Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Black Marble Limited

tuServ - Collaborative Mobile & Digital Solution transforming Operational Policing

Mobile policing platform, available on multiple device types, on both Windows and Android, providing front-line officers with access to accurate data. Sharing digital evidence, identifying fingerprints (biometrics), gathering statements and information through real-time collaborative working offers quicker decision making, with no need to return to the station.

Features

  • Around Me provides dynamic and visual situational awareness.
  • RMS integration to Niche / Athena
  • Event Dashboard to create and review real time incidents.
  • Improves efficiency, re-envisioning data capture, integrating systems, re-using captured information
  • PNC, Storm, Gazetteer, HOBS, PentiP, ILEAP, PARS, WPC Coroner.
  • Collaboration; enables officers to work on same events in real-time.
  • Gather multi-media content (video, audio, text, drawing, images and files).
  • Offline caching and connectivity; intelligent caching while offline.
  • Searchable content.
  • Biometrics; mobile identification authentication through quality rating on a fingerprint.

Benefits

  • Time and cost savings, less travel to station, increased visibility
  • Saving officers upwards of 30 minutes per officer per day.
  • Aids officers in providing better services to witnesses and victims
  • Improved timeliness of stop and search process
  • Easy to use; saving hours of training time.
  • Information shared real-time with external services, resulting in quicker decisions
  • Fully audit trailed.
  • Multi-device capability.
  • Available on-premise or in the cloud
  • Significant changes to the quality of evidence.

Pricing

£13.50 to £30 a user a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@blackmarble.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 5 9 2 6 9 6 6 1 3 5 5 0 4 7

Contact

Black Marble Limited Linda Hogg
Telephone: 01274 300175
Email: businessdevelopment@blackmarble.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
We require connectivity to on-premise systems, in order to extract and submit information, if that functionality is required.
System requirements
  • Windows for Client Application
  • Android for Client Application
  • VPN or ExpressRoute for connectivity to on-premise systems
  • Active Directory Federation Services to enable Sign-on with organisational credentials.
  • An Azure subscription is required to provide Redis components.
  • An Azure Subscription is required to provide ServiceBus components.
  • An Azure Subscription is required to provide Application Insights components.

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5, weekdays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide a technical account manager. This support is included within the license cost.
The support arrangement has clearly defined timescales within which we have agreed to respond to a logged call . This does not imply a guarantee of a fix within this time.
Level 1 - The Software is entirely non-functional, response time 1 working hour from Acknowledgement.
Level 2 - The Software is functioning but an error exists which is preventing the use of a material component of the Software, response time is 4 working hours from Acknowledgement.
Level 3 - The Software is functioning but an error exists which is not preventing the use of a material component of the Software, response time is 7 working hours from Acknowledgement.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide
* Technical assistance in the implementation of prerequisites and system requirements.
* Knowledge transfer for the management of the system.
* Training materials including documentation, videos.
* Train the trainer.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
TuServ does not store operational data, and acts merely as a collaborative interface and conduit to other systems.
End-of-contract process
As we store no client data, once the contract ends, there are no actions. Support will end.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All versions of the client application have the same functionality. The UI is adaptive to support different screen sizes, but is consistent in look and feel.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
We can customise to meet specific requirements for individual forces. These include:
Process - we can create specific changes to the system for specific processes and procedures for that force.
System - integration with police and Line of Business systems, to extract and process data.
These are development customisations done by the supplier, and not by the user.

Scaling

Independence of resources
Currently each customer is provisioned in a dedicated tenant, and this is done for security and compliance reasons, but also means issues in one tenant cannot affect another.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
TuServ does not store data at rest.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We do not store any user data in tuServ.
Data export formats
Other
Other data export formats
We do not store operational data.
Data import formats
Other
Other data import formats
TuServ does not require bulk import of data.

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Uptime of 99.99%.
Currently no financial penalties in place, but agree on a customer by customer basis.
Approach to resilience
TuServ is provisioned using the Microsoft Azure public cloud. All provisioned services are deployed in line with Azure Best Practices for resilience.
Outage reporting
It is expected that tuServ will be deployed on an Azure subscription owned by the customer. As such, all the standard Azure alerting mechanisms for service degradation and outage are available.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
TuServ integrates with ADFS and as such the customer has complete control of access restrictions, including MFA, Geographic sign-in restrictions etc.
Access restrictions in management interfaces and support channels
Every user has their own login details.

All individual access.
Access restriction testing frequency
At least once a year
Management access authentication
Other
Description of management access authentication
We work with the force to determine the correct level of authentication for management access.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
The standard of protection required varies with the level of protective marking, according to the Government Protective Marking Scheme (GPMS).
Information security policies and processes
For documentation - The standard of protection required varies with the level of protective marking, according to the Government Protective Marking Scheme (GPMS).

Black Marble Information Security Procedural Guidelines.
IT Kit Disposal Process.
Security Incident Process.
Business Continuity Plan.
Company Handbook.

Process:
* Individuals report to a line manager, who reports to a member of the board.
* Regular meetings and electronic communications are used to disseminate information/policy & procedure updates to all staff.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use Microsoft Azure DevOps Services and the Microsoft Secure Development Lifecycle for all of our development and work tracking.
Vulnerability management type
Undisclosed
Vulnerability management approach
TuServ would run on Microsoft Azure, and all the vulnerability management is carried out at the service provider level - we would adhere to all Microsoft SLAs, and guidance around dealing with threats and patches.
Protective monitoring type
Undisclosed
Protective monitoring approach
TuServ would run on Microsoft Azure, and all the protective monitoring is carried out at the service provider level - we would adhere to all industry standards, and Microsoft SLAs, and guidance around dealing with compromises and incidents.
Incident management type
Undisclosed
Incident management approach
TuServ would run on Microsoft Azure, and all the incident management is carried out at the service provider level - we would adhere to all industry standards, and Microsoft SLAs, and guidance around dealing with, and the management of, incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Police National Network (PNN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Black Marble is committed to reducing greenhouse gas emissions through the implementation of Green Computing Principles, including energy-efficient practices, as well as advising our client base on how modernising their solutions can benefit the environment through best practice.

Covid-19 recovery

Black Marble supports and instigates free training for the tech community, which takes place either in-person or online.

In addition, Black Marble has moved to a hybrid model of working, including a remote model for delivery, where applicable, to protect both staff and clients.

Tackling economic inequality

Black Marble is a participant in the Prompt Payment Code.

Equal opportunity

Black Marble is a Disability Confident Employer, as well as actively working to narrow the gender pay gap in our industry, for comparable roles/skills.

Wellbeing

Black Marble has adopted a hybrid model of working, which includes a remote delivery option where relevant. This approach aims to safeguard both staff and clients. Additionally, Black Marble offers guidance to its staff to promote their physical and mental well-being.

Hybrid working models provide increased flexibility for employees, which can enhance well-being, productivity, and work satisfaction.

Pricing

Price
£13.50 to £30 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A full-version of tuServ, but with no integration to existing systems, over a period of three months. Depending on the customer's preferences, we can supply a limited number of demo devices, or make use of the customer's own units.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@blackmarble.com. Tell them what format you need. It will help if you say what assistive technology you use.