C THE SIGNS LIMITED

C the signs AI Teledermatology

C the Signs teledermatology uses AI image analysis to support remote or in person assessment of skin lesions. Enabling capture and transfer of high-quality image, combined with clinical data to identify cancer risk, prioritise urgent referrals, and support faster, safer multi-organisation dermatology decision-making.

Features

• Real-time decision support to identify patients at risk of cancer
• AI-supported image analysis for skin lesion assessment
• Secure, high-quality image capture and transfer
• Support for clinical and dermoscopic images
• No App to download or hardware requirements
• Structured clinical data capture and history fields
• Enables review by dermatology specialists
• Clear outcome recommendations (reassure, manage, refer)
• Urgent suspected cancer (2WW) pathway support
• Fully digital, auditable clinical pathway

Benefits

• Earlier detection of skin cancer
• Support cross organisation image sharing and faster access to dermatology
• Improved prioritisation of urgent cases
• Reduced unnecessary secondary care referrals
• Shorter waiting times for high-risk patients
• Increased clinician confidence in decision-making
• Improved patient experience through quicker reassurance
• Better use of limited dermatology capacity
• Reduced pathway delays and system inefficiencies
• Reduction in cost of care

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lukewyatt@cthesigns.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

960087912556337

Contact

Luke Wyatt
07809482781
lukewyatt@cthesigns.net

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Nil
• System requirements:
  • Windows 10 (or Above)
  • Microsoft Dotnet 4.7.2 (or above) framework installed (free)
  • 100mb of hard disk space for desktop app installation
  • Modern secure browser (i.e.Chrome, Edge)
  • 1Gb computer RAM (4Gb recommended by NHS Digital as standard)
  • 1GHz computer processor speed
  • Standard broadband connection

User support

• Email or online ticketing support: Yes
• Support response times: Our average response time is within 1 hour for over 95% of queries, logged via our internal incident management system and handled by our technical Helpdesk (phone and email). Our customer service hours reflect the working hours of hospital departments and primary care customers. Weekend cover can be provided on request, if the contract is with an organisation operating over weekends, we would extend the service over this period of time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: C the Signs offers a comprehensive technical and clinical support help desk. The help desk runs Monday to Friday 9am to 5pm. We have a single point of entry to the technical and Clinical Helpdesk to make it easier for user. We have a rapid response rate to questions and queries, with a 95% closure rate with an average response time of less than 1 hour for emails and internal notifications (with telephone being considerably quicker). Alongside this, any issues requiring onsite investigation or support we will facilitate an engineer to go out to the site to investigate and fix this issue. Help desks and support provided is inclusive of the license fee.; The Helpdesk is led by the Quality Assurance Team and the Clinical Commissioning Lead for each customer, who serve as the first point of contact for the customer, to manage and lead on the installation, deployment and ongoing support, training and any technical and clinical questions regarding the system.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Prior to deployment, the local Clinical Commissioning Lead works with the customer to engage intended users across the region and support registration for CPD-certified online training. Training is available via live webinars, organisation-based sessions (on-site or virtual), or as part of existing standing meetings (on-site or virtual), ensuring minimal disruption to clinical services.; ; Users also receive a comprehensive education and training pack including videos, user guides, and supporting resources covering cancer in the UK, best practice guidance, national targets, and performance requirements. Unlimited training is provided throughout the commissioning period, with refreshers available whenever needed.; ; Following onboarding, training can be tailored to focus on interpreting cancer data and developing local cancer improvement plans. Throughout the licence period, service usage is monitored to identify additional training needs, enabling targeted support for individuals or teams to maximise adoption, consistency, and clinical impact.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract end, C the Signs will implement a detailed exit plan to support safe transfer of data back to the organisation and then securely delete any identifiable data from the database. Each organisation will complete an exit questionnaire to confirm local risks and continuity arrangements. During the termination notice period, a phased switch-off will take place to enable safe migration to alternative systems and avoid interruption to patient care.; ; Users can extract their data through a managed export process supported by C the Signs. On request, we provide a secure export in commonly used interoperable formats (e.g., CSV and structured extracts where appropriate) to support archiving, reporting, and migration. Exports are completed using role-based access controls and secure transfer methods agreed with the customer. We confirm the scope of data required (e.g., patient records, assessments, referrals, activity logs, and audit information) and provide supporting documentation. Where needed, we can support validation to ensure completeness and integrity.; ; C the Signs will be archived once all patients are removed, the organisation confirms no further use, and the Data Processing Agreement term has ended. A password-protected file of any remaining patients will be issued, followed by a data destruction certificate confirming deletion.
• End-of-contract process: At the end of the contract, C the Signs will support an orderly offboarding process to ensure continuity, safe handling of customer data, and a smooth transition away from the service. We work with the customer to support a safe exit and minimise the risk of any clinical impact, ensuring termination does not create unmanaged safety-netting actions or patient follow-up risks.; ; On request, we provide a secure export of the organisation’s data in commonly used formats (for example CSV and structured extracts where appropriate) to support reporting, archiving, or migration to an alternative service. We agree the scope of the export with the customer and provide supporting documentation where needed.; ; The contract price end-of-contract support, including data extraction, handover, and transition planning.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: C the Signs is delivered as a desktop toolbar and browser-based web platform, providing access to core features and clinical functions. The service includes a risk assessment tool, tele-dermatology capability, and triage and referral functionality. Primary and secondary care dashboards support monitoring of safety-netted patients and management across the cancer pathway. A mobile-friendly web interface enables patients to report and assess symptoms and supports direct access and self-referral into secondary care services.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The patient assessment interface is a mobile-friendly, web-based form designed for patients to report symptoms quickly and clearly. It guides users through structured questions, captures relevant clinical details and supporting information, and provides clear next steps. Patients can submit assessments securely to support remote triage and enable timely onward referral into appropriate secondary care services where required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have carried out interface testing to ensure the patient assessment interface is usable for people who rely on assistive technology and accessibility features.; ; This includes manual testing using screen readers (to confirm meaningful reading order, correct field labels, and clear instructions), and keyboard-only navigation to ensure that all interactive elements can be accessed and completed without a mouse. We also test with browser zoom and text resizing to confirm that content remains readable, layouts reflow appropriately, and no key functionality is lost at increased magnification.; ; We review the accessibility of core assessment journeys, including starting an assessment, answering questions, uploading or submitting information where applicable, and confirming next steps. During testing we check focus indicators, tab order, accessible names for buttons and form inputs, error messaging, and whether validation prompts are understandable when read aloud by assistive technologies.; ; Where issues are identified, we prioritise remediation as part of our product development process, with regression checks completed following changes to ensure accessibility is maintained across updates.
• API: No
• Customisation available: Yes
• Description of customisation: Prior to deployment, C the Signs configures the service to reflect the local setting, national guidance, organisational requirements, and agreed clinical pathways. This includes tailoring local referral routes, escalation options, assessment and triage workflows, and safety-netting processes.; ; Users can customise automated workflows, including when clinical information such as blood test results triggers tasks, alerts, or escalation actions for clinicians and administrative staff. Automated patient communications—such as questionnaires, advice, and guidance—can be configured to be sent at defined pathway stages. Dashboards and monitoring views can be adjusted to support follow-up activity and management of patients across the pathway. Access controls and permissions are configurable to align with clinical and administrative roles.; ; Customisation is managed through role-based configuration settings within the service. Local administrators and clinical leads can manage agreed settings on an ongoing basis, while the C the Signs team supports more complex configuration and pathway changes through an agreed change-control process.

Scaling

• Independence of resources: We ensure users are not affected by demand from other organisations through a scalable, cloud-based AWS architecture designed to maintain consistent performance. The service uses elastic scaling and load balancing to handle peaks in activity, and we continuously monitor platform performance using automated alarms and alerts. This enables us to identify increasing demand early and scale infrastructure further where required. Where appropriate, additional controls (such as throttling) protect overall system stability and help maintain predictable response times, ensuring the service remains responsive and available even during periods of high usage.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide buyers with service metrics to support performance monitoring, pathway optimisation, and improvement in cancer care. Metrics include engagement and usage, referral practice, safety-netting activity, pathway insights, and outcomes such as cancer detection rates. We also provide statistical reporting to map patient case finding and response rates to assessments (e.g. patients identified, contacted, assessed, and completion rates over time). All metrics are available via a live dashboard with non-identifiable statistical reporting, giving commissioners real-time and trend-based insight to track performance, variation, and impact.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Other
• Other data at rest protection approach: We ensure encryption and anonymisation of patient identifiable data at rest.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: There is no requirement to export data on an individual user basis (all information is transferred back into the Electronic Healthcare Record to maintain a single source of truth for the patient and practice). However, data can be exported into CSV format on a practice level (e.g. if the practice is safety-netting patients using an alternative to C the Signs).
• Data export formats:
  • CSV
  • ODF
• Data import formats: Other
• Other data import formats: Electronic healthcare record practice data scanning (Bulk importing)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99% availability of the C the Signs service which has been provided since our first contract (in line with AWS server guarantees). However, due to dependencies on servers and third parties for integration into the Electronic Healthcare Record (for example through NHS Digital's IM1 programme) we cannot guarantee the same level of availability for all components of the platform (as we have no recourse with third parties through NHS contracts). There are system back-ups (web, mobile applications) which provides a limited interim service whilst we wait for third parties to restore their systems. Failure to maintain server up time would trigger refunds inline with AWS refunds received and distributed amongst buyers.
• Approach to resilience: C the Signs is designed for resilience using a secure, cloud-based architecture hosted on AWS. The service is built using a modular (microservice) design and is supported by resilient infrastructure, including redundant components and automated failover to minimise single points of failure.; ; We protect service availability through continuous monitoring and alerting, with proactive capacity management and scaling to maintain performance during peak demand. Data is protected through regular backups and controlled recovery processes to support restoration in the event of system failure or disruption.; ; Our datacentre resilience is provided through AWS’s resilient cloud platform (including high availability design across multiple availability zones). Further details of our AWS region, disaster recovery arrangements, and resilience testing are available on request.
• Outage reporting: Our service reports outages through multiple channels to ensure users and administrators are kept informed. We issue email alerts to all customers affected (or potentially affected) by a service outage, including updates as the issue is investigated and resolved. We also provide in-application notifications and error messages to inform users if specific features or integrations are unavailable.; ; We do not currently provide a public status dashboard or outage reporting API; however, outage updates and incident communications are shared directly with customer contacts via email and in-app messaging.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: C the Signs authenticates users using NHS Care Identity Service 2 (CIS2) when accessed through NHS clinical systems, enabling secure authentication for authorised healthcare professionals. This is supported by username and password authentication within the host Electronic Health Record systems (e.g. EMIS, SystmOne). Access is restricted through role-based access controls, with all authentication traffic protected using TLS encryption. Authentication and access activity is logged and monitored in line with NCSC Cloud Security Principle 10.
• Access restrictions in management interfaces and support channels: Access restrictions in management interfaces and support channels; Describe how you restrict access in management interfaces and support channels.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: C the Signs authenticates management access using individual, named user accounts with role-based permissions enforced within Amazon Web Services (AWS) and through a secured production VPN. Where applicable, users are authenticated using NHS Care Identity Service 2 (CIS2) when accessing the service via NHS clinical systems. Authentication uses encrypted connections, with all administrative access logged, monitored and auditable. Access is reviewed regularly and revoked immediately when roles change or staff leave, in line with least-privilege and NCSC guidance.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: - Cyber Essentials Plus certified; - NHS Data Security and Protection Toolkit standards exceeded
• Information security policies and processes: We follow a comprehensive set of information security policies and operational processes to protect data confidentiality, integrity, and availability. These include policies for access control and user management, data protection, incident management, secure development and change control, vulnerability and patch management, logging and monitoring, supplier assurance, and business continuity.; ; Information security governance is overseen through a defined reporting structure with senior accountability, ensuring risks, incidents, and compliance activities are reviewed and escalated appropriately. Security responsibilities are embedded across the organisation, with role-based access and the principle of least privilege applied to systems and data.; ; We ensure policies are followed through a combination of mandatory staff onboarding and refresher training, documented procedures, audit trails and system monitoring, and regular reviews of access permissions and security controls. We also follow secure development practices, including peer review and testing prior to release, and maintain incident response processes to identify, investigate, and resolve security events.; ; Where appropriate, supplier and third-party security controls are assessed to ensure risks are understood and managed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: C the Signs operates controlled, auditable configuration and change management processes aligned to NCSC Cloud Security Principle 5. All configuration is centrally managed, version-controlled and access-restricted. Changes are risk-assessed for clinical safety, security and operational impact, approved by appropriate leads, tested prior to deployment and documented. Clinical changes align with NICE guidance and local pathways. Emergency changes follow expedited but controlled processes. Continuous monitoring, rollback capability and defined business continuity arrangements ensure service availability, security and patient safety.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: C the Signs assesses threats through continuous operational monitoring, annual manual penetration testing, routine vulnerability scanning, and risk reviews aligned to NHS DSPT, DTAC and Cyber Essentials Plus. Threat intelligence is informed by AWS security alerts, NHS and NCSC guidance, supplier advisories, and penetration test findings. Vulnerabilities are risk-rated and tracked to resolution. Security patches are deployed promptly based on severity, with critical patches applied as soon as practicable using controlled change processes. All actions are logged, reviewed, and subject to post-implementation assurance to maintain service security and availability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise automated bug tracking and exception tracking software which cause any runtime errors to detect any potential incidents or compromises to the system. We also have an automated error tracking system which notifies us of any unintended usage of our APIs.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: C the Signs operates ISO 20000-1 certified incident management processes with predefined workflows for common events. Incidents can be reported via telephone, email or automated error messaging within the platform. All incidents are logged and classified as P1–P3, with defined SLAs and regular communication to users and buyers. P1 and P2 incidents can be formally reported to buyers on request and, where appropriate, are incorporated into updates to the Clinical Safety Case Report in line with DCB 0129 requirements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 8%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Friday 4 November 2022
• What the ISO/IEC 27001 doesn’t cover: Nil
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6371f1f7-ed89-4388-bde7-be7fcebc20c8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 79b1a6d4-fdc7-4326-9251-b618966325de
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lukewyatt@cthesigns.net. Tell them what format you need. It will help if you say what assistive technology you use.