MuchSkills AB

Skills and certifications management & visualisation platform by MuchSkills

Our SaaS platform offers a comprehensive skill and competency mapping solution, facilitating talent marketplaces, strategic workforce planning, and certification tracking. It enables skill validation, gap analysis, and targeted learning, supporting internal mobility and optimal team formation based on skill sets.

Features

• Skill & Competency Mapping: Organizes employee skills for optimal alignment.
• Talent Marketplace Platform: Connects employees for mentoring, collaboration, and opportunities.
• Certification Tracking: Tracks and records employee certifications and badges.
• Strategic Workforce Planning: Plans and forecasts workforce development needs.
• Skill Gap Analysis: Identifies skill deficiencies and development opportunities.
• Learning Material Integration: Links courses and videos for skill enhancement.
• Skill-Based Goal Setting: Enables personal development goals setting and tracking.
• Skills Progress Monitoring: Visualizes skill progress and changes over time.
• Skills-Based Team Builder: Builds teams by skills, experience, and availability.
• Utilization Reporting: Reports real-time employee project involvement and utilization.

Benefits

• Enhances Strategic Decisions: Quickly leverage workforce capabilities for strategic alignment.
• Fosters Internal Mobility: Matches skills with internal roles and opportunities.
• Streamlines Talent Development: Monitors and manages targeted employee skill progression.
• Supports Continuous Learning: Directly accesses materials for immediate skill enhancement.
• Improves Team Performance: Builds teams based on skills and competencies.
• Increases Operational Efficiency: Utilizes real-time data for effective management decisions.
• Encourages Employee Engagement: Engages employees in their career development.
• Optimizes Resource Allocation: Effectively allocates personnel by understanding team needs.
• Reduces Skill Gaps: Identifies and closes skill gaps for advantage.
• Promotes Organizational Transparency: Increases company visibility through charts and reporting.

£51.40 to £55 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel@muchskills.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

961216424287678

Contact

Daniel Nilsson
+46707403684
daniel@muchskills.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is not allowed to be used in Russia.
• System requirements: Users must have access to computer/mobile device with internet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 min to 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can access the web chat 24/7 on MuchSkills website or directly in the MuchSkills software. Users access it by clicking on an icon in the bottom right. MuchSkills team will reply as soon as possible all days of the week. There are no limitations.
• Web chat accessibility testing: We use a solution called Intercom https://www.intercom.com/ and they continuously do testing and work on and adheres to accessibility guidelines
• Onsite support: Yes, at extra cost
• Support levels: Standard Support; Availability: Monday to Friday, 8 AM to 6 PM Central European Time (CET).; Response Time: Promised response within 48 hours; typical response time around 10 minutes.; Channels: Support is available via email and chat.; Cost: Included in all our subscription plans at no additional cost.; Features: Our Standard Support ensures that any inquiries or issues are addressed promptly within the stated timeframe. This service is designed to meet the needs of all our customers, providing reliable and efficient assistance during regular business hours.; ; Premium Support (For Enterprise Clients); Availability: 7 days a week, 8 AM to 6 PM CET.; Response Time: As with Standard Support, while the promised response time is within 48 hours, we typically respond within 10 minutes.; Channels: Support is available via email, chat and phone.; Cost: Dependent on the number of users; tailored specifically for Enterprise clients.; Additional Services: Enterprise clients benefit from a dedicated Customer Success Manager who assists with more complex needs and ensures a tailored customer service experience.; Escalation: For technical issues or challenges that require more in-depth troubleshooting, our support team has a clear escalation path to our development team, ensuring that more complex problems are resolved efficiently.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer professional onboarding services such as ; - system setup and configuration ; - online training ; - onsite training ; ; Professional services such as ; - skills taxonomy creation and modification ; - skill gap, risk and opportunity analysis ; - leadership training ; ; MuchSkills have one of northern Europes top expert in skills and competence mapping and analytics
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers can extract data via our API https://app.muchskills.com/api/docs/ and send it directly to any other solution. ; ; Alternatively, we can export data into Excel documents. ; ; For customers that end contract, we also make sure the data is available up to one year after contract end.
• End-of-contract process: When the contract ends the system locks so users are not able to add new skills. At the end of the contract client can for up to 1 year access the data via API or web user interface. We have also included that we can export data to Excel documents.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences. All features are available on mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: All users and administrators can access MuchSkills via a web-based user interface. ; ; In addition, MuchSkills offers an API and you find the documentation here https://app.muchskills.com/api/docs/ ; ; The API can be used to send data to other systems such as PowerBi, CRM systems, planning systems, etc.
• Accessibility standards: None or don’t know
• Description of accessibility: We integrate various accessibility features based on general web accessibility standards and guidelines, such as those outlined by the Web Accessibility Initiative (WAI) of the W3C.
• Accessibility testing: Our user research team does these tests to ensure the product is as accessible as possible.
• API: Yes
• What users can and can't do using the API: The API is used by the organisation to access the data stored in MuchSkills and send it to other applications such as PowerBi, CRM systems, etc. Full documentation can be viewed at https://app.muchskills.com/api/docs/ ; ; API is read-only and no changes are allowed. ; ; We also have other hidden APIs for integration into HRIS systems like SAP Success Factors and APIs for integration into project management systems like Jira.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can ; - import and edit skills taxonomy, skill lists and list of skills ; - manage all settings ; - add lists of skills ; - add lists of certifications ; - add training material ; - Give out certifications ; ; Managers ; - validate skills, give out skills and badges; - Give out certifications ; - create skill based teams; - create lists of skills ; - add training material ; ; Users ; - Add their skills, competences, certifications, work history, education, work experience, etc ; - create lists of skills ; - create skill based teams ; - add training material

Scaling

• Independence of resources: We use Amazon Web Services and MondoDB to handle load balancing, auto scaling, concurrency controls and database scaling and optimization.

Analytics

• Service usage metrics: Yes
• Metrics types: Administrators and managers can see in real-time dashboard usage and how well the data in the system is updated by users.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: An end users can export their data by printing it or create a PDF. The organisation can export all data via API https://app.muchskills.com/api/docs/ and there are also CSV export inside the product.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • API
• Data import formats:
  • CSV
  • Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim for 99.9% service availability using reliable infrastructure. We do not offer standard SLAs, but we address refunds and compensations on a case-by-case basis in the event of significant downtime.
• Approach to resilience: Our service leverages cloud-based solutions, specifically AWS and MongoDB Cloud, to ensure high resilience. We do not maintain our own data centers; instead, we rely on the robust cloud infrastructure provided by AWS, which includes features like auto-scaling, load balancing, and multi-zone availability. For more detailed information on our resilience strategies, please request further details.
• Outage reporting: We inform customers of outages via email alerts as soon as an issue is detected.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: SAML
• Access restrictions in management interfaces and support channels: Access to our management interfaces and support channels is strictly limited to key personnel: the CEO, CTO, and Head of Product. This ensures that sensitive customer data is handled only by top-level executives with robust authentication measures in place to secure access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We rely on the security certifications and standards compliance of AWS and MongoDB Cloud, including ISO/IEC 27001 and SOC 2. This ensures robust security governance for our infrastructure through their proven frameworks and best practices.
• Information security policies and processes: As a small team, we efficiently implement and monitor our information security policies, which align with industry best practices. Our size enables effective oversight and quick response to security issues, reinforced by regular training and audits. This ensures our policies are consistently followed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We manage our IT resources with a centralized inventory system to track all service components throughout their lifecycle. Each proposed change is thoroughly assessed for potential security impacts by our security team. This process involves a careful review and a trial implementation in a controlled environment to ensure stability and security before changes are fully deployed. This ensures our operations remain secure and reliable.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process is structured around continuous monitoring and rapid response. We actively assess potential threats to our services by analyzing system logs and security alerts. When vulnerabilities are detected, our automated deployment systems allow us to deploy patches swiftly, often within hours, ensuring minimal exposure to risks. We source information about potential threats from industry-leading security advisories and databases, which keeps us updated on the latest security trends and vulnerabilities. This proactive and automated approach ensures that our systems remain secure and resilient against emerging threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes involve real-time system surveillance to detect potential compromises. We use advanced monitoring tools to track unusual activity and analyze system logs. Upon identifying a potential security issue, our response team is alerted immediately, and we initiate an incident response protocol which includes containment, eradication, and recovery steps. Our team is equipped to respond to incidents typically within minutes, ensuring rapid mitigation and minimal impact. This swift and systematic approach allows us to maintain high security standards and quickly address any threats to our infrastructure.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management includes predefined processes for common events. Users can report incidents through email or directly via our in-app chat support provided by Intercom. Post-resolution, we provide detailed incident reports that outline the resolution steps and preventative measures taken.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service actively contributes to the fight against climate change through several impactful measures. We prioritize energy-efficient operations by hosting our cloud services in data centers that adhere to the highest standards of energy efficiency, significantly reducing carbon footprints. These data centers are powered by renewable energy sources, aligning with global sustainability goals. Furthermore, our software optimizes resource allocation, ensuring that energy consumption is minimized across operations without compromising performance. We also encourage our clients to reduce their reliance on physical infrastructure, promoting remote work capabilities which decrease the overall corporate carbon emissions by cutting down on commuting.

  Equal opportunity

  Our G-Cloud service, MuchSkills, plays a significant role in promoting equal opportunity by directly combating biases in the workplace. By making all talent and competencies visible and accessible to every employee, MuchSkills ensures a transparent and inclusive environment. Our platform supports the building of skill-based teams, which naturally fights biases by spotlighting talents that might otherwise be overlooked due to traditional hiring practices or workplace visibility issues.; ; This approach is particularly effective for remote workers and introverts, who may not be as prominently visible in conventional office settings but whose skills and competencies are critical to project successes. By leveraging MuchSkills, organizations can democratize access to opportunities, ensuring that every employee, regardless of their working location or personality type, has a fair chance to participate in and contribute to various projects. This systematized visibility helps in breaking down silos and fostering a culture of inclusion where decisions are made based on skills and suitability rather than proximity or prominence.; ; In essence, MuchSkills serves as a tool to democratize talent access, making it equitable for all employees. This helps organizations not only in recognizing and utilizing hidden talents but also in creating a more balanced and fair workplace. Such a strategy is crucial for fostering a diverse and innovative organizational culture, where equality of opportunity is not just an ideal but a practical reality.

  Wellbeing

  Our G-Cloud service, MuchSkills, significantly enhances workplace wellbeing by enabling organizations to focus on strengths-based interventions. Grounded in research, such as findings from Gallup, which show that employees who work with their strengths are more engaged and happier, MuchSkills facilitates the visualization and utilization of individual strengths. This not only boosts employee engagement but also enhances overall job satisfaction and happiness.; ; MuchSkills promotes a culture of continuous self-development, allowing employees to identify and develop their skills continually. This focus on personal growth contributes positively to their mental health and wellbeing. Additionally, by enabling managers to recognize and nurture the unique strengths of each team member, our platform fosters a supportive work environment where employees feel valued and understood.; ; Moreover, MuchSkills supports flexible working environments, empowering employees to work in ways that best suit their lifestyles and personal commitments. This flexibility helps reduce stress and burnout by allowing employees to manage their work and personal life more effectively. Our commitment to wellbeing extends beyond software features; we actively support wellbeing initiatives and collaborate with organizations dedicated to mental health awareness, ensuring a holistic approach to employee wellness.; ; In summary, MuchSkills not only improves operational efficiency but also plays a crucial role in enhancing the psychological and emotional wellbeing of the workforce. By aligning employees’ roles with their strengths and promoting a culture of growth and flexibility, MuchSkills creates a more fulfilling and positive work environment.

Pricing

• Price: £51.40 to £55 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All services and functions are included and you can try the solution for 1-3 months. Please contact MuchSkills if you are interested.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel@muchskills.com. Tell them what format you need. It will help if you say what assistive technology you use.