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BOXXE LIMITED

boxxe Delinea Privileged Account Management

Privilege Manager is the most comprehensive endpoint privilege elevation and application control solution, capable of supporting enterprises and fast-growing organizations at cloud scale. Removing excess privileges from endpoints prevents malware attacks, policy-based application control keeps people productive, and actionable reporting demonstrates progress and compliance to executives and auditors.

Features

  • Implement and enforce least privilege
  • Create flexible granular application control policies & deployment configurations
  • Application Discovery for Administrative or Root Privileges
  • Automated Local Account Password Rotation
  • Centralized Application & Execution Event Logging
  • Child Process Control
  • End-user Justification/Admin Approval Workflow, Block, Elevation, Justification
  • Windows & Mac Account Discovery on Workstations
  • End Point Monitoring, Application Quarantine, Sandboxing, & Isolation
  • Local Admin Rights Removal, Local Account/Group management & Activity Auditing

Benefits

  • Improve Security, Protect privileged access to tighten your attack surface
  • Unburden IT Teams, Control PAM easily with a simplified interface
  • Meet Compliance Mandates, Avoid breaches & significant financial penalties
  • Scale your PAM, Deploy elastically within Delinea’s enterprise-secure architecture
  • Lower IT support costs
  • Deploy in Cloud at speed & scale with faster ROI
  • Easy to Use - simplified interface, OOB templates & reports

Pricing

£80 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 5 9 1 5 2 8 1 5 6 7 2 2 8 0

Contact

BOXXE LIMITED Gemma Franklin
Telephone: 07704551950
Email: tenders@boxxe.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Delinea Platform.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • Windows Server 2012 R2 or newer.
  • Directory services agent: Windows 2016 or Windows10 with 50Mb RAM/Disk
  • Inbound port 5593
  • Endpoints:
  • Mac: macOS 10.15
  • Windows desktops: Windows 10 or newer
  • Windows Server 2012 R2 or newer
  • Unix/Linux: CentOS 7+, RHEL 7+, Oracle Linux 7+, Ubuntu 18.04+

User support

Email or online ticketing support
Email or online ticketing
Support response times
This is as per Delinea's support policy dependent on level of support and Priority level of the issue. Typically between 1hr and 24hrs. Please see https://delinea.com/support for more information.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
"Delinea have award-winning support team to help you resolve any issues and get the most out of your products. Delinea offers 3 support packages:
• Standard - with working hours support
• Premium - 24x7 support
• Premium Plus - 24x7 with faster response times and a technical account manager.
Please see support policy for more details https://delinea.com/support.
Delinea have support teams level 1 to 4 and categorise issues between severity levels 1-5."
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Delinea offers a Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. Delinea also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. Delinea also have professional services who can help with installations, configurations and provide in-person training if required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Use inbuilt functionality to export data in CSV, XML & Zip format. Reports can also be saved in CSV & PDF formats.
End-of-contract process
Clients have 30 days to export their data, as per MSLA (EULA), using in built features, after 30 days the instance and data will be scheduled to be deleted using MS Azure secure delete protocols. See https://delinea.com/msla

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Web UI is preferred and more feature rich.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The Interface is a WEB Gui
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
"In house AT users that perform some limited testing.
Delinea also use tools for AT testing:
Axe Dev Tools are used for accessibility scanning and pipeline automation
For manual testing Delinea use both nvda and jaws.
More information and the WCAG report can be found at https://docs.delinea.com/online-"
API
Yes
What users can and can't do using the API
Privilege Manager has limited API capabilities details of which can be found here https://docs.delinea.com/online-help/privilege-manager/api/index.htm
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Logos can be uploaded via Platform and the colour scheme can be amended to match corporate colours via the system setting plus the Dark & Light mode options

Scaling

Independence of resources
Privilege Manager production environment is set up to our defined baseline with load balancing to automatically scale with increased resource demand. Azure resources are dynamically allocated as required.

Analytics

Service usage metrics
Yes
Metrics types
"OOB reports, custom reports and
Cloud Solution datacentre status: https://status.delinea.com/
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Delinea

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Use inbuilt functionality to export data in XML or CSV format.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
  • ZIP
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • ZIP

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% uptime availability and 99.99% as part of the Delinea platform as per MSLA Service Level Addendum. Please see https://delinea.com/legal for more information and service credit information. Service credits can be applied upon written request as per MSLA Service Level Addendum.
Approach to resilience
Privilege Manager Cloud utilizes Azure SQL Databases, which are based on SQL Server Database Engine architecture adapted for the cloud environment in order to provide 99.9% availability. The architectural model is based on a separation of compute and storage and model relies on high availability and reliability of Azure Premium Storage that transparently replicates database files and guarantees no data loss if underlying infrastructure failure happens. Premium storage utilizes locally redundant SSD storage for replication. Locally redundant storage keeps three copies of the data within a single region. For regional disaster recovery, full database backups are performed weekly, differential database backups are performed approximately every 12 hours, and transaction log backups are performed every 5-10 minutes to protect the customer's business from data loss. The backups are stored in geo-redundant storage for 35 days. Privilege Manager Cloud uses Failover Groups with geo-replication which asynchronously replicates data from the primary region to a paired secondary region located in an alternate Azure region. The asynchronous replication results in a 5-second RPO in the event of failover. A critical component for many customers is auditing. Because of the data loss during a failover event, failovers are not performed immediately.
Outage reporting
Yes public dashboard, available at https://status.delinea.com/ Email Alerts to subscribed users

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
User logins to the service can be authenticated via Federated services, e.g. Active directory, local account, Secret server or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. See https://trust.delinea.com/?itemName=access_control&source=click&itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f and https://docs.delinea.com/online-help/privilege-manager/admin/users/index.htm?Highlight=users
Access restrictions in management interfaces and support channels
"User logins to the service can be authenticated via Federated services, e.g. Active directory, or local account, or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. To access Delinea support users must be a registered support user or provide the customer support pin.
Please see https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click "
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
"https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click
User logins to the service can be authenticated via Federated services, e.g. Active directory, or local account, or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support.
Please see https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click
https://docs.delinea.com/online-help/privilege-manager/admin/users/index.htm?Highlight=users"

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire
ISO/IEC 27001 accreditation date
08/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • https://trust.delinea.com . We  are currently  undergoing
  • Fed ramp certification and updating some of our accreditations.

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Delinea is ISO27001 accredited and SOC2 audited.  Our software is Common Criteria , FIPS 140-2, CSA STAR,  and NIST compliant.  Delinea is GDPR compliant and EU/US Data Privacy Framework certified. For more information https://trust.delinea.com . We  are currently  undergoing Fed ramp certification and updating some of our accreditations.
Information security policies and processes
Delinea follows the ISO27001 framework and the controls are validated by SOC2 type II Audit. Delinea also follow NIST Cybersecurity framework. Delinea has a documented information security policy which is tested, reviewed and updated annually and approved by senior management and executive levels.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Delinea follows an Agile methodology for our S/SDLC with change management tracked in our Issue and Project management system and worked between Development and QA. Before every release Delinea conducts vulnerability testing, both Static and Dynamic Code Analysis, and code reviews by two other developers. For major releases, "full system" QA process takes place. Delinea also adheres to OWASP and NIST. Delinea’s security controls aligned with NIST Cybersecurity Framework’s Core are tested by SOC2. Delinea monitor/protect against web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
"Vulnerability scans occur before application release and for our SSDLC. Delinea monitor and protect against the most critical web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats. Threat data is continuously updated and Delinea subscribe to direct vulnerability feeds, threat newsletters and vulnerability lists for Microsoft, Amazon AWS, SANS, and US-CERT and software vendors. Patch management processes are in place typically monthly. Delinea have independent 3rd party perform annual independent penetration and vulnerability testing on our solutions.
Please see https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemUid=f8feb4d4-b79d-47f3-9dd7-06c479a49dfe&source=title"
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Delinea have systems and processes in place to perform protective monitoring, incident management and vulnerability management. Delinea perform regular vulnerability and penetration testing, as well as monitor threat data and updates. When a security report is filed, either from a customer or discovered internally, the same process occurs. First, each individual reported item is validated and, if valid, it is given a CVSS score. Delinea follow NIST guidelines for remediation. For more information please see our trust centre https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemName=application_security&source=click
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Delinea have incident management plan which is based on ISO27001 and NIST and is SOC2 Audited. All potential security incidents are first reviewed and triaged by Delinea’s Security Operations team and escalated to the Critical Incident Response Team (CIRT) as required. the CIRT determines the scope and risk and responds appropriately to that incident with immediate control and mitigation measures.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement.
Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.
Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024.
We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.
boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.
We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.
We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

Covid-19 recovery

The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.
Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.
Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

Tackling economic inequality

boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.
To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.
We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.
Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

Equal opportunity

Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.
boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.
Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave.
We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship.
As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

Wellbeing

boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.
We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.
To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.
Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

Price
£80 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Password Vault and Limited Discovery/Automation
Link to free trial
https://thycotic.com/products/secret-server/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.