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Digital Accessibility Centre Ltd

AccessIN

AccessIN reporting tool enables disabled customers to report an issue on websites on mobile apps. The submission, (via a button placed in the header or footer)is triaged by DAC auditors, to determine whether it is a user or site issue. Support is provided for the user and the site manager.

Features

  • Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations2018
  • Assistance for disabled site visitors
  • Triaged support by DAC team for web manager and customer
  • Help to identify an issue from a user error
  • Enables proactive WCAG 2.1 AA maintenance of site or app

Benefits

  • Supports for users of services experiencing accessibility issue
  • reduces web team effort to correct issues
  • reduces risk
  • reduces resources needed to correct issues
  • Reduces risk of litigation

Pricing

£1,800 to £1,800 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cam.nicholl@digitalaccessibilitycentre.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 5 9 1 9 4 4 2 7 6 9 8 3 3 1

Contact

Digital Accessibility Centre Ltd Cam Nicholl
Telephone: 07597 690358
Email: cam.nicholl@digitalaccessibilitycentre.org

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
DAC staff support our AccessIN tool, which is a button placed in the header or footer, specifically for disabled users to receive help when the activate it.
DAC staff triage issues reported via this method and provide either guidance for the reporter (in the case of user error) or solutions for issues reported.

Service scope

Service constraints
Support is available remotely for AccessIN

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 12 hours in the week 48 hours at weekend
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
AccessIN is triaged by a technical auditor and by an assistive technology user, using the same assistive technology and hardware/software setup as the complainant. 5 hours of DAC support time is included with every implementation of AccessIN 'button'.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

AccessIN supports assistive technology users who are unable to access websites on an equal basis due to areas of the site being inaccessible. It delivers a mechanism to enable the user to alert site owners that they may have a problem, whilst making sure the assistive technology user gets the help they need to complete their task on the website via the DAC triage support provided by our Staff. for example, if a user can't apply for a position because certain elements of the process are inaccessible, DAC staff will alert the site manager and will make sure the user can apply via another method until such time as the application function is fixed.

Pricing

Price
£1,800 to £1,800 a licence a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cam.nicholl@digitalaccessibilitycentre.org. Tell them what format you need. It will help if you say what assistive technology you use.