AMBER LABS LIMITED

AWS & Azure Cloud Engineering

The Cloud Engineering Service provides a full project delivery of Cloud Platforms development (IaC & IaS) using security-first principles in both existing and greenfield environments. Including Hybrid & Multi-Cloud services. As well as Immutable Infrastructure and Serverless technologies.

Features

• Cloud Platform delivered to meet specific business objectives
• On-demand multi-account/tenant accounts with environment parity
• Multi-region & high-availability
• Increasing reliability & availability through system observability & telemetry
• Migration from on-prem to Cloud
• Principle of Least Privilege IAM/RBAC
• Containerisation - Docker, Kubernetes, EKS/AKS, ECS/ACI, ECR/ACR & OpenShift, etc.
• Serverless technologies inc. Lambda
• Hashicorp tooling - Terraform, Vault, Consul, Nomad
• Vendor-specific best practices

Benefits

• Reduced cloud costs
• Controlled cloud expenditure
• Secure, reusable and consistent cloud deployment using IaC & IaS
• Disaster recovery
• Improve cloud security posture
• Compute capabilities governed by policy to avoid mis-use/right-size deployment
• Independent advice of cloud data platform technologies
• Loosely coupled architectures to enable safe changes
• Agile-based approach delivery focusing on delivering value
• Offload capability to cloud and software suppliers where possible

£376 to £1,696 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

958367111755007

Contact

James Bennett
07852109808
sales@amberlabs.io

Planning

• Planning service: Yes
• How the planning service works: Our Cloud Platform solutions will vary depending on the specific needs of the buyer and can address more immediate demands as well as be flexible to accommodate future workloads.; ; Planning will consist of understanding business objectives and or strategies required of the platform. We work transparently, visibly, and collaboratively with the client from day 0.; ; Planning will also need to incorporate whether the Cloud Platform is part of a greenfield implementation or existing cloud infrastructure. So, planning would need to establish the process of enabling cloud data components.; ; Highlighting any additional procurement will be done early to accommodate procurement processes and lead times that impact planning.; ; Finally a clear priority process for the projects and capabilities being enabled on the platform will feed into planning, so resources can be allocated appropriately, dependencies managed, and ultimately ensure that the implementation of the Cloud Platform delivers value, from enabling self-service power users to centrally driven capabilities such as scheduled, on-demand or historic/real-time reporting.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure Platform
  • Amazon Web Services (AWS) Platform

Training

• Training service provided: Yes
• How the training service works: The Cloud Platform Service will highlight training needs.; ; To enable organisations to ramp-up skills and capabilities, it is important to make sure that the ramp itself is in place to create the mechanisms for learning to happen.; ; The Cloud Platform will be fully documented from requirements to HLD design and LLD implementation, and continual knowledge transfer activities taking place to ensure that customer teams have what they need to work with the platform.; ; Further recommendations for training will be made based on the audience.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Cloud Platform Service will help organizations migrate either from on-premise deployments or other cloud hosting solutions. Migration will fit into the following options:; 1. Re-host - basically redeploy the solution as-is onto the target cloud platform; 2. Re-platform - redeploy the solution with small modifications, optimizing for the target cloud platform.; 3. Refactor - optimise the solution and adopt cloud-native best practices to services; 4. Re-invent - completely blank canvas of new architecture and design.; ; Cloud vendors that have services designed to migrate data into their facilities, will be as seamless as possible and be fully leveraged where applicable. In addition, our cloud engineering leadership promotes a high-trust culture of fast feedback and iterative development with customer/business needs at the core.; ; All migration components will be fully assessed architecturally to ensure the right migration option is selected and the most appropriate migration mechanism is executed.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance is at the heart of the Amber Labs ethos. All of our engineers have experience in automating unit, integration, and end-to-end testing and are experienced in assessing existing service and software performance, providing alternatives and code refinement where performance and quality can be improved. Security of services will be tested to ensure encryption and principles of least privilege are applied to data storage/management components and computing. Governance processes will be tested to ensure that policies have been implemented correctly so that users cannot create compute beyond their needs and to ensure the compute is terminated when idle according to design. Integration testing will be performed on tools, and technologies that will access services, along with regression tests will be performed to ensure that new capabilities do not negatively impact as it moves forward.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our Cloud Engineering service can provide support and ongoing maintenance for the resultant platforms and associated functions. The service includes access to 24/7 technical support, active monitoring, and continuous improvements to your cloud platform.

Service scope

• Service constraints: The Cloud Engineering Service does not have any constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the level of service required, we can provide varying response times up to 24*7 365 Days per year support with 30-minute response times. It is recommended that the Service Level Agreement appropriate for your needs be assessed and agreed upon during the Project Implementation phase.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our Web Chat Tool has been thoroughly tested with a range of Assistive Technology users.
• Support levels: The Cloud Platform Service will deliver detailed documentation from requirements to architecture design and deployment. Knowledge transfer activities can be planned to facilitate service and support progression.; ; There is a complete spectrum of available support levels, from none (delivery only) to a complete maintenance package. Prices and support staff will vary based on the size of the project and the desired support package.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Amber Labs, we are deeply committed to effective stewardship of the environment, aligning with our mission to fight climate change. Our predominantly remote and paperless way of working not only enhances efficiency but also significantly reduces our carbon footprint. By minimising the need for commuting and embracing digital solutions, we actively contribute to lowering greenhouse gas emissions, working towards our goal of achieving net zero emissions. Additionally, our company employees benefit from an electric vehicle scheme, further promoting sustainable transportation practices. Through our contracts, we harness our influence to instil environmental consciousness among staff, suppliers, customers, and communities, fostering a culture of protection and improvement to address the urgent challenges posed by climate change.

  Covid-19 recovery

  At Amber Labs, we prioritise a predominantly remote work setup, unless specifically requested by our clients. This approach not only grants our team greater flexibility but also serves as a proactive measure to mitigate health risks, including those associated with Covid-19. This adaptability not only benefits our valued staff but also aligns with the evolving needs of our clients, many of whom have yet to fully transition back to pre-pandemic office setups.; ; We create employment through our apprenticeship program. This scheme empowers young people from all backgrounds across the country to build meaningful careers in technology, by providing skill-building and employment pathways. Through our program, we not only bridge the digital and geographic divide but also cultivate a diverse and skilled workforce that drives innovation and social progress. ; ; In addition to our apprenticeship scheme, we're deeply committed to fostering employment opportunities through our graduate program. Geared towards technology graduates, this program is designed to pave the way for fulfilling careers in consulting, with a specialised focus on bolstering AI skills. We firmly believe that investing in such high-growth sectors equips individuals with the tools needed for remarkable success.; ; Furthermore, in recognition of the ongoing challenges posed by Covid-19 and other long-term health conditions, Amber Labs is dedicated to supporting affected employees through tailored accommodations. From flexible work hours to remote work options, and even adjustments in job responsibilities, we strive to create an inclusive and supportive environment where every team member can thrive.

  Tackling economic inequality

  At Amber Labs, we're committed to fostering economic inclusivity through our apprenticeship and graduate programs. Our apprenticeship scheme is designed to empower individuals from diverse backgrounds, providing skill-building opportunities and employment pathways in the technology sector. On the other hand, our graduate program specifically targets graduates in technology disciplines, equipping them with the expertise needed to thrive in high-growth industries like AI. In addition to these programs, Amber Labs initiates partnerships with inner-city schools to introduce students to technology careers, providing insights and connections with industry professionals and enhancing awareness of emerging technologies like AI from a young age.; ; Furthermore, Amber Labs proudly boasts a geographically diverse workforce drawn from all regions across the UK. By offering market-leading salaries, hybrid and flexible working arrangements, we demonstrate our commitment to creating an inclusive environment where everyone has the opportunity to succeed, regardless of their location or background.; ; In recognition of the economic challenges faced by many, such as the ongoing repercussions of Covid-19, Amber Labs is dedicated to providing support and accommodations. Whether through flexible work arrangements, remote work options, or tailored leave policies, we aim to ensure that individuals facing economic adversity have the opportunity to thrive in the workplace.; ; As an SME, we take pride in our continuous commitment to enhancing supply chain resilience and capacity.; ; Embracing innovation, including disruptive technologies like AI, we drive efficiencies and deliver higher quality goods and services, while also supporting the development of scalable and future-proofed methods within the supply chain. Cybersecurity is paramount, and we take proactive measures to identify and manage risks throughout the delivery process, including training for all our new consultants.

  Equal opportunity

  At Amber Labs, we are dedicated to reducing the disability employment gap and fostering equal opportunities within our workforce. Through our commitment to diversity and inclusion, we take proactive measures to increase the representation of disabled individuals in our contract workforce. Our interview processes are predominantly conducted remotely, ensuring accessibility and inclusivity from the outset. Additionally, we provide comprehensive support for disabled employees, including adaptations for remote working and accessible facilities, ensuring that they have the tools and resources needed to thrive in their roles.; ; Furthermore, we prioritise tackling workforce inequality through our performance management framework, which identifies areas for training and development for all employees. This framework ensures that individuals, including those from disadvantaged or minority groups, have access to opportunities for in-work progression and skills development relevant to our contracts. We use the information from this framework, and our knowledge on industry trends and client needs, to invest in continuous training for our consultants to ensure they remain up-to-date; this is funded internally to guarantee that our employees receive the necessary support to excel in their careers. Through these initiatives, we are committed to fostering an inclusive and equitable work environment where everyone has the opportunity to succeed.

  Wellbeing

  At Amber Labs, we prioritise the health and wellbeing of our workforce by taking proactive measures and fostering a supportive environment. We offer private medical insurance to all our employees once they have passed probation. Through initiatives like Perkbox, consultants have access to free mental health and physical health resources, along with discounts for gym memberships. Additionally, we advertise an HR inbox and provide a designated point of contact for those who wish to discuss mental health concerns, supplementing the line management chain for additional support and accessibility.

Pricing

• Price: £376 to £1,696 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@amberlabs.io. Tell them what format you need. It will help if you say what assistive technology you use.