THRIVE LEARNING LIMITED

Thrive Off The Shelf Learning Content - Hospitality Sector Suite

Thrive Hospitality Sector Suite is an off-the-shelf learning content library for hospitality organisations. It provides role-relevant learning modules, pathways and campaign assets to support service excellence, food safety, teamwork, leadership and customer-focused behaviours across front-of-house, back-of-house and operational teams.

Features

• Off-the-shelf hospitality learning content tailored to frontline service environments
• Content covering service excellence, food safety, teamwork and leadership
• Prebuilt learning pathways aligned to hospitality roles and behaviours
• Campaign-ready content supporting service, safety and wellbeing initiatives
• Multimedia formats including SCORM, video, animation, audio and quizzes
• Mobile-friendly content designed for learning in the flow-of-work
• Regularly updated content reflecting hospitality trends and operational needs
• Content mapping service aligned to organisational hospitality objectives
• Content request process informing future hospitality content roadmap
• Delivered through Thrive platform or third-party learning systems

Benefits

• Improve service standards through consistent, role-relevant hospitality training
• Reduce training preparation time using ready-made hospitality learning content
• Launch new training quickly using prebuilt hospitality learning pathways
• Support frontline learning on the move with mobile-friendly content
• Reinforce consistent behaviours across front-of-house and back-of-house teams
• Improve onboarding speed for new hospitality starters
• Engage teams using short, practical, people-focused learning formats
• Support food safety and compliance through regularly updated content
• Simplify campaign delivery for service, safety and wellbeing initiatives
• Scale learning across sites without bespoke content development

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lyndsay.dare@thrivelearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

957401283332505

Contact

THRIVE Learning
07908 854 353
lyndsay.dare@thrivelearning.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Thrive Hospitality sector suite content is provided as off-the-shelf learning modules and is not created on a bespoke, per-organisation basis. Content topics, formats and learning outcomes are predefined, although modules can be curated and mapped to programmes. New content and updates are released periodically rather than on request. Accessibility features vary by content format (for example, video or SCORM). The content requires a compatible learning platform, such as Thrive, to deliver, assign and track learner progress.
• System requirements:
  • Learning platform capable of hosting and launching SCORM-compliant learning modules
  • Modern web browser supporting HTML5, audio and video playback
  • Stable internet connection for streaming and interactive content access
  • User devices supporting standard multimedia formats and screen resolutions
  • Mobile-compatible platform for responsive or mobile-friendly content delivery
  • Platform user accounts for assigning and tracking learning activity
  • Secure network access allowing content hosting and learner access
  • PDF viewer or equivalent for document-based learning resources
  • Audio output capability for video, podcast and narration-based content
  • Updated operating systems supported by mainstream browser vendors

User support

• Email or online ticketing support: Yes
• Support response times: 24 X 5 support; First Response times are available in our SLA ; Urgent: 30 min, High: 1 hour, Normal: 4 hours, Low: 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Accessibility is considered as part of Thrive’s broader quality and usability testing approach for the Thrive support bot. Testing focuses on ensuring the chat can be used with common assistive technologies and follows recognised accessibility best practice.; ; This includes checks for keyboard-only navigation, screen reader compatibility, clear labelling of interactive elements and appropriate handling of focus and dynamic content. Accessibility behaviour is also supported by regular updates and improvements from the underlying chat technology, which is designed and tested with inclusive use in mind.; ; In addition, Thrive monitors user feedback and support interactions to identify and address any accessibility-related issues. Insights from customers help inform ongoing improvements and configuration choices, ensuring the support bot continues to provide an accessible and usable experience for a wide range of users.
• Onsite support: Yes, at extra cost
• Support levels: Thrive provides a single standard support level for all customers, with optional add-on services available.; ; Standard support is included within the subscription and provides 24/5 access to Thrive’s technical support team via ticketing, email and phone. Support requests are prioritised and handled in line with defined service level targets. This covers availability, technical incidents, configuration queries and general usage support.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Thrive supports organisations to start using Thrive Content through a structured, low-effort onboarding approach designed to accelerate time to value.; ; At the start of the service, organisations are guided through how to access, organise and deploy the off-the-shelf learning modules within their learning platform. Thrive provides online enablement sessions for administrators and learning managers, covering content discovery, pathway creation and effective use of the content within programmes or campaigns.; ; Comprehensive user documentation and enablement guides are available online, explaining how to browse the library, assign content, build pathways and track engagement. These resources are designed to be clear, practical and accessible, supporting self-service use.; ; A content mapping service is included, where Thrive works with the organisation to map relevant content to learning objectives, initiatives or priority topics. This helps users quickly identify the most appropriate modules without needing to review the entire library.; ; Onsite training is not typically required but can be provided as part of a separately scoped professional services engagement if needed. This blended approach ensures organisations can start using our content quickly and confidently.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, organisations can extract any usage and engagement data associated with Thrive Content through the learning platform hosting the content.; ; Authorised administrators can export standard reporting data, such as learner activity, completions and progress, using the platform’s built-in reporting and export tools. Data is typically provided in common formats, such as CSV, to support archiving or migration.; ; As Thrive Content is provided as off-the-shelf learning modules, the content itself remains the intellectual property of Thrive and is not exported. Organisations retain access to their reporting data for a defined period following contract end to allow exports to be completed.; ; Where required, Thrive can support clarification on available data exports as part of the offboarding process.
• End-of-contract process: At the end of the contract, access to Thrive Content ends on the agreed contract expiry date. Organisations retain access to the content and associated services until that point, allowing time to complete learning activity and export relevant usage data through their learning platform.; ; The contract price includes access to the off-the-shelf content library for the agreed term, regular content updates released during the contract period, and access to standard enablement resources and documentation. The included content mapping service is also provided to support effective use of the library during the contract.; ; Reporting and usage data can be exported by authorised administrators using the learning platform’s standard reporting tools. The content itself remains the intellectual property of Thrive and is not transferred or retained after contract end.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Off-the-shelf Thrive content can be accessed on both desktop and mobile devices through a compatible learning platform. On desktop, users benefit from larger screens for viewing longer modules, documents and interactive content. On mobile, content is optimised for smaller screens, supporting flexible, on-the-go learning. Some formats, such as longer SCORM modules or document-based resources, may be better suited to desktop use, while videos, animations and short learning resources are well suited to mobile access.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: No

Scaling

• Independence of resources: When our content is delivered through the Thrive Learning platform, content is hosted on scalable, cloud-based infrastructure that automatically manages demand. Usage by one organisation does not impact performance or availability for others.; ; When our content is delivered via a third-party learning platform, independence of resources is managed by that platform’s hosting and infrastructure model. In both scenarios, the off-the-shelf content itself is not affected by other organisations’ usage, ensuring consistent access for learners.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics for Thrive Content are provided through the learning platform hosting the content. These metrics include learner enrolment, content access, progress, completions and time spent on modules. Administrators and managers can view reports at individual, team or organisational level to understand engagement and completion status. Metrics support monitoring of uptake and compliance but are not embedded within the content itself; they rely on the reporting capabilities of the delivery platform.
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data related to Thrive Content through the learning platform hosting the content. Authorised administrators can generate and download reports covering learner enrolment, activity, completions and progress using standard reporting tools. Data is typically exported in common formats, such as CSV, to support analysis or archiving. As Thrive Content is provided as off-the-shelf learning modules, only usage and reporting data is exported; the content itself is not transferable.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • No data import required for off-the-shelf learning content
  • CSV files supported by hosting learning platform for user data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability for Thrive Content depends on how the content is delivered.; ; When content is delivered through the Thrive Learning platform, it is covered by Thrive’s platform Service Level Agreement. Thrive guarantees 99.99% monthly availability for the production platform, excluding planned maintenance. Availability is measured on a calendar-month basis. If the guaranteed availability level is not met, service credits are applied in line with the SLA, provided as additional service time rather than financial refunds.; ; When content is delivered via a third-party learning platform, availability is governed by that platform provider’s infrastructure and service level agreements. Thrive does not provide a separate availability guarantee for content hosted outside the Thrive platform.; ; In all cases, the learning content itself is off-the-shelf and does not introduce additional availability risk beyond the hosting platform. Planned maintenance is communicated in advance where applicable, and updates to content do not typically cause service interruption.
• Approach to resilience: The resilience of Thrive content depends on how the content is delivered.; ; When content is delivered through the Thrive platform, it benefits from Thrive’s resilient, cloud-native infrastructure hosted on Amazon Web Services (AWS). The platform is deployed across multiple availability zones within the AWS London region, providing redundancy and removing single points of failure. Infrastructure is continuously monitored, with automated scaling and recovery mechanisms to maintain availability during demand spikes or component failures. Data is backed up and replicated in line with Thrive’s resilience and disaster recovery controls.; ; When content is delivered via a third-party learning platform, resilience is provided by that platform’s hosting architecture and datacentre design. In these cases, Thrive supplies the off-the-shelf learning modules, while the customer’s chosen platform provider is responsible for infrastructure resilience, availability and recovery arrangements.; ; In both delivery models, the learning content itself is static, off-the-shelf material and does not rely on shared compute resources between organisations. This ensures consistent access and reduces the risk of disruption caused by other users’ activity.
• Outage reporting: When Thrive Content is delivered through the Thrive Learning platform, service availability and outages are communicated via a public system status dashboard. Organisations can subscribe to email alerts from the dashboard to receive updates on incidents, progress and resolution.; ; Thrive does not provide a dedicated outage reporting API. Incident information is shared through the status dashboard and, where appropriate, supported by direct communication from the support team.; ; When content is delivered via a third-party learning platform, outage reporting, dashboards, APIs and alerts are provided by that platform’s vendor, in line with their own service arrangements.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access to management interfaces for Thrive Content is restricted through the learning platform hosting the content. Administrative features are available only to authorised users, based on role-based permissions defined by the organisation. This ensures users can only access functions relevant to their responsibilities.; ; Access to support channels is similarly controlled. Requests must be raised by authorised contacts, and identity is verified before account-specific information is shared. These controls help prevent unauthorised access and ensure secure management of the service.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Management access to Thrive Content is authenticated through the learning platform hosting the content. Administrators and managers authenticate using secure login credentials, with role-based permissions controlling access to management functions. Where supported by the hosting platform, single sign-on (SSO) can be used to authenticate management access. Only authorised users assigned appropriate roles by the organisation can access administrative and reporting features.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type I; Cyber Essentials
• Information security policies and processes: Thrive follows a structured information security management framework aligned to recognised industry standards and best practice. Thrive is ISO/IEC 27001 certified, SOC 2 Type I certified, and Cyber Essentials certified, demonstrating a robust approach to managing information security across people, processes and technology.; ; Information security policies cover areas including access control, data protection, incident management, risk and vulnerability management, change management and supplier security. Policies are formally documented, approved by senior leadership and reviewed regularly to ensure they remain effective and up to date.; ; Security governance is clearly defined, with accountability held at senior management level and day-to-day responsibility assigned to dedicated security and engineering leads. Compliance is enforced through technical controls, role-based access, secure development practices and mandatory staff training.; ; Thrive operates continuous monitoring, regular internal reviews and independent security testing to validate controls and identify areas for improvement. Security incidents are managed through a formal incident response process, including escalation, investigation and remediation.; ; All staff receive security and data protection training during onboarding and through ongoing awareness programmes, supporting consistent adherence to security policies across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: For Thrive content, configuration and change management focus on controlled content lifecycle management. Content components are tracked from creation through review, release, update and retirement using documented versioning and release processes. Updates are planned, reviewed and tested before release to ensure quality and consistency.; ; Potential security impact is assessed as part of the change process, including review of content sources, hosting method and delivery mechanism. As off-the-shelf content does not execute independent code or process personal data directly, security risk is limited and primarily managed through the hosting learning platform’s controls.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: For Thrive Content, vulnerability management focuses on the environments used to store and deliver content. Potential threats are assessed through internal reviews, supplier assurance and monitoring of hosting platforms.; ; Threat intelligence is informed by trusted industry sources, security advisories and platform vendors. As the content is off-the-shelf and static, it does not introduce executable vulnerabilities.; ; Where content is delivered through the Thrive platform, security patches are deployed in line with Thrive’s vulnerability management processes. When delivered via a third-party learning platform, patching is managed by that provider under their own security controls.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: For Thrive content, protective monitoring focuses on the platforms used to host and deliver content. Potential compromises are identified through platform monitoring, security alerts and review of access activity.; ; If a potential compromise is identified, it is investigated promptly and managed through established incident response processes. Actions may include containment, coordination with the hosting platform provider and communication with affected organisations where appropriate.; ; Response times are prioritised based on severity. When delivered through the Thrive platform, incidents are handled in line with Thrive’s security processes. When delivered via a third-party platform, response follows that provider’s procedures.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: For Thrive Content, incident management follows defined processes for common events, including service availability and security-related issues. Incidents are logged, prioritised and managed using established procedures.; ; Users report incidents through the support channels of the platform hosting the content. When delivered through the Thrive platform, incidents are reported via Thrive’s support portal, email or phone. When delivered through a third-party learning platform, incidents are reported through that provider’s support channels.; ; Incident updates are shared during resolution where appropriate, and summary reports can be provided on request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 25%
• Between £250,000 and £500,000: 27.5%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 32.5%
• Between £2,500,001 and £5,000,000: 35%
• Over £5,000,001: 37.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification Limited
• ISO/IEC 27001 accreditation date: Monday 30 September 2019
• What the ISO/IEC 27001 doesn’t cover: Thrive's ISO/IEC 27001:2022 certification covers information security for processes based from its Nottingham office, specifically in the development, provision, maintenance, support, and protection of hosted digital learning platforms, content and tools, mobile application, customer and company data, and associated infrastructure. Any activities, assets, or processes outside this defined scope—such as those not based in the Nottingham office or unrelated to the listed services—are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bcf87ef1-fd5a-4f09-a715-dea2569ff8fb
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type I

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

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