HSO Enterprise Solutions Limited

Microsoft 365/M365 Implementation or Improvement (Power Platform, Teams, SharePoint, etc.)

Microsoft365 is cloud-based office productivity and collaboration platform, providing IT professionals and users with secure collaborative suite of tools: Microsoft Office, Exchange, SharePoint, Teams, OneDrive, Power Apps, Power Automate, Power BI.
HSO offers consultancy and implementation of Microsoft365 as part of a wider service offering combining with business application suite.

Features

• Email Exchange service integrated with the rest of suite tools
• Content creation tools: Word, Excel, OneNote, PowerPoint
• SharePoint for intranet pages and document management
• Teams for communication and collaboration
• OneDrive for user data management
• Power BI for reporting from various sources
• Power Apps and Power Automate for personal productivity
• Mobile device compatibility
• Collaboration across applications
• Power Platform solution transformation

Benefits

• Improved flexibility, speed and productivity
• Improved efficiency, collaboration and job satisfaction
• Greater balance between safety and ease of use
• Secure, simultaneous collaboration and knowledge sharing between colleagues
• Improving consistency, accuracy and confidence with apps and automation
• Better collaboration and contribution with SharePoint version control
• Secure devices for secure access, conveniently accessible anywhere
• Optimised processes through integration and automation capabilities
• Compliance with protected applications and data
• Delivered by a Microsoft Inner Circle Partner with ISO27001 accreditation

£500 to £1,900 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK-GCloud@hso.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

960339870686546

Contact

Michael Lonnon
07849087668
UK-GCloud@hso.com

Planning

• Planning service: Yes
• How the planning service works: Understand the applications available that you already own, and how these are utilised currently, receiving a report of usage, security, compliance and governance. HSO then make recommendations for improvements on platform optimization and usage, delivering a roadmap of target areas to review, prioritized by application.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Office
  • Microsoft Exchange
  • SharePoint
  • OneDrive
  • Microsoft Teams
  • Power Apps
  • Power BI
  • Power Automate
  • Power Virtual Agents
  • Robotic Process Automation

Training

• Training service provided: Yes
• How the training service works: Knowledge transfer throughout the assessment and ongoing consultancy, where required.
• Training is tied to specific services: Yes
• Services the training service works with:
  • SharePoint
  • Microsoft Teams
  • Power Apps
  • Power Automate
  • Power BI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The assessment output will make recommendations on app migrations and process improvements between cloud services -Microsoft and others - and legacy technologies, creating a prioritized backlog of workloads.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Power Platform
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The following Cloud Software and Services are supported by HSO:; ; 1. Microsoft Dynamics 365 Finance and D365 Supply Chain Management (ERP).; 2. Microsoft Dynamics 365 for Sales, Service and Marketing (CRM).; 3. Microsoft Dynamics 365 HR.; 4. Microsoft Data and Analytics Services including PowerBI.; 5. Microsoft Azure Services.; 6. Microsoft Dynamics Commerce.; 7. Microsoft Power Platform.; ; HSO’s dedicated Support Team provide support to customers via an online portal, with a UK Service window of 08:00 to 18:00. This Support window can be extended to full 24*7 support via HSO Global Managed Services. ; ; HSO typically provide 2nd and 3rd line Support, but can also provide 1st line support / dedicated teams at an additional charge.; ; HSO also provides further Managed Services options over and above a traditional Support desk. HSO's latest Managed Services brochure can be found here:; ; https://www.hso.com/wp-content/uploads/2021/11/UK-Managed-Services-Brochure-1.pdf

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: HSO Support's Response times are dependent on severity of the case, starting from 15 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: HSO provide various Support Level options, starting from an Essential Agreement which is provided by purchasing blocks of Support hours. Further offerings, both reactive and proactive, are available as fixed price agreements, with the ability to raise unlimited Incidents, with unlimited hours spent to resolve them. ; ; All Customers will be assigned a dedicated Service Delivery Manager who will be responsible for all services delivered under the Support Agreement.; ; Within these agreements, there is a comprehensive Service Catalogue where customers can choose, and therefore only pay for, the services that they require.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau - Certificate Number 212127
• ISO/IEC 27001 accreditation date: Initial Certification: 23 April 2018, Latest Issue: 21 June 2021.
• What the ISO/IEC 27001 doesn’t cover: N/A - Covers ALL HSO UK trading companies: HSO Enterprise Solutions, HSO CRM Solutions & HSO Customer Service.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  Planet - Sustainable, greener, and cleaner future. ; ; In the quest for a more sustainable tomorrow, HSO embraces a holistic approach to sustainability. Unwaveringly committed to reducing carbon footprint and maximising supply chain opportunities. Our vision encompasses more than just environmental responsibility; it embodies a philosophy of harmonising growth and innovation with a profound respect for the planet.; ; Embedding sustainable practices; ; HSO is committed to environmental excellence and pollution prevention. It works to surpass industry standards and lessen our impact on the local and global environment by conserving energy, water, and other natural resources; reducing waste generation; recycling and reducing our use of toxic materials. Emphasising efficient resourcing, responsible procurement, and innovation, HSO strives for a greener future.; ; By combining HSOs expertise as a Microsoft solutions provider with the power of Microsoft’s sustainable technologies and solutions, we’re able to support customers in achieving their net zero goals. To find more about how we can do this and help your organisation, please read page 10 of our latest Social Value brochure which can be found here:; https://www.hso.com/media/j15bdjwu/hso-social-value-brochure-2024-2.pdf; ; HSO can also provide our customers with the following service - an ESG Assessment. We analyse your Environmental, Social & Governance (ESG) reporting and support you in closing gaps to enable automated reporting. Please see the following HSO website link for further details:; https://www.hso.com/consultancy-offering/esg-assessment

  Covid-19 recovery

  Prosperity - Skills, opportunity, and liberating lives. ; ; A prosperous economy supports thriving communities and, in turn, people. HSO's commitment to ethical business practices, giving back to our communities, fair trade and responsible sourcing, ensures our growth and success go hand in hand with the well-being of wider communities.; ; Supporting the wider community: HSO works with multiple charities. For 2023/24, these are The Stroke Association, British Heart Foundation, and Alzheimer’s Research UK. To date, HSO's employees have raised over £114,000 for charity, which HSO has matched.; ; Putting technology and skills to good use: As well as time and money, HSO uses our skills to help non-profit organisations do more, eg. during lockdown, KidsOut, faced volunteer shortages affecting toy distribution to children in care and living in refuges. HSO built an app to streamline toy box scanning and tracking nationwide. Before this, KidsOut used a paper-based system to manage toy donations. The app removed time-consuming manual tasks, aiding volunteers, enabling growth and ensured efficient delivery despite employee / volunteer limitations.; ; Local economic development: HSO people are encouraged to involve themselves in local economic development initiatives. This can involve infrastructure projects or community facilities, leading to new business opportunities and job creation. ; ; Education and training initiatives: HSO works with organisations to support training and apprenticeship programmes. This bridges the skills gap by offering practical, industry-specific training to individuals seeking to enter work.; ; By combining HSOs expertise as a Microsoft solutions provider with the power of Microsoft’s sustainable technologies and solutions, we are able to support you achieve your organisation's goals, improving lives of those in your community. Please read our latest Social Value brochure:; https://www.hso.com/media/j15bdjwu/hso-social-value-brochure-2024-2.pdf; ; HSO can provide our customers with an ESG Assessment. We analyse your Environmental, Social & Governance (ESG) reporting, helping close gaps to enable automated reporting. Please see:; https://www.hso.com/consultancy-offering/esg-assessment

Pricing

• Price: £500 to £1,900 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK-GCloud@hso.com. Tell them what format you need. It will help if you say what assistive technology you use.