Redcentric Solutions Limited
Cyber Incident Response Services
Cyber Incident Response service from Redcentric Cyber Security services provides on-demand and SLA-backed access to our incident response security specialists in the event of a major cyber security incident to contain and eradicate live security threats affecting your network and business operations.
Features
- Retainer provides rapid and assured response to cyber security incidents
- Experienced responders triage, investigate, contain and eradicate the threat
- Remotely deployed tooling eliminates response delays
- Leverage powerful remote capabilities to conduct incident response
- Different retainer models available to match your budget/requirements
- First contact made via the 24/7/365 Redcentric Service Desk
- SANS framework (PICERL)
Benefits
- Manage and reduce cyber risk by ensuring robust security posture
- Provide wider organisational assurance that risks are considered and addressed
- Provide cyber security confidence for customers, regulators, and wider stakeholders
- Reduce the impact of a breach by preparing in advance
- Streamline operations and reduce ongoing costs of delivering cyber security
- Access to skilled crisis management experts when an incident occurs
- Support with technical analysis, containment and post-incident recovery
- End-to-end incident lifecycle coverage from preparation to incident management
- Analysis of root causes, response effectiveness, and adequacy of remediation
- Safe recovery of critical business services
Pricing
£1,800 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
9 5 8 7 7 6 2 4 4 4 9 7 2 6 4
Contact
Redcentric Solutions Limited
Steph Heseltine
Telephone: +441423850000
Email: tenders@redcentricplc.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Please see the attached Service Definition for a description of how the service is relevant for clients who use cloud based services.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
-
- Cyber Security Professional Services
- Vulnerability Management Services
- Cyber Incident Response Service (Retainer)
- Managed Detection and Response
- Managed DDoS Protection
- Managed Firewall/SD-WAN
- Certified security testers
- Yes
- Security testing certifications
-
- CREST
- Cyber Scheme
- Other
- Other security testing certifications
-
- OSCP
- OSWP
- SSCP
- CCNA
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No specific constraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Dependent on the priority of the question, we aim to respond within one working day. Unless contracted otherwise we work Monday to Friday.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- The support levels would be agreed prior to the start of the engagement. A Redcentric Cyber Security consultant would lead the service.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- S-RM
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 20/08/2023
- What the ISO/IEC 27001 doesn’t cover
- Nothing i.e. all services and locations offered under GCloud 14 ARE covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Gemserv Ltd
- PCI DSS accreditation date
- 05/09/2023
- What the PCI DSS doesn’t cover
-
Physical hosting and managed firewall services are covered. All other services are excluded.
Requirements 3, 4, 10, A1 and A2 are excluded - Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- Certificates for physical security of all premises including Data Centres:-
- Issued by an external assessor against the following standards:-
- Centre for Protection of National Infrastructure (CPNI):-
- Using the Classified Material Assessment Tool (CMAT):-
- Supports the storage and processing of HM Government data to:-
- Classification ‘OFFICIAL’ including ‘OFFICIAL-SENSITIVE’ special handling.
- NHS England Data Security and Protection Toolkit; assessment ‘exceeding standards’.
- Main Data Centres are certified as Police Assured Secure Facilities.
- HSCN CN-SP Network provider.
- PSN Connectivity Service; certified to connect organisations to the PSN.
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Redcentric stands committed in the fight against climate change and dedicated to supporting the UK Government goal of achieving Net Zero emissions by 2050. This commitment is reflected in a meticulously crafted Environmental, Social, and Governance (ESG) strategy, aligned with the United Nations sustainable development goals, and upheld by ISO 14001:2015 certification for three consecutive years, showcasing the company's dedication to environmental stewardship.
As a prominent entity listed on the AIM, Redcentric prioritise transparency and accountability, diligently adhering to regulations. Mandatory publication of carbon emissions in annual reports underscores the unwavering commitment to environmental responsibility and corporate transparency.
Redcentric's dedication to sustainability extends beyond compliance, it’s ingrained in every aspect of operations. Notably, investments totalling £5million in the data centre estate focus on enhancing efficiency, evidenced by Power Usage Effectiveness (PU) reduction from 2 to an impressive 1.6.
The company ensures 100% of power requirements are from sustainable sources, alongside proactive measures like converting backup diesel generators to environmentally friendly alternatives and replacing diesel vans with electric counterparts.
Participation in Manage your UK Emissions Trading Scheme Reporting Service (METS) through GOV.UK and holding a greenhouse gas emissions permit underscore Redcentric's commitment to reducing its carbon footprint. Additionally, the provision of customer monthly reports detailing energy consumption metrics and procurement of all electricity from 100% carbon-neutral sources exemplify the company's dedication to transparency and sustainable practices.
The Redcentric board acknowledges the evolving landscape of ESG considerations, driving greater accountability and transparency across operations. Regular updates to the website keep stakeholders informed about key corporate policies and sustainability initiatives.
Redcentric's commitment to sustainability isn’t just a declaration but a deeply ingrained aspect of corporate ethos. From stringent adherence to regulatory requirements, to proactive investments in renewable energy, comprehensive reporting mechanisms, every action underscores our unwavering dedication to environmental responsibility and corporate transparency.Tackling economic inequality
Redcentric actively addresses economic inequality through diverse initiatives aimed at empowering communities and fostering long-term sustainability:
Community Engagement Programs & Digitally Driven Fundraising Campaigns:
Utilises technology and resources to support local charities, raising over £50,000 for the Children’s Heart Surgery Fund through outreach campaigns.
The Breck Foundation: Provides online safety training for pupils, parents, and teachers, promoting safety in the online world.
Employment and Training Opportunities: Prioritise job creation and training programs for local residents, offering apprenticeships to rugby league players, wheelchair rugby players, and young athletes, fostering economic development and empowerment.
Charitable Partnerships & Business Fundraising Programme:
Raises funds for charities through sponsored events, like a Yorkshire 3 Peaks walk, involving over 30 employees and raising more than £12,000.
Business Fundraising Enablement Programme: Supports charities in engaging target businesses for funding through calling data and tailored emails.
Digital Transformation Programme: Facilitates digital transformation within charities, enhancing patient and family support.
Transparency and Accountability: Committed to transparency by providing regular reports on the social impact of projects, ensuring stakeholders understand the positive outcomes generated through collaboration.
Upskilling Workforce and Supporting Lower Paid Workers: Offers apprenticeship programs with planned career pathways into senior positions, promoting skill development and progression.
Promotes training and development for all colleagues through a learning management system, investing in role-specific certifications and development programs.
Implements a hybrid working model to support lower-paid workers with reduced travel costs and offers above the apprentice minimum wage, recognising the value apprenticeships bring to the company.
Through these initiatives, we are dedicated to addressing economic inequality and creating a more equitable society. Redcentric believe that by providing individuals with access to opportunities for growth and advancement, we can contribute to reducing economic disparities and promoting social mobility.Equal opportunity
Redcentric actively fosters an environment where individuals are valued and treated fairly, irrespective of their background, and opposes any form of discrimination prohibited by law.
A key indicator of this commitment is evident in Redcentric's gender pay report, where efforts to address disparities in earnings between men and women are transparently acknowledged. By identifying imbalances in the workforce and actively working to rectify them, Redcentric demonstrates a proactive approach to promoting gender equality within the organisation.
Redcentric's Diversity and Inclusion Forum serves as a platform for ongoing dialogue and action. By establishing working groups focused on specific aspects of diversity, such as gender equality and remote working, employees are empowered to drive positive change and contribute to a more inclusive workplace culture. The planned LGBTQ+ working group further exemplifies Redcentric's commitment to embracing diversity in all its forms.
In terms of recruitment and talent development, Redcentric implements diverse hiring practices and apprenticeship schemes aimed at supporting individuals from various backgrounds. By partnering with outreach organisations and providing apprentices with clear career pathways, Redcentric ensures that opportunities for growth and advancement are accessible to all employees, regardless of their starting point.
Redcentric's inclusive leadership and flexible work policies underscores its dedication to accommodating diverse needs and promoting work-life balance. By offering leadership training that prioritises inclusion and implementing policies such as flexible working hours and enhanced maternity packages, Redcentric creates an environment where employees can thrive professionally while maintaining personal well-being.
In conclusion, Redcentric's comprehensive approach to equal opportunity extends beyond mere policies to encompass tangible actions aimed at fostering diversity, inclusion, and professional development for all employees. By prioritising these values, Redcentric not only enriches its workforce but also sets a standard for ethical and equitable business practices in the industry.Wellbeing
At Redcentric, prioritising the well-being of our colleagues is paramount, and we've implemented various initiatives to support their mental and physical health. Our commitment to enhancing health and well-being extends to our contract workforce as well. Here's how we're making a difference:
Hybrid Working Model: Providing flexibility to achieve a better work-life balance for our colleagues, fostering a supportive environment and preventing isolation through social networking within the company, including organized social and corporate events. Over 40% of Redcentric’s employees either work from home or on a hybrid model.
MetLife Well-being Hub: Accessible to all employees, offering a comprehensive range of well-being support services, such as confidential 24/7 telephone support, structured counselling sessions, cognitive-behavioural therapy, legal advice, financial management guidance, and health risk assessments.
Well-being Channel: A valuable resource offering mental and physical health support, including webinars and mental health resources for adults and children.
Corporate Social Responsibility Events: Organizing events throughout the year to promote well-being across the organization, utilizing a structured well-being calendar highlighting key awareness weeks like men’s health week and stress awareness week. Additionally, training over 20 mental health first aiders across the business to provide continuous support and engagement.
Leadership Commitment: Our Board sets an example by promoting a healthy corporate culture and embedding ethical values in our business operations. Through these initiatives, we aim to foster a culture where the well-being of our colleagues is prioritised, ensuring a resilient and empowered workforce poised for success.
Pricing
- Price
- £1,800 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@redcentricplc.com.
Tell them what format you need. It will help if you say what assistive technology you use.