Cyber Incident Response

Secon's Cyber Incident Response service manages the aftermath of security breaches, and utilises specialist tools and expertise to performs forensics to identify, contain, remediate/recover/restore and recommend improvements. The service is designed to focus on accuracy and speed.


  • 24x7x365 Rapid Response.
  • Service Level Agreement based offering.
  • Cyber Incident Response methodology based around CREST Certification.
  • Purposeful and structured threat hunting with remote rapid triage.
  • Experienced Cyber Incident Response Professionals.
  • Global Incident Response capabilities.


  • Minimises the impact of a security breach.
  • Restore normal operations as quickly and securely as possible.
  • Satisfy regulatory requirements such as ICO/PCI.
  • Forensics reports to give full visibility of threat(s) discovered.
  • Recommendations to help avoid future breaches.
  • Internal and external communications support.


£1,000 to £1,750 a unit a day

Service documents

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G-Cloud 13

Service ID

9 6 0 2 0 7 1 9 8 5 1 6 2 8 9


Telephone: +447741 550 383


Planning service
How the planning service works
Design and implement a comprehensive Incident Response Plan through workshops to understand scope, roles, risk profile and required level of response.

Build Playbooks for handling each type of incident to be reviewed, on a minimum annual basis.

Plan and schedule periodic Incident Response testing exercises to ensure alignment with business and robustness of process to respond/recover.

Integrate the Incident Response Plan with the existing Business Continuity and Disaster Recovery Plans.
Planning service works with specific services


Training service provided

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Third Party Security Reviews and Audits.
  • Security Configuration
Certified security testers
Security testing certifications
  • Other
Other security testing certifications
  • CISM

Ongoing support

Ongoing support service

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Usually within One Business Day.
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
A dedicated point of contact shall be assigned with the relevant knowledge and skills to support your organisation.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications

Social Value

Fighting climate change

Fighting climate change

Secon is working towards its carbon neutral goal. As a part of this initiative, our first step is to focus on efficient use of compute power for our solutions. This encompasses sourcing compute power from greener data centres and reducing unnecessary or wasteful use of energy. The second step is to look at staff travel and focus on reducing unnecessary travel and encouraging low CO2 based travel options. We have set up the necessary infrastructure for all staff to work remotely and have done so since 2020. Changing our decision-making processes and criteria to raise the standard for environmental sustainability across our sector; and making practical changes across our operations to improve our environmental performance, thus moving beyond compliance. Our social value commitment: 2022 to 2025 will be our years of action for environmental sustainability. By the end of this period, we will see environmental sustainability become part of decision-making across our organisation and our sector. We will change and adapt our ways of working and our approach will enhance our business output and improve our organisational resilience. We will ensure that we have the resources (funding and people) in place, for the effective delivery of this strategy. We will engage our employees and other partners to embed sustainability in all contract deliverables. We will provide guidance to those that we work with regarding our environmental sustainability expectations. We will highlight the environmental impact of the activities we undertake. We will monitor performance against this strategy, including through structured audit, measuring progress against the commitments and key objectives outlined.
Covid-19 recovery

Covid-19 recovery

During the pandemic, Secon offered a no obligation support, to key worker organisations, such as the NHS - we extended an enhanced security support to our existing customers who were providing frontline services, to support the pandemic recovery. Throughout the contracted period of any G Cloud 13 contract, Secon aims to ensure we are continuously retraining our current team and recruiting those suitable skilled, unemployed, as a direct result of Covid, back into a sustainable role. During critical Covid periods, while delivering projects to the NHS, we have ensured that our solutioning supported the Hybrid working model, to ensure BAU for organisations. Secon, has a duty of care to our team – we have encouraged working from home/ hybrid working patterns, to enforce social distancing, while implementing a Green travel scheme, which complements our commitment to fighting climate change. Secon aims to ensure that we collaborate with our supply chain, in a volunteering capacity – via Outreach initiates, to support local communities, wherein the contract is being delivered. This support can take the form of an “all hands-on deck” approach or indirectly supporting our supply chain at Charity days to enable them to deliver their commitments to social value. Our social value commitment: Secon strives to ensure that we are empowering local communities, with either resources or solutions, thereby ensuring organisations swift return to BAU, post covid.
Tackling economic inequality

Tackling economic inequality

Secon, is committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. As detailed in our Equality, Diversity and Inclusion policy, we aim to create a culture that respects and values each other’s differences, promotes dignity, equality and diversity, and that encourages individuals, to develop and maximise their true potential and outputs. We have bridged the gender divide within the industry and year on year have seen a dramatic increase in numbers of those, previously lowly represented. Those previously disadvantage, due to demographics, will be recruited, and adequately trained to Secon standards, to support the activities associated with the delivery of any G Cloud 13 project. We have adapted our work space to enhance the attraction to factor those with physical disabilities, while empowering less skilled individuals to attain and excel via CPD courses. This will continue throughout the G Cloud 13 contract period. We ensure that our supply chain is astute to our commitment in terms of EDI, we monitor all suppliers and customer commitment to EDI, on an annual basis. We also vet all suppliers and customers, where applicable in terms of their awareness to Modern Slavery and Human Trafficking – on an annual basis, we ensure all supply chain onboarding is reviewed and updated documents returned, where applicable. Our social value commitment: We will support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.
Equal opportunity

Equal opportunity

Secon recognises that it is essential to provide equal opportunities to all persons without discrimination. This policy sets out the organisation's position on equal opportunity in all aspects of employment, including recruitment and promotion, giving guidance and encouragement to employees at all levels to act fairly and prevent discrimination on the grounds of sex, race, marital status, part-time and fixed term contract status, age, sexual orientation or religion. Statement of policy - It is the policy of Secon to ensure that no job applicant or employee receives less favourable treatment on the grounds of: sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Secon recognises that adhering to the Equal Opportunities Policy, combined with relevant employment policies and practices, maximises the effectivness of an individual, to both the organisation and the employee, as a whole. Secon further recognises the great benefits in having a diverse workforce with different backgrounds, not solely employed on ability. All employees of the organisation will be made aware of the provisions of this policy. The equal opportunity policy covers: Recruitment and Promotion, Employment, Training, Grievances and Victimisation.


When the recent pandemic had forced employees to work from home, Secon had ensured a policy was put in place to look after its employees' wellbeing as well as those impacted in the family as a result of its employees working from home. This policy ensures all employees have the necessary equipment and assesses their home environment for 1) Health and Safety and 2) Personal Situations 3) Vulnerabilities and Dependencies. The company also provides Employee Benefits package that includes private medical insurance and Wellbeing assessment tools. On an annual basis we review our supply chain’s commitments to H&S, with great emphasis being placed on mental and physical wellbeing. Our welfare surveillance and prevention programme has ensured that we identify health issues affecting staff early and manage the impact they may have on how staff perform their duties. * Staff training and awareness: Focussing on health and wellbeing for the contract workforce. * Methods to measure staff physical and mental health and wellbeing engagement, over time and adapt to any changes from the results. * Commitment to report publicly, on the health and wellbeing of staff, supporting the contract workforce. We encourage our team and supply chain to capitalise on their interpersonal skills and integrate themselves within local communities. Our social value commitment: As a direct outcome of the surveillance programme, we are able to identify suitable assistive tools to ensure outcomes are obtained.


£1,000 to £1,750 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.