Software for Data Analysis Limited (SDA)

Extended Customer Satisfaction Survey Suite

Need customer surveys? We’ve got them. You want data? We’ll help you collect it. It's what the SCROLL® Extended Customer Satisfaction Suite was built for. We’ve also got reporting, analysis, benchmarking and collaboration facilities to give voice to your findings.
It’s all about the narrative. We’ll help you deliver it.

Features

• Multiple simultaneous survey creation, deployment and monitoring
• Role-based access to/sharing with and between multiple users and projects
• Question-types: single/multiple choice, scaling/ranking/rating, numeric, open-ended, media capture
• Survey logic includes routing, piping, scripting, branching, scoring and randomisation
• Access to powerful underlying scripting language and API integration
• Multi-lingual interface and multi-language surveys including right to left parsing
• Default GDS-based template with extensive branding options (logos/fonts/colours)
• Fully responsive on all platforms/devices: web browsers, mobiles, tablets
• Email distribution and tracking, data import/editing, scheduling, quota control
• Real-time summary counts, charts/graphs, cross-tabulation; exports to Excel, SPSS, Triple-S

Benefits

• Cloud-based software: no installation, no hassle. You're good to go!
• Unlimited surveys, questions and responses
• Online and asynchronous offline collection options (when no internet connection)
• Full control over survey design and display for advanced users
• Downloadable MS Word survey specification displays question/response-types & routing
• Extensive export options support a wide range of analytical packages
• Resilient cloud architecture provides real-time mirroring, full failover and backup
• All data is encrypted at rest and during transit
• Comprehensive support, UK hosted, GDPR compliant and end-to-end ISO27001 secure.

£450 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Michael.Hart@sda-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

958223037815283

Contact

Michael Hart
020 7183 5703
Michael.Hart@sda-ltd.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Modern standards-compliant web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to answer email support requests within 24 hours, Monday to Friday, 9am to 5pm excluding weekends and Bank Holidays
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1st and 2nd line inclusive; 3rd line at SFIA day rates
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide user documentation that assumes no prior experience, including a comprehensive knowledge base and "Getting started" manual. For organisations that seek additional support, including managed services, we provide Infotap cloud support services, also available through G-Cloud.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: They can use SCROLL's native export facilities to extract their data in a number of formats, including CSV, xlsx, Quantum, SPSS and Triple-S.
• End-of-contract process: The facility to extract data exists during the duration of the contract. At termination, access ceases. Data must be off-boarded before termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The system is responsive across all platforms
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Allows API access to survey response data.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is designed for multiple user roles which can be defined by the lead administrator. Depending on the roles assigned certain facilities can be made available, or restricted.

Scaling

• Independence of resources: Our facilities have been load tested to all anticipated scales and permitted uses.

Analytics

• Service usage metrics: Yes
• Metrics types: Survey responses in real time.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Pre-set formats for a range of statistical packages, including CSV, xlxx, Quantum, SPSS and Triple-S
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel (xlsx)
  • Quantum
  • SPSS
  • Triple-S
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Zipped Excel (including multiple files)
  • Zipped CSV (including multiple files)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our standard guarantee is 99.9% uptime with one week's notice of service maintenance. Users are credited pro-rata for unplanned downtime.
• Approach to resilience: Full mirrored failover. Daily tape backups.
• Outage reporting: Outage would be reported by static webpage and an email alert providing information about:; What's gone wrong; Time to resolution; Updates

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The primary administrator configures the system based on pre-set roles according to the required functionality. Once these roles are set, the respective users will only have access to their required functionality.
• Access restriction testing frequency: At least once a year
• Management access authentication: Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Exova/BM Trada
• ISO/IEC 27001 accreditation date: 06/05/2017
• What the ISO/IEC 27001 doesn’t cover: Our scope includes: "The design, development, provision and maintenance of data analytic services. This includes all SDA staff, processes and locations where information assets, hosting and backup are accommodated." The latter includes our London office and data centre.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • ISO 27001:2013

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a fully ISO27001:2013 accredited Information Security Management System, the joint responsibility of the Information Security Manager and the Operations Manager, who report in turn to the Information Security Board.; There is an internal incident reporting system which alerts both these people. The ISM assesses and determines the severity and potential duration of the incident in terms of confidentiality, integrity and availability invokes the necessary mitigations according to established response planning.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a combination of Subversion, Gitlab and associated administrative routines to manage and QA versioning.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use exclusively Open Source software assets obtained from recognised providers. ; Patches are applied promptly.; We subscribe to a number of Open Source resources to obtain and maintain current information on our software assets.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a separate, secure server to record all protective monitoring data, accessible to the minimum efficient cadre of staff.
• Incident management type: Supplier-defined controls
• Incident management approach: Our ISO27001 certified approach includes:; - internal access to a pre-defined reporting template; - all incidents reported immediately to ISM, Ops manager and Security Officer (technical) for triage.; - Mitigation/remediation pathway selected and actions determined.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.

  Covid-19 recovery

  Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.

  Tackling economic inequality

  Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.

  Equal opportunity

  Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.

  Wellbeing

  Regardless of context, Software for Data Analysis Limited are committed to providing Social Value to their public sector clients. For example, our current work for the NHS and DfE is delivering joined-up data to support mental health in English Schools and Colleges.

Pricing

• Price: £450 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Michael.Hart@sda-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.