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CHARKOS UK LTD

Quality Assurance and Performance Testing

We provide a full range of cloud-hosted software quality assurance and performance testing services in compliance with ISO 13485, including: interfaces, patient portals, end-user devices, medical devices integration, service desk, technical infrastructure, business continuity and disaster recovery, information reporting and statutory reporting testing; inventory management systems, and training databases.

Features

  • Provision of healthcare digital programme quality assurance support
  • Review of programme quality management practices (PRINCE2 compliant)
  • Support for testing cycles in electronic patient record implementation programmes
  • Provision of healthcare testing scripts and test harnesses

Benefits

  • Compliant with NHSE Frontline Digitisation and WGLL policies
  • Cost-efficient in- and outsourcing servicing models (including hybrid)
  • Remote and on-site service capabilities
  • Comprehensive nationwide coverage, including ICSs, Trusts and PCNs
  • Green Book and Better Business Case compliant
  • PRINCE2 and MSP compliant

Pricing

£295 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc.ramaer@charkosglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 5 7 8 1 9 2 8 6 8 5 3 0 2 3

Contact

CHARKOS UK LTD Marc Ramaer
Telephone: +44 (0)203-006-2413
Email: marc.ramaer@charkosglobal.com

Planning

Planning service
Yes
How the planning service works
We provide a full range of planning services for cloud-hosted software covering the following elements: programme planning and governance structures (PRINCE2 and MSP compliant); programme management office (PMO) support; business case development (Green Book and Better Business Case compliant); procurement (EU and UK frameworks); implementation, staff augmentation and recruitment services (including Epic-certified analysts); post-live stabilisation and optimisation target operating models; post-implementation reviews; programme assurance and gateway reviews; benefits estimation, management and realisation; change management (PROSCI compliant), stakeholder engagement and communication; information reporting, workforce, financial and technical infrastructure support. We can support most cloud-hosted software delivered in the NHS including: electronic patient record systems (EPRs); laboratory information management systems (LIMS); picture archiving and communications systems (PACS); radiology information systems (RIS); electronic prescribing and medications management systems (EPMA); shared care records (SCRs); community diagnostics hubs; pathology partnership networks; health information exchange (HIEs); across Integrated Care Systems (ICSs) and primary care networks (PCNs) and regional (cross-ICS) geographies. Compliant with NHSE Frontline Digitisation and WGLL policies.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide a full range of cloud-hosted software training services. These services include the following elements for electronic patient record programmes: support for training needs assessment (for basic digital skills and end-user training needs); development of the training curriculum (type and number of training courses required); assessment of the mix of virtual versus classroom training requirements (based on assumption about number of trainees per classroom and number of training workers required to support each class); production of training materials for each training course content required; calculating the number of Principal Trainers and End-User-Trainers required; development of the trainer recruitment plan (mix of in-house secondments, local community recruitment (from local colleges, universities and medical schools), and external contractor staff; development of the business case for procuring new classroom facilities (e.g. rental of training buses/coaches and local conference space) or re-purposing local facilities (use of medical school educational facilities); delivery of EPR training (to end-users); use of innovative training software (for instance uPerform which allows users to access training content in real-time within the EPR system (thus avoiding the need to search for Super-Users and Floor Walkers and reducing the number of training-related tickets logged on the helpdesk; and post-live training support.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide a full range of cloud-hosted software set-up and migration services. These services include the following elements: software requirements definition, documentation into Output Based Specifications, working with the software supplier to define software deployment scope and approach, definition of software set-up parameters, assumptions and timelines within standard software configuration worksheets. We work with the leading healthcare software suppliers in the UK and Europe to support the software set-up, design, configuration, testing and go-live data conversion phases of software deployment programmes. We have experience of supporting the full range of data migration services to healthcare service delivery organisations including: data migration requirements specification, data cleansing, analysis of data quality metrics, running multiple rounds of data migration test cycles to achieve minimum levels of data quality prior to data migration. We support data archiving services: assessing legacy systems and whether data should be archived or migrated to EPRs. Data archiving offers multiple advantages: enabling full legacy data to be retained for clinical, research, regulatory, medical-legal purposes; enabling legacy systems to be decommissioned allowing business-case benefits to be achieved on-time; enabling all historical legacy data to be available to clinicians at the point of care, in real-time, from inside the patient’s record.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide a full range of cloud-hosted software quality assurance and performance testing services. These services include the following elements: compliance with e.g. ISO 13485 (quality management systems for medical devices); provision of healthcare digital programme quality assurance support (independent assessment of readiness to deploy software in a healthcare environment); review of programme quality management practices in compliance PRINCE2 project management standards (informal and formal quality reviews); support for software testing cycles in electronic patient record implementation programmes (unit testing, integration testing, user acceptance testing, dress rehearsal for software deployment); provision of healthcare testing scripts and test harnesses including testing of data migration, interfaces, patient portals, end-user devices, medical devices integration, service desk, technical infrastructure, business continuity and disaster recovery, information reporting and statutory reporting testing; inventory management systems, and training databases.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
Other security services
  • Compliance with NHS data security toolkit for NHS EHR systems
  • Compliance with Information Governance (NHS central digital systems including N3)
  • Compliance with National Data Guardian (NDG) policies
  • Service support for NHS and social care data storage
  • Service support for off-shoring and use of public cloud services
  • Service to support alignment with IGA provided by NHSX
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We provide a full range of cloud-hosted software on-going support services. These services include the following elements for electronic patient record systems programmes: development of target operating model for post-live support (configuration team levels including consideration of mixed on-site/remote and in-house/outsourced application support models); structuring the post-live information reporting (statutory operational and analytical reporting needs considering options for centralising, decentralising and hybrid reporting service models; consideration self-service reporting models); development of customised benefits realisation models (ensuring operational leadership buy-in for benefits, both qualitative and cash-releasing, realisation commitment levels as reflected in the business case; ensuring that post-live upgrades and fixes of application software is undertaken according to agreed post-live objectives and design principles.

Service scope

Service constraints
We do not have any service restraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7/365 Support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
1
2
3

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Our service provision aligns closely with the theme of equal opportunity outlined in PPN 06/20. As a minority-owned company, we are deeply committed to promoting diversity, inclusion, and equal opportunity in all aspects of our operations. Our approach to social value is grounded in the belief that everyone deserves an equal chance to succeed, regardless of their background or circumstances.

Specifically, our service provision contributes to equal opportunity in the following ways:

Diversity in Workforce: We actively promote diversity in our workforce by hiring resources from underrepresented communities, such as India, and bringing them to the UK on high-skilled visas. By providing employment opportunities to individuals from diverse backgrounds, we support social mobility and create pathways for personal and professional growth.

Skills Development: We invest in the training and development of our employees, ensuring that they have access to opportunities for continuous learning and skill enhancement. This not only empowers individuals to reach their full potential but also equips them with the tools and capabilities needed to thrive in the digital economy.

Community Engagement: We engage with local communities to foster partnerships and initiatives that promote equal opportunity and inclusion. Through outreach programs, mentorship initiatives, and collaborative projects, we strive to create a supportive ecosystem where everyone has the opportunity to succeed.

Supplier Diversity: We actively seek to work with diverse suppliers and partners, including minority-owned businesses and social enterprises. By fostering a diverse supplier ecosystem, we contribute to economic empowerment and create opportunities for small and disadvantaged businesses to thrive.

In summary, our G-Cloud service provision at Charkos is dedicated to advancing equal opportunity and creating a more inclusive society. Through our commitment to diversity, skills development, community engagement, and supplier diversity, we aim to drive positive social change and create lasting impact in the communities we serve.

Pricing

Price
£295 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc.ramaer@charkosglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.