Serbus Limited

Serbus Secure

Serbus Secure is a fully managed secure suite of tools including NCSC approved secure voice and messaging applications, remote access to business data and sharing of critical data between deployed teams and their command and control centres. Systems are deployed for use at Official Sensitive and in some cases higher.

Features

• Mobile Device Management (MDM)
• Secure & monitored web browsing
• CESG CPA secure voice, messaging and approved products
• Integrated business critical tools such as Situational Awareness applications
• System can be obfuscated using advanced obfuscation techniques
• Suitable for IT health check / penetration test at OS
• Data secured in transit with selective Virtual Private Network (VPN)
• Data secured at rest, with Samsung KNOX or IOS security
• Fleet can be deployed as a secure and assured system
• Cryptify Call and Armour Mobile compatible

Benefits

• Centrally manage the entire mobile device fleet
• Prevent access to rogue websites by mobile devices
• Communicate securely between your deskphone and mobile devices
• Share mission critical information with your mobile workforce
• Easily provisioned security and revoked access
• Allows sharing of centrally distributed address books
• System can be independently penetration tested for organisational compliance
• Reduces business risk costs
• Enables realtime secure communication and information sharing
• Creates a true "secure mobility" environment

£1,400.00 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at r.ticehurst@serbusgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

960711059751140

Contact

Russell Ticehurst
+44 (0)1432 870879
r.ticehurst@serbusgroup.com

Planning

• Planning service: Yes
• How the planning service works: Serbus provide no obligation advice to all prospective buyers to ensure the solution will meet their ConOp and ConEmp requirements.; ; Serbus produce high level architecture diagrams to show the inter connectivity between all components, to ensure that buyers are fully aware of the entire process prior to any order being accepted.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Serbus provide training on all elements of the Serbus Secure suite. The training covers all relevant aspects of the system and covers the underlying architecture, system updates and end user requirements.; ; Dependant on the customers requirements Serbus will provide Train the Trainer (T3) Maintainer and Operator Training.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: If buyers have an existing solution, Serbus will produce a proposal that outlines the entire migration service, and any critical activities that may impact on a seamless transition.; ; The Serbus solution is generally fully managed and Serbus take ownership of all transitional changes. The entire process will be documented and agreed with the buyer prior to accepting an order.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Serbus help buyers with performance assurance and performance testing by making available certification and reports from independent bodies, introducing buyers to existing buyers (subject to confidentiality requirements), providing no-obligation system trials, providing historical system performance metrics and historical service support metrics.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Serbus Secure is available in hybrid of hosted and on premise environments.; ; Support has been developed to enable a flexible offering that meets the customers operational requirements.; ; Serbus provide a Service Level Agreement (SLA) for each hosting environment. The service levels of the SLA are defined through discussion with the buyer to ensure that it meets their specific operational requirements.; ; Generally the support will include key updates, user enrolment and revocation, software updates, incident investigation and rectification and any other support that is agreed with the buyer prior to acceptance of the order.

Service scope

• Service constraints: Generally support is provided from 0900-1730 Monday - Friday, however support outside these hours is available subject to contract.; ; Support is typically provided using ITIL, in the form of first, second and third line support. Zero level support is also provided in the form of maintainer training.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response to an incident is typically within 3 hours.; ; Resolution of an incident is typically within 1 day.; ; The response times are during working hours hours, Mon-Fri, excluding Bank Holidays.; ; Cover outside these hours and at weekends is available, subject to contract.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Serbus provide/work on the following service levels:; ; Zero Level Support - Typically the Customer's maintainers or technicians are trained through a "paid for" T3 Training package.; ; 1st Line Support – Included in the Service Level Agreement, which is paid for on a monthly or annual basis. Pricing is subject to the level of cover required. No additional fees apply, subject to fair usage.; ; 2nd Line Support – Included in the Service Level Agreement, which is paid for on a monthly or annual basis. Pricing is subject to the level of cover required. No additional fees apply, subject to fair usage.; ; 3rd Line Support - Included in the Service Level Agreement, which is paid for on a monthly or annual basis. Pricing is subject to the level of cover required. No additional fees apply, subject to fair usage.; ; A dedicated Account Manager is assigned to each Buyer and a Technical Engineer is available upon request through the Account Manager.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mobile Iron, CISCO, Cryptify AB, Armour, Samsung, Apple

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Serbus believe is developing all members of staff. To that end, Serbus support educational development in areas specific to the delivery of the services provided and for the wider deliverables. Serbus provide internal and external training to develop each individual in order to help them reach their full potential.

  Equal opportunity

  Serbus is an equal opportunities employer. Our record demonstrates this through the inclusion of registered blind and neuro diverse employees. We make the necessary adjustments to enable all staff to develop. This can been seen through specialist software, an accessible building and positive actions to support disabled people in developing new skills relevant to the contract

Pricing

• Price: £1,400.00 a user a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at r.ticehurst@serbusgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.