting and preventing issues. ; ; Optimise: Enhanced management with a focus on optimising the performance, cost and security of the IT estate in line with business objectives.; ; Outsource: Complete end-to-end management of technology including dedicated team and long-term planning.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 13/11/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • IASME Governance
  • ISO27001
  • Cyber Essentials Plus

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  Improve workplace conditions that support remote working, and sustainable travel solutions

  Covid-19 recovery

  Improve workplace conditions that support remote working, and sustainable travel solutions

Pricing

• Price: £7.42 to £160.54 a device a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@wanstor.com. Tell them what format you need. It will help if you say what assistive technology you use.