INSIGHT CONSULTING SERVICES LIMITED

CompliMind

CompliMind is an AI-powered compliance and regulatory intelligence platform that helps organisations quickly interpret regulations, draft compliant documentation, and review existing materials with traceable evidence. It reduces compliance risk, saves time, and supports confident, audit-ready decision-making across regulated environments.

Features

• Chat: AI support for regulatory searches and summarisation.
• Review Assistant: Reviews policies against HTMs and regulatory standards.
• Regulatory Wiki: Digital repository for regulatory documents.
• Writing Assistant: Creates meeting minutes, proposals, and reports.
• Training Hub: Curates evidence and compliance training.
• Capital Hub: Manages capital programme compliance.
• National Returns Hub: Automates ERIC, PAM, and regulatory submissions.
• PFI Module: Manages high-volume PFI workflows and handback.
• Digital Condition Appraisal: AI assesses asset condition from images.

Benefits

• Multi-device access to a living regulatory database.
• Instant visibility and assurance across estates, facilities, capital, safety teams.
• Central action log with clear accountability and automated reminders.
• Audit-ready policies with full traceability and clear compliance caps.
• Safe by design; no user data used; DTAC, GDPR aligned.
• Efficiency gains: 5+ hours weekly per user, 300+ per trust.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@icsprojects.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

957615271208893

Contact

Richard Collins
0203 870 1522
support@icsprojects.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered via public cloud and may require brief, scheduled maintenance windows, typically outside core business hours, with at least 48 hours’ notice provided. Browser support is limited to the latest versions of Microsoft Edge, Google Chrome and Safari. Standard API rate limits apply to protect platform stability; higher limits can be arranged on request.
• System requirements:
  • Browser-based access via modern web browsers; no installation required.
  • Standard internet connection required; no specialist infrastructure or virtual machines.
  • Desktop, laptop, tablet, and mobile devices.
  • No additional software licences beyond a standard web browser.

User support

• Email or online ticketing support: Yes
• Support response times: One to two business days after initial email.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Automated assistive technology tests using SiteImprove and other tools, in line with WCAG 2.2 AA expectations.
• Onsite support: Yes, at extra cost
• Support levels: We carried out targeted accessibility testing of our web chat component with users who rely on a range of assistive technologies. The purpose of this testing was to confirm that the chat interface is perceivable, operable, understandable, and robust for users with different access needs, in line with WCAG 2.2 AA expectations.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: CompliMind supports users in starting to use the service through a structured onboarding and training approach designed to encourage adoption and confidence from the outset. New customers receive guided onboarding as part of implementation, which includes initial setup support, configuration of organisation-specific templates, and connection to local document repositories such as SharePoint where required.; Training is primarily delivered online, using a combination of live remote training sessions, walkthroughs, and practical demonstrations tailored to different user roles. These sessions focus on everyday use cases, such as regulatory search, document drafting, policy review, and action tracking, helping users quickly see value in their day-to-day work. Training can be delivered to nominated “champions” who then support wider rollout across teams.; CompliMind also provides in-service guidance, including contextual prompts and AI-driven assistance within the platform, allowing users to learn while using the service. Supporting user documentation and guidance materials are made available to help users revisit key features and workflows at their own pace.; Where required, onsite training or workshops can be provided as an optional service. Ongoing support during the adoption phase ensures users are supported as usage grows and workflows mature.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data through a structured offboarding process supported by CompliMind. Data can be exported in commonly used, open formats (such as standard document files and structured data files) to enable reuse outside the service. This includes documents, reports, assurance outputs, and related metadata created or stored within the platform.; ; CompliMind provides guidance on the export process and supports customers during offboarding to ensure data is retrieved securely and completely. Exports are made available for a defined period following contract termination, allowing users sufficient time to validate and download their data. Where required, assisted data extraction can be provided as an optional support service.
• End-of-contract process: At the end of the contract, CompliMind follows a structured and controlled off-boarding process to ensure continuity, data security, and a clear exit for the customer.; Prior to contract expiry, CompliMind will engage with the customer to confirm whether the service will be renewed or exited. If the contract ends, users retain access for a defined off-boarding period to allow data extraction and validation. During this time, customers can export their data, including documents, reports, assurance outputs, and related metadata, in commonly used formats. Guidance is provided to support this process and ensure data is retrieved securely and completely.; ; Once the off-boarding period ends, customer access is disabled and customer data is securely removed from the live service in line with data protection and retention policies.; Included in the contract price are standard off-boarding activities, including access during the notice period, guidance on data export, and standard data extraction functionality.; Additional costs may apply where customers request enhanced exit support beyond the standard process. This can include assisted or bespoke data extraction, complex data transformation, extended access periods, or additional consultancy support to meet specific organisational requirements. Any additional costs are agreed in advance and charged on a time-and-materials basis.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience provides access to core functionality, including AI chat, regulatory searches, document viewing, and action review. On smaller screens, the interface is optimised for readability and touch interaction, with simplified navigation and stacked layouts. Desktop use offers a larger workspace, making it better suited for extended document drafting, detailed policy reviews, dashboards, and multi-panel views. Mobile access is typically used for quick searches, reviewing information, checking actions, and responding to queries, while desktop access supports deeper compliance tasks and sustained work sessions.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The CompliMind service interface is a secure, browser-based web platform accessed through a modern web browser. It provides a central dashboard where users can interact with AI-driven chat, search regulatory guidance, review and draft documents, and manage compliance workflows. The interface organises features into clear modules such as regulatory search, writing and review tools, action logs, and assurance hubs. Navigation is designed to be intuitive, using familiar web layouts and controls. The interface adapts to different devices, supporting both desktop and mobile use, and integrates with existing systems such as SharePoint through configurable connections.
• Accessibility standards: None or don’t know
• Description of accessibility: CompliMind is a browser-based service that can be accessed using standard web browsers and common assistive technologies. Users can navigate the interface using a keyboard, screen readers, and browser or operating-system accessibility features such as text resizing, zoom, and high-contrast modes. Content is delivered primarily through text-based interfaces, supporting users who rely on screen readers or voice-to-text tools. Users can search, read, and interact with content without using a mouse. The service does not provide alternative non-text formats such as audio interaction or built-in accessibility controls beyond those provided by the user’s device or browser.
• Accessibility testing: CompliMind has not yet undertaken formal, documented usability testing specifically with users of assistive technologies such as screen readers, alternative input devices, or switch controls. The service interface is built using standard web technologies and established design patterns intended to align with common browser accessibility capabilities. Accessibility considerations are addressed through compatibility with widely used assistive technologies available within modern operating systems and browsers, including keyboard navigation, screen readers, text scaling, and contrast adjustment.; ; Feedback on usability has been gathered informally during onboarding, training sessions, and ongoing customer engagement with NHS and public-sector users, which has informed iterative improvements to layout, navigation, and clarity. However, this feedback has not been collected through a structured accessibility testing programme involving assistive technology users.; ; CompliMind recognises the importance of accessibility and is open to conducting formal accessibility reviews or user testing in collaboration with customers where required. Formal audits or testing aligned to recognised accessibility standards can be commissioned on request as part of future service development.
• API: Yes
• What users can and can't do using the API: CompliMind provides a configurable, REST-based API that allows organisations to integrate selected platform capabilities into existing systems such as document management systems (e.g. SharePoint), CAFM platforms, and internal workflows. Using the API, users can set up integrations to securely connect CompliMind with approved third-party systems, enabling the exchange of documents, metadata, and compliance-related information. Users can retrieve outputs such as regulatory references, review results, or structured compliance data, and automate specific workflows where agreed.; Changes made through the API are limited to the scope of the enabled integration and must align with organisational permissions, data governance, and security controls. Core platform configuration, user management, access control, and critical compliance logic remain managed within the CompliMind service interface and cannot be modified directly via the API.; The API is not designed for unrestricted access to all platform features, bulk reconfiguration, or direct manipulation of the underlying regulatory knowledge base. API access is enabled and scoped by CompliMind as part of onboarding or integration activities to ensure security, performance, and regulatory integrity.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: CompliMind allows buyers to customise the service to align with their organisational structure, workflows, and assurance requirements, while maintaining a consistent and controlled core platform. Customisation is primarily configuration-based rather than bespoke development, ensuring reliability, security, and regulatory integrity.; Buyers can tailor the service by applying organisation-specific document templates, policies, and local guidance, and by integrating CompliMind with existing systems such as SharePoint or other document management platforms. Workflows can be configured to reflect local processes, including approval routes, action tracking, reporting structures, and role-based access controls. Dashboards, assurance views, and reporting outputs can be adapted to match internal governance arrangements and operational priorities.; Optional modules, such as the Training Hub, Capital Hub, National Returns Hub, or PFI Module, can be enabled based on buyer needs, allowing organisations to extend functionality without affecting core service stability. API-based integrations can also be configured to support specific use cases or data exchanges with third-party systems.; ; Core regulatory content, compliance logic, and AI models are centrally managed and are not customisable at an individual customer level. This ensures consistency, accuracy, and auditability across all users, while still allowing sufficient flexibility for buyers to configure the service around their local operating environment.

Scaling

• Independence of resources: CompliMind is delivered on scalable, cloud-based infrastructure designed to support multiple organisations concurrently without performance degradation. Resources are logically segregated by organisation, and capacity is managed centrally to ensure fair and consistent performance for all users. The platform uses elastic scaling, load balancing, and monitoring to respond to changes in demand and prevent individual users or organisations from impacting others. Performance and availability are continuously monitored, and capacity is adjusted proactively as usage grows. This approach ensures that users experience reliable service levels regardless of demand from other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: CompliMind provides service usage and adoption metrics to help customers monitor value and engagement. Metrics include number of active users, frequency of platform use, volume of searches, documents reviewed or drafted, actions created and completed, and usage by module or team. Where relevant, metrics can also highlight trends over time, supporting visibility of adoption, productivity improvements, and assurance activity. These metrics help organisations understand how the service is being used, identify areas for further adoption or training, and support internal reporting and governance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Complimind Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export their data through standard export functionality within the CompliMind service, allowing documents, reports, assurance outputs, and related metadata to be downloaded in commonly used formats. This enables reuse of data outside the platform without specialist software. Where integrations exist, such as SharePoint or other document management systems, customer data remains accessible directly through those systems. CompliMind provides guidance during the export process to help users identify and retrieve the required data securely. For more complex needs, including bulk or bespoke data extracts, assisted export support can be provided as an optional service, agreed in advance.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Document exports provided in commonly used formats (e.g. PDF, DOCX).
• Data import formats:
  • CSV
  • Other
• Other data import formats: Document uploads supported in commonly used formats (e.g. DOCX, PDF).

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CompliMind is delivered on resilient, cloud-based infrastructure designed to provide high availability for users. The service is engineered to minimise single points of failure through redundant components, monitored uptime, and scalable capacity. While CompliMind does not publish a fixed percentage uptime guarantee, service availability is actively monitored and managed to ensure consistent access during normal operating hours.; Planned maintenance activities are scheduled to minimise disruption and, where possible, are carried out outside of peak usage periods. Customers are informed in advance of any planned maintenance that may affect availability.; In the event of unplanned service disruption, CompliMind investigates and resolves issues as a priority, with clear communication provided to customers regarding status and resolution progress. Root cause analysis and preventative actions are undertaken where appropriate to reduce the likelihood of recurrence.; CompliMind does not currently operate a formal service credit or refund scheme linked to availability SLAs. Any service issues or prolonged outages are handled on a case-by-case basis, with customers able to discuss appropriate remedies or support arrangements directly with the service provider.; This approach provides a pragmatic, transparent availability model suitable for a managed SaaS service while avoiding over-commitment to fixed SLA thresholds.
• Approach to resilience: CompliMind is designed as a resilient, cloud-hosted service using enterprise-grade infrastructure provided by a third-party cloud provider. The service is built to minimise single points of failure through the use of redundant components, load balancing, and monitored system health. Core services are deployed in a way that allows them to continue operating if individual components fail.; The underlying datacentre environment benefits from built-in resilience features provided by the hosting provider, including physically secure facilities, resilient power and cooling, and robust network connectivity. Data is stored on resilient storage systems designed to protect against hardware failure, and regular backups are performed to support recovery in the event of an incident.; Service performance and availability are continuously monitored, with alerts in place to detect and respond to issues quickly. Where faults occur, recovery actions are prioritised to restore normal service operation as soon as possible. Planned maintenance is managed carefully to reduce disruption to users.; Detailed information about the underlying datacentre architecture, redundancy measures, and disaster recovery capabilities is available on request. This approach ensures a balance between transparency and security while providing customers with confidence in the resilience of the service.
• Outage reporting: CompliMind reports service outages and service-impacting incidents through direct communication with customers. Where an outage occurs, affected customers are notified via email alerts, providing information on the nature of the issue, current status, and expected resolution times where known.; There is currently no public status dashboard or automated outage reporting API. Instead, outage communication is managed centrally to ensure accuracy, clarity, and appropriate targeting of information to impacted users only. This approach avoids unnecessary alerts to unaffected customers and allows tailored updates based on the severity and scope of the incident.; During an outage, CompliMind provides periodic updates until service is restored. Once resolved, customers may be provided with a summary explaining the cause of the issue and any actions taken to prevent recurrence, where appropriate.; Planned maintenance that may affect availability is communicated in advance via email, allowing customers to prepare for any temporary disruption.; This approach ensures customers receive timely, relevant, and clear information about service availability while maintaining controlled and secure communication channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to authorised personnel only. Administrative access is controlled through role-based access controls and the principle of least privilege, ensuring users can only access functions required for their role. Strong authentication is enforced for privileged accounts, with access reviewed periodically. Support channels are monitored and limited to approved users, with identity verification performed before sensitive information is shared or changes are made. Management actions are logged to provide traceability and support audit requirements. Access is removed promptly when roles change or staff leave, reducing the risk of unauthorised access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: CompliMind approaches security governance through defined roles, policies, and oversight at board or senior management level. A named individual with appropriate authority is responsible for service security, risk management, and compliance. Security policies cover access control, data protection, incident management, vulnerability management, and supplier assurance, and are reviewed periodically. Secure development practices are followed, supported by third-party penetration testing and ongoing risk monitoring. Security considerations are built into onboarding, change management, and off-boarding processes. While not certified to a formal security standard, governance arrangements align with recognised good practice and government guidance, including the Software Security Code of Practice.
• Information security policies and processes: CompliMind follows a set of documented information security policies and processes covering access control, data protection, incident management, vulnerability management, and supplier assurance. Policies define roles and responsibilities, including escalation routes to senior management and board-level oversight for security matters.; Access to systems and data is controlled through role-based permissions and the principle of least privilege. Security controls are applied throughout the service lifecycle, including onboarding, change management, and off-boarding. Incidents and security events are logged, investigated, and managed in line with defined procedures, with lessons learned feeding into continuous improvement.; ; Compliance with security policies is supported through regular reviews, operational monitoring, and the use of third-party services such as penetration testing. Staff are expected to follow security policies as part of their roles, and adherence is reinforced through documented processes and oversight. These arrangements align with recognised good practice and government guidance, including the Software Security Code of Practice, ensuring a consistent and proportionate approach to information security governance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CompliMind manages configuration and change through defined, supplier-controlled processes. Service components are tracked throughout their lifecycle using version control, change records, and deployment logs. Changes are planned, reviewed, and approved before implementation, with clear ownership and rollback procedures where required. All changes are assessed for potential security, availability, and data protection impacts prior to release. Testing is performed in controlled environments before deployment to production. Access to make configuration changes is restricted to authorised personnel only. Changes are monitored post-deployment to confirm successful implementation and identify any unintended effects, supporting continuous improvement and service stability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CompliMind manages vulnerabilities through defined internal processes. Potential threats are identified through monitoring of service logs, third-party security advisories, cloud provider notifications, and regular penetration testing. Identified vulnerabilities are assessed for severity, likelihood, and potential impact on confidentiality, integrity, and availability. Remediation actions are prioritised based on risk. Security patches and updates are deployed promptly following testing in controlled environments, with urgent fixes fast-tracked where required. Changes are reviewed and monitored post-deployment to confirm effectiveness. This approach supports timely response to emerging threats while maintaining service stability and security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CompliMind uses protective monitoring to identify potential security incidents and service issues. Monitoring includes review of system logs, alerts from cloud-provider monitoring tools, and application-level checks for unusual activity or performance degradation. Potential compromises are investigated promptly by authorised personnel following defined incident response procedures. When a security incident is identified, containment and remediation actions are prioritised based on severity and risk, with escalation to senior management where required. Response times are proportionate to impact, with critical incidents addressed as a priority. Monitoring outcomes are reviewed to inform improvements to controls, detection, and response processes.
• Incident management type: Supplier-defined controls
• Incident management approach: CompliMind operates defined incident management processes for common operational and security events. Incidents are categorised, prioritised, and managed using documented procedures, with escalation to senior management where required. Users can report incidents via email or web-based support channels. Once reported, incidents are logged, investigated, and resolved in line with their severity and impact. Affected customers are kept informed during resolution, and incident updates are provided as appropriate. Following resolution, incident summaries or reports can be provided on request, outlining the nature of the incident, actions taken, and any preventative measures implemented to reduce the risk of recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 6%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 9%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group Ltd
• ISO/IEC 27001 accreditation date: Tuesday 6 January 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CDL Group Ltd
• ISO 9001 accreditation date: Friday 18 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F831253e-292e-4f93-bd33-1309a5438688
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@icsprojects.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.