NINTEX UK LIMITED

Nintex Consultancy and PS

Nintex Professional Services is dedicated to the successful deployment of its products and solutions to quickly deliver value to its customers. Using our own best practice delivery methodology honed over years of deploying Nintex technologies, our consultants are experts in the strategic planning, implementation and successful deployment of Nintex solutions.

Features

• Support your implementation of Nintex as an enterprise workflow engine
• Improve your workflow, reporting and mobile processes by using Nintex
• Provide mobile device support to progress tasks away from desks
• Use Nintex to help define your business process improvement roadmap
• Training and onboarding on a range of Nintex products

Benefits

• Customers can realise a faster return on their Nintex investment.
• Launch a custom business process app relevant to your organisation
• Enable your own resources to solve business workflow problems.
• Provide a launchpad to extend your use of Nintex
• Gain valuable Nintex skills
• Support your digital transformation using low-code technology

£219 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.blackwell@nintex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

959473092741980

Contact

Paul Blackwell
07793294774
paul.blackwell@nintex.com

Planning

• Planning service: Yes
• How the planning service works: Through a series of workshops and open dialogue with our technical and business consultants, we can help you plan your move onto the Nintex platform and start to bring to life your business requirements. We will bring our experiences and best practice to your organisation to help make this implementation process as successful as it can be.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Nintex K2 Cloud
  • Nintex Automation
  • Nintex Automation Cloud
  • Nintex Process Manager
  • Nintex RPA
  • Nintex DocGen for Salesforce
  • Nintex eSign

Training

• Training service provided: Yes
• How the training service works: We have a number of Nintex platform training courses to teach your users how to best leverage our technology platform to configure low-code/no-code business process apps. ; ; Attendees to our courses come from various departments - Business Analysts, Project Managers, System Admins and IT consultants, Subject Matter Experts and Process Owners/Product Managers.; ; Training on Nintex Promapp, Nintex Workflow Cloud and Nintex K2 are some of the key areas covered by this service.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Nintex K2 Cloud
  • Nintex Automation
  • Nintex Automation Cloud
  • Nintex Process Manager

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Professional Services team will work with you to plan your migration to the cloud. Whether that is to migrate existing Nintex on-premise product solutions to Cloud or other on-prem solutions, we can work with you to migrate your solutions onto a world-class cloud platform
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Nintex K2 Cloud
  • Nintex Automation Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our project delivery methodology includes developer testing, integration testing and user acceptance testing of solutions our custom-built solutions. These are performed in close coordination with the customer to ensure all features are fit for purpose. ; ; Performance testing can be provided in high load environments. Our consultants will be involved in the architecture and design of the solution to ensure the solution is optimized for high load environments.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our Nintex Customer Support team provide platform support to Nintex customers.; ; Customers are able to raise support requests with Nintex Customer Services to request assistance with the Nintex implementation and software application. These requests can be logged via:; - Service desk; - Email; - Online via our customer portal; ; Additionally, we are also able to provide for Nintex Application Support programs (SmartCare) based on a set of service offerings that can be discussed and agreed upon.

Service scope

• Service constraints: Responses to product support requests are provided remotely via our Customer Support teams.; ; Enablement Services are provided by the European based Nintex Professional Services team. Some consultants additionally hold a level of security clearance and we are willing to work with agencies to obtain further clearance on a case by case basis as required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the severity of the issues within 1-2 business hours.; ; Standard support times 8:00 - 17:00 Monday to Friday (GMT); ; Premium support times 10 pm Sunday to 1 am Saturday (GMT) (extra costs see pricing); ; Platinum support times 24/7 - 365 days (extra costs see pricing); ; Limited support applies during holidays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Nintex standard support includes software assurance and provides users with access to a technical support engineer online during standard business hours. After-hours and product usage requests are not included but can be purchased for an additional cost.; ; Nintex software assurance provides ongoing access to product updates and downloads and various technical assistance resources, including:; ; Online training and tutorials; Nintex Knowledge Center access; Nintex Community website access; ; Enterprise/Premium Support; Premium support offers support 24x5 from Monday to Friday and also includes phone support and increased response SLAs. ; ; Select/Platinum Support ; Platinum support provides 24x7 support as well as phone support and further increased response SLAs. Platinum support also offers advisory / how-to support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  The software applications that are built using our consulting services are ones designed to save time and precious materials such as paper. Our services contribute to fighting climate change in this way

Pricing

• Price: £219 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.blackwell@nintex.com. Tell them what format you need. It will help if you say what assistive technology you use.