MOODY'S ANALYTICS UK LIMITED

Moody's Investigations Solution

Moody's Investigation Solution boosts the speed and accuracy of OSINT investigations, revealing hidden connections and risks. Used by government and law enforcement, it improves their OSINT efficiency and effectiveness. It allows integration and analysis of open-source intelligence with Moody's Orbis, GRID, and Social Media.

Features

• Search across 100+ live OSINT data sources
• Automated data filtering and categorisation
• Data and network visualisation on a chart
• Automate manual tasks like collection and plotting data on visualisations
• Automatic evidential source capture
• Controls investigators’ online footprint when browsing and collecting data
• Unique analysis of publicly available social media data
• Leverage Moody's Orbis to learn more about 475+ Million entities
• Check against Adversemedia, sanctions, watchlists and politically exposed persons lists

Benefits

• 5x productivity improvement by accessing all data within one platform
• Find the right information amongst large volumes of internet data
• Understand networks faster and spot connections you wouldn’t have otherwise
• Spend less time on manual collection and more on analysis
• Never lose evidence, even if it’s removed from the internet
• Stay secure and avoid revealing your identity to malicious actors
• Gain unrivalled ability to collect and analyse social media data
• Enrich internal data with live internet data for new insights
• Fast time to value with world-class training and support
• Increased effectiveness through collaborative team working

£28,622 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@moodys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

960641428778952

Contact

UK Marketing Team
02077725454
clientservices@moodys.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • A computer with internet access
  • An up to date Microsoft Edge, Chrome or Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Clients may contact our Help Desk via email. Emails are acknowledged within 24 hours and resolution times will depend on the complexity of the question.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: All clients are assigned a dedicated Relationship Manager, and will be given direct contact details for them. Product training is included (both onsite and remote) as part of all our subscriptions. Helpdesk support is provided to all customers without additional cost. Our helpdesk team is available by phone and email to help with any questions relating to data, software tools and integration. Moody's team is highly regarded, and has been the recipient of customer service awards presented at the International Information Industry Awards.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full user training provided onsite and online as required. Full user documentation provided. Additional training provided throughout the licence term.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can remove their data to their own or third party systems in a number of formats including JSON, CSV, PDF.
• End-of-contract process: There are no additional costs at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Full investigations platform including network analysis, search and reporting visualisations.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: An accessibility audit was undertaken by an independent organisation.
• API: Yes
• What users can and can't do using the API: Users can push and pull data.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Data sources can be added by the client or the supplier.

Scaling

• Independence of resources: The architecture is designed with a focus on resilience. This configuration has been rigorously tested across a range of scenarios to confirm its robustness in high-pressure situations. This includes failover mechanisms, redundancy systems, and disaster recovery protocols in a cloud-hosted setting.

Analytics

• Service usage metrics: Yes
• Metrics types: User level data including full usage statistics.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Blackdot Solutions

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Moodys Investigation Solution users can export their data in various formats including PDF, JSON, CSV and through the Moodys Investigation Solution import/export API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: " ; The Services will be operational and fully functional in all material respects (i.e. capable of displaying information and conducting transactions as contemplated in the ordinary course of business) 99% of the time during any 30 day period. The parties shall mutually agree upon a regularly scheduled maintenance downtime period, which shall not exceed two hours in length per day and shall occur during “off-peak hours”. Any breach of service will be refunded with an extended time on the agreed subscription based on a 10x factor of downtime."
• Approach to resilience: We use multiple availability zones and industry-leading resiliency technologies. More information is available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Moody's Analytics support and management staff have limited access to client reporting and configuration. Access is restricted to small teams of named individuals who are responsible for the ongoing support of a client. A level of anonymous use is available upon request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • Other
• Other security governance standards: SOC 2
• Information security policies and processes: Information security policies are centrally managed and reviewed by management annually. All staff complete annual training on key topics and are aware of their requirements to ensure that we maintain compliance.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We follow defined IT change management and software development processes to ensure that changes to the IT systems are appropriately managed and controlled. This includes guidance for testing, validating, and documenting changes through a formal approval and verification process before implementing changes
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We define and maintain standards for vulnerability and patch management, designed to ensure that software on any of our assets is regularly updated to mitigate security gaps, including addressing the following: » Periodic vulnerability scans use vulnerability assessment tools on all Moody’s Analytics systems that host, access, or otherwise process business data » Identification of software that will be updated, including all software components (that is, client, server and database) where appropriate » Identification of authorized sources for the software updates » Maintaining a process for authorizing and tracking software patching exceptions
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Continual monitoring of infrastructure. Trying to look for holes in security concepts is carried out on a daily basis. This is completed on both production environment and local networks.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Moody’s Analytics maintains an Incident Response Plan to ensure that potential incidents and breaches are monitored, logged, investigated, and remediated, and that roles and responsibilities throughout the incident management process are clearly defined

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Moody's is committed to effective stewardship of the environment and has taken significant steps towards reducing its environmental impact. The company has set a goal to achieve net-zero emissions across its operations and value chain by 2040. This commitment is demonstrated through its decarbonization plan, which outlines tangible strategies for realizing its climate ambitions, including the procurement of 100% renewable electricity in the Company's office spaces and optimizing efficiencies in its operations through its hybrid work program. In addition, Moody's offers products and services that help other organizations and the investor community better understand the links between sustainability considerations and the global markets. For instance, the ESG Score Predictor provides estimates of environmental, social, governance, carbon emissions footprint, transition and physical risk management scores for any company. This helps organizations to achieve full portfolio risk assessment and supports them in their journey towards environmental sustainability. Furthermore, Moody's influences its staff, suppliers, customers, and communities to support environmental protection and improvement. The company advances its commitment to sustainability by considering ESG factors in its operations, value chain, products, and services. Moody's efforts to promote sustainability-related thought leadership, assessments, and data to market participants involve adhering to globally recognized standards including the GRI, SASB, and TCFD recommendations. Through these efforts, Moody's is not only working towards its own environmental goals but also helping other organizations to understand and manage their environmental impact, thereby contributing to the broader fight against climate change.

  Covid-19 recovery

  Moody's has been proactive in supporting communities, businesses, and individuals in managing and recovering from the impacts of COVID-19. We have adapted our lending solutions to help lenders make sense of government assistance programs such as the Main Street Lending Program, the Paycheck Protection Program, and Loan Forgiveness so they can effectively provide capital to small businesses while mitigating risk. This has helped create employment and return-to-work opportunities, particularly in high-growth sectors. We have also provided banks with a secure way to invite and receive digital documents for loan forgiveness, for small business owners who have been hard hit by the pandemic. This supports people and communities, especially those worst affected or shielding, to manage and recover from the impacts of COVID-19. In terms of supporting organizations and businesses, Moody's Analytics RiskCalc Small Business score helps lenders and credit analysts improve the credit risk assessment of their small business portfolio 1. This supports businesses in managing and recovering from the impacts of COVID-19, including where new ways of working are needed to deliver services. Regarding the support of physical and mental health of people affected by COVID-19, while the research does not provide specific initiatives, Moody's commitment to employee well-being and its robust talent management framework suggests a supportive environment for its employees. Finally, in improving workplace conditions that support the COVID-19 recovery effort, Moody's has approved the 2022 - 2023 Geolocation Restructuring Program, which includes the rationalization and exit of certain leased office spaces and a reduction in staff, including the relocation of certain job functions. This supports effective social distancing, remote working, and sustainable travel solutions.

  Tackling economic inequality

  Moody's is committed to addressing economic inequality and fostering growth. The company provides tools that help customers manage risk and comply with global laws, supporting entrepreneurship and business growth. Moody's robust talent management framework creates employment opportunities and provides training, particularly in high-growth sectors and industries with skills shortages. The company supports educational attainment relevant to its contracts, viewing learning and development as an investment in its people. Moody's strives to foster an inclusive culture across its people and communities, embedding responsible, sustainable decision-making into its operations. The company believes diversity and equity are essential to building a workplace where inclusion thrives.

  Equal opportunity

  Moody's is dedicated to fostering an inclusive and diverse workforce, including disabled individuals. We believe that diversity strengthens our opinions, innovates our products, and creates a welcoming workplace. Our strategy to increase disabled representation includes a broader perspective on diversity and the significant contributions of our Business Resource Groups (BRGs). These BRGs foster unity and community, encouraging employees to be their authentic selves at work. We support disabled people in developing new skills through our robust talent management framework, which includes learning and development, talent acquisition, performance management, total rewards, succession planning, and leadership development. We offer various training programs, viewing learning as an investment in our people that aligns their professional goals with the company's success. We aim to influence our staff, suppliers, customers, and communities to support disabled people. We strive to embed responsible, sustainable decision-making into our operations and value chain, fostering a nurturing and inclusive culture. We believe diversity and equity are essential to build a workplace where inclusion thrives. Moody's is committed to addressing inequality in employment, skills, and pay. We champion inclusion, provide market-competitive compensation, benefits, and wellness programs, and advance employee engagement. We are committed to paying all employees equitably and fairly and providing extensive and inclusive benefits programs. We emphasize attracting and developing women in our workforce globally and invest in initiatives to understand what attracts, engages, and retains employees from diverse backgrounds. Regarding modern slavery, Moody's has a Modern Slavery Act Transparency Statement, demonstrating our commitment to identifying and managing the risks of modern slavery in our contracts, including in our supply chain.

  Wellbeing

  Moody's is dedicated to the health and wellbeing of its workforce, including mental health. The company's compensation programs are designed to maintain a strong, capable, and motivated global workforce. Moody's aligns compensation to local market standards to attract and retain highly-skilled talent. The company views benefits as an investment in its people and provides competitive benefits programs for all employees and their families. These programs offer resources for physical and mental health, promoting preventive care, awareness, and a healthy lifestyle. Beyond health, welfare, retirement benefits, and paid leave, Moody's offers additional benefits like parental leave and educational support. The company promotes flexible work arrangements to create a work atmosphere where people feel valued and inspired. Moody's is committed to fostering a nurturing and inclusive culture across its people and communities. The company believes diversity and equity are essential to build a workplace where inclusion thrives. This strategy guides Moody's in ensuring equal opportunities in all aspects of employment. Moody's is also committed to improving community integration through collaboration with users and communities in the co-design and delivery of contracts. The company has Business Resource Groups (BRGs) that foster a sense of unity and community, contributing to the co-design and delivery of services. Through these efforts, Moody's aims to support strong, integrated communities, demonstrating its commitment to improving community integration.

Pricing

• Price: £28,622 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Limited time period trial available upon request on a case by case basis.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clientservices@moodys.com. Tell them what format you need. It will help if you say what assistive technology you use.