FSW IT SOLUTIONS LIMITED

BridgeStation (Advanced Bridge Management System)

BridgeStation, a complete cloud-based asset management tool for bridges and structures:
•Inventory: Record structure details, specify elements and routes/obstacles
•Performance:Create inspections Schedules, manage load capacity and log defects
•Reporting: Calculate BCI conditions, design reports and view GIS mapping
•Modelling – Life cycle plans, Asset Valuation and Maintenance Prioritisation

Features

• Cloud based asset management (access from any web enabled device)
• Life Cycle Planning
• Structure Asset Management and Decision Support Tool
• Document Management
• In-built One-Click CIPFA compliant Asset Valuation
• Bridge Condition Indicator - Structure - Stock - Regional
• GIS Mapping
• Pre-defined Standard Reports and Custom Report Builder
• Scheme Prioritisation and Option Evaluation
• Maintenance Management - Short term/Long term work programme

Benefits

• Securely access system from any internet enabled device – mobile/tablets/desktop
• iOS/Android app for onsite inspection data-collection (offline), improves data-quality/ efficiency
• iOS/Android app for Routine Maintenance Tasks management and data collection
• Quickly develop custom reports using report-builder with drag/drop field feature
• One-Click solution for developing CIPFA-Compliant asset valuation reports for WGA
• Develop life cycle plans for individual/group of structure stock
• Use scheme modelling and predictive modelling tools for value engineering
• Develop and consistently manage short-term or long term work programme
• Dashboard and standard-reports for KPI like stock-condition, Inspection-Progress, Outstanding-Maint
• Develop Risk based/Time based inspection schedules

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fswit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

957518858982361

Contact

Jonathan Wheatley
020 3551 9320
info@fswit.co.uk

About your service

• Service categories:

  Applications

  Engineering

  • Collaborative product data management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Its a web-based system so an internet connection is needed to make full use of the system; ; The authorities proxy settings and website filtering policies will allow users access to the system from the authority’s network. Use of VPNs can sometimes cause connectivity issues.; ; A browser is all that is needed, but not all browsers are 100% compatible and display issues may exist. BridgeStation’s system requirements along with supported browsers have been provided in the appendices.; ; It is worth having the following domains and email addresses whitelisted by you IT department, this saves any delays in email deliverability
• System requirements:
  • Browsers: Microsoft Edge, Mozilla Firefox, Safari, Google Chrome, Opera
  • Mobile Devices: Android 5.0 and newer, iOS 10.3 and newer
  • Bandwidth Requirements: minimum bandwidth of around 10 Mbps
  • Screen Resolution: Super VGA (1024x768) +

User support

• Email or online ticketing support: Yes
• Support response times: Urgent - Within 1 working hour; High - Within 1 working hour; Medium - Within 1 working hour; Low - Within 1 working hour; ; The service is available between the hours of 09.00 to 17.00 on business days. responses will be provided on the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Self Service Support is provided via The online support portal is available 24/7, 365 days a year. Here users can raise support tickets, read the user manual in the form of a knowledge base and read service updates on the news page.; ; Advanced technical support and development support are available via the support ticket system and over the phone.; ; Both levels of support are included and are available for the same cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To complete a successful migration FSW IT Solutions will follow a structured change management approach. FSW IT will include clear and consistent communication to the Bridge Managers as we import your existing Bridges and Structures data. A number of migration meetings to review imported data will be required. We will also provide introductory training programmes for different user roles, and the BridgeStation Support Department will be available to the authority during the initial rollout. We will establish a feedback loop to quickly resolve issues and ensure that end-users understand the value and new workflows, maximizing user adoption and ensuring a smooth, effective transition from your current system.; ; Being a hosted, web-based system, a website can easily be created for the authority at a URL such as https://www.bridgestation.co.uk/clientname. From here the major implementation work needed is to migrate the existing data from the existing systems.; ; To complete the migration a website will be published at, for example: www.bridgestation.co.uk/clientname, the existing databases will be analysed in consultation with the authority and a migration exercise completed to populate the website’s new database with as much of the original data as possible.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The BridgeStation Support Department will assist in managing this process and will conduct the following steps:; ; - Consultation (Engineering); - Data Collation and Database Export from BridgeStation; - Transmission via portable HDD or FTP; - Secure Destruction of client data on the BridgeStation Systems; - Resolving Handover Issues; - Final Signoff; ; Upon termination FSW IT Solutions shall, at no further cost to the Authority:; • take all such steps as shall be necessary to agree with the Authority an Exit Plan for the orderly handover of Services to the Authority (or its nominee), such that the Services can be carried on with the minimum of interruption and inconvenience to the Authority and to affect such handover; and; • on receipt of the Authority’s written instructions to do so (but not otherwise), arrange to remove all electronically held information by a mutually agreed date, including the purging of all disk-based information and the reformatting of all disks; and; • work with the Authority to provide the data in a format that is convenient to the Authority, working with the authority’s timelines where we are able.
• End-of-contract process: Upon termination FSW IT Solutions shall, at no further cost to the Authority:; • take all such steps as shall be necessary to agree with the Authority an Exit Plan for the orderly handover of Services to the Authority (or its nominee), such that the Services can be carried on with the minimum of interruption and inconvenience to the Authority and to affect such handover; and; • on receipt of the Authority’s written instructions to do so (but not otherwise), arrange to remove all electronically held information by a mutually agreed date, including the purging of all disk-based information and the reformatting of all disks; and; • work with the Authority to provide the data in a format that is convenient to the Authority, working with the authority’s timelines where we are able.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application is available on the Play store and the App store, this is focused on structural inspections and doesn't have the full asset management features.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Web Portal
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Web Accessibility Evaluation Tools - such as Google Accessibility Developer tools
• API: Yes
• What users can and can't do using the API: The APIs are triggered for the authority by the BridgeStation Support Department in coordination with the authorities IT team.; ; Exact requirements can be discussed between the BridgeStation Help Desk and the authority’s corporate IT department. The integration work will be example of a Low-Code integration.; ; Common integration projects include; connecting to works-ordering systems and providing information for corporate GIS. If the authority wishes to develop additional interfaces the BridgeStation Support Department will work with the authority to implement those.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The system is customised to work with the authority’s local administrative boundaries and authority specific lists during the migration process. This work is conducted by the BridgeStation Support Department.; ; Further input from the authority is also welcomed and all subscribers are encouraged to take part in the development process including becoming project sponsors and trialling prototypes of new modules and features.

Scaling

• Independence of resources: Capacity Monitoring tools have been implemented to help predict increased hardware needs in a timely fashion.; ; FSW IT makes use of performance monitoring software. This enables the BridgeStation Help Desk to monitor metrics (like CPU and memory usage and thread count) and make decisions on how to scale the application's capacity (based on memory utilization and CPU usage). ; ; We can drill down on reports from the dial graphs to see the detailed performance statistics using the granular reports and act on the findings.; ; The software also provides email alerts if any thresholds are exceeded, allowing the Help Desk to respond.

Analytics

• Service usage metrics: Yes
• Metrics types: BridgeStation Help Desk makes use of monitoring tools to confirm system response times. The current uptime and availability status is always available to the user via the BridgeStation Online Support Portal: https://www.bridgestation.co.uk/Support; ; The User Administration module also includes a number of reports on the user base. Including:; • User account details and history (including date created, and created by); • User permission profile report (includes the user’s permission levels); • Security Activity Report (including account expiry, lockout, reset events); • Login Log
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: BridgeStation Web Edition currently has a set of Standard Reports module available to the user to export, along with an ad-hoc report generator called the Reports Builder. These can be accessed by the users in the live environment. They provide exports mostly in Excel (.XLSX) format, though other export types are available.; ; Each module also contains its own dashboard environment with exports and data grids available as well.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to achieve a minimum of 95% service availability for the Hosting Services. If the Hosting Services are unavailable, or You are experiencing issues with the Hosting Services, We shall make technical support available to You in accordance with the SLA.
• Approach to resilience: This is available on request.
• Outage reporting: News and updates on any planned maintenance and outages can be sought out here on the Support Portal’s News page: https://www.bridgestation.co.uk/news. ; Users can click on the Uptime Status link to view the public dashboard, including uptime and response time statistics for the last week. Hourly statistics are also available for the last 24 hours.; If there any issues with the support portal, then email alerts will be sent.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Administration access is restricted via VPN; Administrative access to the management interfaces is also protected by Multi-Factor Authentication.; Administration access is protected by a timeout of 30 minutes.; We operated a principle of least privilege and conduct must operations with standard, non-admin accounts.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: BridgeStation is designed with a security-first approach:; • Safety & Security: We implement comprehensive, industry-standard physical and logical security measures, including access controls, continuous monitoring, and robust backup and disaster recovery protocols to protect against unauthorized access, loss, or corruption.; • Resilience: Backups are geographically separated to improve availability, and stand-by servers are can be brought online.; • Encryption: All data, both in transit (between your device and our servers) and at rest (stored on our servers), is protected using strong, modern encryption (e.g., TLS/SSL and AES-256). This renders your information unreadable to any unauthorized party.
• Information security policies and processes: The main policies are:; Access Control Policy; Data Encryption Policy; Sofware Development Life Cycle Policy; Vulnerability Scanning Policy; Hardware Review Policy; ; The processes followed include:; Leavers and Joiner processes; Disaster Recovery Plans and Tests; ; Change Management and Our coding practice closely follows the Microsoft Security Development Life Cycle (MSDL); ; Hardware that is used to provide the service is promptly decommissioned and replaced according to the asset management policy. Hardware and equipment that has reached the end of its life-cycle or that is no longer supported is scheduled for decommission.; ; Configuration Management is maintained by:; • Automating Deployment and Provisioning: Changes to the code and configuration are automatically built, tested, and deployed. This is to minimize human error and ensures a consistency across all sites.; • A central repository tracks all critical configuration items. ; • All configuration changes follow a defined change control process, including review, approval.; ; To keep our systems resilient and up to date, we utilize a comprehensive vulnerability management and automated patching platform. This allows us to identifying security gaps and remediating them in real-time.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a release management framework. All new features are scoped with clients and users. Each of these undergoes a risk assessment to ensure there isn’t an impact on the systems own stability and performance. We work with bridge engineers to scope these changes. ; ; Developers use automated tools to test the new code. A test environment is always used to check integration testing as well as User Acceptance Testing, using the bridge engineers as project sponsors. We are able to carry out an automated rollback if an issue is detected.; ; After a new release there is a final sanity check.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: To keep our systems resilient and up to date, we utilize a comprehensive vulnerability management and automated patching platform. This allows us to identifying security gaps and remediating them in real-time.; ; The platform allows us to scan at different intervals, and then push updates immediately.; ; Device Scans – Every 12 hours; OWASP Scans – Every night overnight; SSL Scans - Daily; Vulnerability Scanning - Daily
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We employ a proactive, multi-layered protective monitoring strategy designed to provide visibility across our application and infrastructure. We use automated event management tools, so that anomalous behavior is identified quickly. ; ; Logs are stored in a way that they cannot be altered or deleted, even by an administrator, ensuring a reliable trail for forensic investigations.; ; Monitoring for large, unexpected spikes in outbound data transfers.; ; For certain known threats (like a DDoS attack), our monitoring tools can automatically trigger defensive measures, such as IP blacklisting or rate limiting, before a human even logs in.
• Incident management type: Supplier-defined controls
• Incident management approach: FSW IT Solutions will inform their contact at the authority within one working day of any misuse or abuse of the system. The authority primary contact will be emailed by their account manager.; ; Any confirmed breaches will be within scope.; ; If a user is able to detect a vulnerability this can be reported to the BridgeStation Support Department where it will be addressed. To carry this out the authority’s primary contact can alert the supplier via:; ; By email: tickets@bridgestation.co.uk; By Phone: 020 3551 9320 ; ; Please document the findings including what was seen, when this happened and who was affected.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9550f613-0107-4569-9d25-f2dc350e5e57
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fswit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.