GET SWARMS LIMITED
Service Desk Implementation & Transition Service
GetSwarm’s Service Desk as a Service is a top-tier UK-based service desk, available 24x7x365. Following ITIL-aligned processes, our skilled technicians provide level 1 and 2 technical support, managing user inquiries and troubleshooting. With a dedicated team, we ensure smooth operations and high end user satisfaction for businesses.
Features
- Multi-channel support via phone, email, chat, or ticketing system.
- Swarms dedicated IT support team for prompt issue resolution.
- 24x7x365 UK-based service desk and service management
- Efficient incident and problem management to minimize disruptions.
- Centralized knowledge management for quick troubleshooting solutions.
- Continuous performance monitoring ensures optimal system functionality.
- Joiners, movers, leavers service (JML)
- Adherence to SLA guarantees timely issue resolution.
- Regular assessments for continuous improvement of service quality.
- Our tailored solutions to meet unique business requirements and challenges.
Benefits
- Expert implementation for seamless integration and minimal disruption.
- Swarms customized design optimizes efficiency and meets specific business needs.
- Thorough audits ensure compliance and identify potential improvements proactively.
- Smooth migration process with minimal downtime and data loss.
- Flexible scaling options to accommodate business growth or fluctuations.
- Our cost-effective solutions fit your budget without compromising quality.
- Swarms certified staff ensure expertise and reliability in service delivery.
- Our comprehensive support for ongoing maintenance and issue resolution.
- Fully ITIL aligned service
- Enhanced productivity with reduced downtime and improved IT efficiency.
Pricing
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 15
Service ID
9 6 0 0 0 6 7 5 5 2 6 4 0 3 6
Contact
GET SWARMS LIMITED
Amit Jain
Telephone: 07545641528
Email: Amit.Jain@getSwarms.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
- None - pls speak to GetSwarms team for confirmation at the time of contract.
User support
- Email or online ticketing support
- Yes
- Support response times
-
We provide 24x7 prioritised service for the customer technical support staff. Our response times are as follows:
P1: CRITICAL - 15 mins
P2: URGENT - 1 Hour
P3: IMPORTANT - 3 Hrs
P4: COSMETIC/MINOR - 1 Day - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AAA
- Web chat accessibility testing
- Web chat accessibility testing: Accessibility Testing, Functional Testing, UAT Testing
- Support levels
- We provide a dedicated Technical Account manager for the duration of contract who serves as an escalation point for any service-related issues. Additionally, we can offer Level 1, 2 and 3 support depending on the needs of our clients. Cost will vary depending upon the required service levels.
- AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £400.00 | £200.00 |
| Associate business architect | £500.00 | £300.00 |
| Business architect | £600.00 | £400.00 |
| Lead business architect | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £500.00 | £300.00 |
| Senior data architect | £600.00 | £400.00 |
| Chief data architect | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £600.00 | £350.00 |
| Senior enterprise architect | £700.00 | £400.00 |
| Lead enterprise architect | £850.00 | £550.00 |
| Principal enterprise architect | £650.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £500.00 | £300.00 |
| Network architect | £600.00 | £400.00 |
| Lead network architect | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £500.00 | £300.00 |
| Lead security architect | £600.00 | £400.00 |
| Principal security architect | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £500.00 | £300.00 |
| Solution architect | £600.00 | £350.00 |
| Senior solution architect | £700.00 | £400.00 |
| Lead solution architect | £850.00 | £550.00 |
| Principal solution architect | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £500.00 | £300.00 |
| Technical architect | £600.00 | £350.00 |
| Senior technical architect | £700.00 | £400.00 |
| Lead technical architect | £850.00 | £550.00 |
| Principal technical architect | £1,000.00 | £650.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,000.00 | £650.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,000.00 | £500.00 |
| Principal cyber security audit and assurance | £1,200.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £500.00 | £300.00 |
| Lead cyber security governance and risk manager | £600.00 | £350.00 |
| Principal cyber security governance and risk manager | £700.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £400.00 | £200.00 |
| Lead cyber security monitoring | £500.00 | £300.00 |
| Principal cyber security monitoring | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £400.00 | £200.00 |
| Lead cyber security incident response | £500.00 | £300.00 |
| Principal cyber security incident response | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £400.00 | £200.00 |
| Lead cyber security vulnerability management | £500.00 | £300.00 |
| Principal cyber security vulnerability management | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £500.00 | £300.00 |
| Lead cyber security digital forensics | £600.00 | £400.00 |
| Principal cyber security digital forensics | £700.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £400.00 | £200.00 |
| Lead cyber security penetration testing | £500.00 | £300.00 |
| Principal cyber security testing | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £500.00 | £300.00 |
| Lead cyber security secure systems architecture and design | £600.00 | £400.00 |
| Principal cyber security secure systems architecture and design | £700.00 | £500.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £400.00 | £200.00 |
| Analytics engineer | £500.00 | £250.00 |
| Senior analytics engineer | £600.00 | £300.00 |
| Lead analytics engineer | £700.00 | £400.00 |
| Head of analytics engineering | £800.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £400.00 | £200.00 |
| Data analyst | £500.00 | £300.00 |
| Senior data analyst | £600.00 | £400.00 |
| Principal data analyst | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £400.00 | £200.00 |
| Senior data engineer | £500.00 | £300.00 |
| Lead data engineer | £600.00 | £400.00 |
| Head of data engineering | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £400.00 | £200.00 |
| Head of data ethics | £600.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £500.00 | £2,500.00 |
| Lead data governance manager | £600.00 | £300.00 |
| Head of data governance | £800.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £400.00 | £200.00 |
| Associate data scientist | £600.00 | £300.00 |
| Data scientist | £800.00 | £400.00 |
| Principal data scientist | £1,000.00 | £600.00 |
| Lead data scientist | £1,200.00 | £800.00 |
| Head of data science | £1,500.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £850.00 | £450.00 |
| Lead machine learning engineer | £1,000.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £350.00 | £200.00 |
| Performance analyst | £400.00 | £250.00 |
| Senior performance analyst | £500.00 | £300.00 |
| Lead performance analyst | £600.00 | £400.00 |
| Head of performance analysis | £850.00 | £550.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £400.00 | £200.00 |
| Application operations engineer | £500.00 | £300.00 |
| Senior application operations engineer | £600.00 | £400.00 |
| Lead application operations engineer | £850.00 | £550.00 |
| Principal application operations engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £400.00 | £200.00 |
| Senior business relationship manager | £500.00 | £300.00 |
| Lead business relationship manager | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £400.00 | £200.00 |
| Change and release analyst | £500.00 | £300.00 |
| Change and release manager | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £400.00 | £200.00 |
| Senior operations analyst | £500.00 | £300.00 |
| Operational control manager | £600.00 | £400.00 |
| Head of command and control | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £400.00 | £200.00 |
| End user computing engineer | £500.00 | £300.00 |
| Senior end user computing engineer | £600.00 | £400.00 |
| Lead end user computing engineer | £850.00 | £550.00 |
| Principal end user computing engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £400.00 | £200.00 |
| IT service manager | £500.00 | £300.00 |
| Senior IT service manager | £600.00 | £400.00 |
| Head of IT service management | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £400.00 | £200.00 |
| Major incident manager | £500.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £400.00 | £200.00 |
| Infrastructure engineer | £500.00 | £300.00 |
| Senior infrastructure engineer | £600.00 | £400.00 |
| Lead infrastructure engineer | £850.00 | £550.00 |
| Principal infrastructure engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £400.00 | £200.00 |
| Infrastructure operations engineer | £500.00 | £300.00 |
| Senior infrastructure operations engineer | £600.00 | £400.00 |
| Lead infrastructure operations engineer | £850.00 | £550.00 |
| Principal infrastructure operations engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £400.00 | £200.00 |
| Problem manager | £500.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £400.00 | £200.00 |
| Senior service desk analyst | £500.00 | £300.00 |
| Service desk manager | £600.00 | £400.00 |
| Head of service desk | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £400.00 | £200.00 |
| Service readiness analyst | £500.00 | £300.00 |
| Service transition manager | £600.00 | £400.00 |
| Lead service transition manager | £850.00 | £550.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £400.00 | £200.00 |
| Junior business analyst | £500.00 | £300.00 |
| Business analyst | £600.00 | £350.00 |
| Senior business analyst | £700.00 | £400.00 |
| Lead business analyst | £850.00 | £550.00 |
| Head of business analysis | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £400.00 | £200.00 |
| Delivery manager | £500.00 | £300.00 |
| Senior delivery manager | £600.00 | £400.00 |
| Head of (Agile) delivery management | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £500.00 | £300.00 |
| Digital portfolio manager | £600.00 | £400.00 |
| Senior digital portfolio manager | £850.00 | £550.00 |
| Head of portfolio | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £400.00 | £200.00 |
| Product manager | £500.00 | £300.00 |
| Senior product manager | £600.00 | £400.00 |
| Lead product manager | £800.00 | £550.00 |
| Head of product | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,000.00 | £650.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £400.00 | £200.00 |
| QAT analyst | £500.00 | £300.00 |
| Senior QAT analyst | £600.00 | £400.00 |
| Lead QAT analyst | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £500.00 | £300.00 |
| Test engineer | £600.00 | £400.00 |
| Senior test engineer | £850.00 | £550.00 |
| Lead test engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £600.00 | £400.00 |
| Head of test | £850.00 | £550.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £300.00 | £200.00 |
| Junior DevOps engineer | £450.00 | £300.00 |
| DevOps engineer | £500.00 | £350.00 |
| Senior DevOps engineer | £600.00 | £400.00 |
| Senior DevOps engineer - management | £700.00 | £550.00 |
| Lead DevOps engineer | £850.00 | £650.00 |
| Lead DevOps engineer - management | £1,000.00 | £850.00 |
| Principal DevOps engineer | £1,200.00 | £1,000.00 |
| Principal DevOps engineer - management | £1,500.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £400.00 | £200.00 |
| Junior frontend developer | £450.00 | £250.00 |
| Frontend developer | £500.00 | £300.00 |
| Senior frontend developer | £600.00 | £350.00 |
| Lead frontend developer | £700.00 | £400.00 |
| Head of frontend development | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £300.00 | £200.00 |
| Junior developer | £400.00 | £250.00 |
| Developer | £500.00 | £300.00 |
| Senior developer | £600.00 | £350.00 |
| Senior developer - management | £700.00 | £400.00 |
| Lead developer | £850.00 | £550.00 |
| Lead developer - management | £1,000.00 | £650.00 |
| Principal developer | £1,200.00 | £850.00 |
| Principal developer - management | £1,200.00 | £1,000.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £400.00 | £200.00 |
| Accessibility specialist | £450.00 | £250.00 |
| Senior accessibility specialist | £500.00 | £300.00 |
| Head of accessibility | £600.00 | £350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £400.00 | £200.00 |
| Junior content designer | £500.00 | £300.00 |
| Content designer | £600.00 | £400.00 |
| Senior content designer | £700.00 | £550.00 |
| Lead content designer | £850.00 | £650.00 |
| Head of content design | £1,000.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £850.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £300.00 | £200.00 |
| Junior graphic designer | £400.00 | £300.00 |
| Graphic designer | £500.00 | £400.00 |
| Senior graphic designer | £600.00 | £550.00 |
| Lead graphic designer | £700.00 | £600.00 |
| Head of graphic design | £800.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £200.00 | £200.00 |
| Junior interaction designer | £400.00 | £250.00 |
| Interaction designer | £500.00 | £300.00 |
| Senior interaction designer | £600.00 | £400.00 |
| Lead interaction designer | £700.00 | £550.00 |
| Head of interaction design | £850.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £300.00 | £200.00 |
| Junior service designer | £500.00 | £300.00 |
| Service designer | £600.00 | £400.00 |
| Senior service designer | £800.00 | £600.00 |
| Lead service designer | £1,000.00 | £800.00 |
| Head of service design | £1,200.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £700.00 | £400.00 |
| Lead technical writer | £850.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £400.00 | £200.00 |
| Junior user researcher | £500.00 | £300.00 |
| User researcher | £600.00 | £400.00 |
| Senior user researcher | £700.00 | £550.00 |
| Lead user researcher | £850.00 | £650.00 |
| Head of user research | £1,000.00 | £850.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- IAF / QRO
- ISO/IEC 27001 accreditation date
- Friday 3 October 2025
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- IAF / Quality Control Certifications
- ISO 9001 accreditation date
- Thursday 23 January 2025
- What the ISO 9001 doesn’t cover
- None
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 54d6e728-e89c-42af-bb49-8b90f125992e
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 13eac52b-45a5-4212-86ee-ca3e04e265b1
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Amit.Jain@getSwarms.com.
Tell them what format you need. It will help if you say what assistive technology you use.