GREAT WAVE AI LIMITED

No-Code user-centred GenAIOps Platform

No-code platform for the creation of generative AI apps and agents. LLM agnostic, configurable Retrieval Augmented Generation (RAG) capability, GenAI evaluation and observability OOTB, industry-leading guardrails deliverable via plain text and a range of ready-made integrations. All build in-line with GenAIOps Principles.

Features

• Agent-based development
• LLM agnostic
• Evaluation & Observability OOTB
• Guardrails
• Integrations to multiple channels
• Multi-agent integrations
• API connectivity
• User-centered Gen AI development
• GenAIOps aligned
• Instant chatbot feature

Benefits

• Quickly build working Gen AI agents
• Ground agents in your data
• Select the best LLM for use case
• Monitor agent use and responses
• Use AI to evaluate and de-risk
• Instant POC development
• Low-cost, high-speed agent development

£500 to £500,000 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@greatwave.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

959508849984131

Contact

Samuel Hazeldine
07787243033
contact@greatwave.ai

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Nil
• System requirements:
  • Microsoft edge
  • Google chrome
  • Apple safari
  • Firefox

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Nil
• Onsite support: Yes, at extra cost
• Support levels: Can provide full 24/7/365 support with industry-leading SLAs subject to contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A combination of initial workshops, a gen AI chat bot service, manuals and telephone support as required.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Everything can be downloaded to CSV
• End-of-contract process: All transition and end-of-service costs are additional and should be agreed at the start of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No major differences
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Evaluation screen on the platform allows for constant monitoring of agent performance
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Nil
• API: Yes
• What users can and can't do using the API: All functionality within the platform is available via APIs as well as no-code front-end
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The whole platform is designed to be customised via the creation and management of use-case specific generative AI agents.

Scaling

• Independence of resources: Auto scaling

Analytics

• Service usage metrics: Yes
• Metrics types: Query volumes, response volumes and quality
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% during working hours; 99% outside working hours; subject to contract
• Approach to resilience: Utilize Microsoft PAAS technology which has built-in resilience and application architecture in-line with Azure well-architected framework. e.g. multi-region
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials, ISO 42001
• Information security policies and processes: ISO 27001 and Cyber esentials

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In line with ITIL 4 best practices
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: In-line with ITIL 4 best practice
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Utilize Microsoft security technology such as firewalls and Azzure security centre
• Incident management type: Supplier-defined controls
• Incident management approach: In-line with ITIL 4 best practice

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  40% of our workforce come from minority groups within economically disadvantaged backgrounds. They are recruited via the government's bootcamp schemes which we remain a keen supporter of.

  Equal opportunity

  40% of our workforce come from minority groups within economically disadvantaged backgrounds. They are recruited via the government's bootcamp schemes which we remain a keen supporter of.

Pricing

• Price: £500 to £500,000 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: All features included but time and volume limited

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@greatwave.ai. Tell them what format you need. It will help if you say what assistive technology you use.