MONTVIEUX LIMITED
Montvieux Machine Intelligence Service Management
Montvieux Machine Intelligence Service Management offers flexible services for integrating and supporting various applications, leveraging their expertise in secure platforms, big data, cloud technology, and machine learning. They manage complex subcontractor ecosystems efficiently, ensuring optimal outcomes for customers by adhering to specific values and behaviours.
Features
- Agile, DevOps-driven service implementation and refinement.
- Manages partner ecosystems with values-based leadership.
- Can embed customer personnel for skill transfer and task management.
- Client-visible backlog for service refinement.
- Provides service performance insights.
- Security-cleared development and support team.
- Tools for service management and ticket logging.
- Help Desk available during office hours.
- Next-day ticket response.
Benefits
- Knowledge sharing and up-skilling of embedded Customer organisation personnel.
- Comprehensive support and innovation wrap for products, applications and services.
- Agile approach to the refinement and evolution of capability.
- Service reporting (availability and other Client-directed KPIs).
- Montvieux helpdesk for technical and data science support.
- Assured support from Security Cleared Montvieux team.
Pricing
£531.38 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@montvieux.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 6 1 2 2 1 0 2 8 7 3 6 0 0 3
Contact
MONTVIEUX LIMITED
John McQueen
Telephone: 01684273832
Email: frameworks@montvieux.com
Planning
- Planning service
- Yes
- How the planning service works
- As part of the definition phase Montvieux will work with the client to include any requirements for business analysis, solution design and security architecture.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- As part of the definition phase Montvieux will work with the client to include any requirements for training.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As part of the definition phase Montvieux will work with the client to include any requirements to help the client set up or move between cloud hosting or cloud software services.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As part of the definition phase Montvieux will work with the client to include any requirements to provide quality assurance and performance testing.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- As part of the definition phase Montvieux will work with the client to include any requirements for hosting or software services.
Service scope
- Service constraints
- Normal Business Hours cover Monday to Friday over the hours of 09:00 to 17:00
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Montvieux will define and agree service levels based upon each customer engagement.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Montvieux will define and agree service and support levels based upon each customer engagement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Montvieux has a carbon reduction policy based on 2019 baseline figures, with a plan underway to achieve net zero by 2040, 10 years ahead of the government's target. The plan has created a difference of 7tCO2e between 2019 and 2022, a 20% reduction. Below are examples of benefits we could deliver through the framework:
Build workforce awareness of the impact of their decisions - add carbon reduction to our mandatory company training days.
Procure increasing amounts of renewable energy for our sites.
Procure/rent goods and services from companies that have a carbon footprint reduction plan e.g. Amazon Web Services or company laptops are made by Apple® (Apple® intends for all products to be carbon neutral by 2030).
Monitor and reduce business travel through effective management/policies.
We will look at ways we can reduce energy consumption per head. We have recently been through a large growth spell, which has made this less manageable but moving forward this is something we can focus on.Equal opportunity
Montvieux has an equal opportunities policy that is updated yearly and shared with all employees who are required to formally acknowledge that they understand their responsibility. We offer inclusive and accessible recruitment practices and we provide the ability to work from anywhere through remote and hybrid roles with completely flexible working hours. Our roles all come with a pay grade, based on skills alone, so there is equal pay within the same roles. We have a skills matrix and all employees are invited to request training they want to complete, managing their own development with support. We hold training days and guild days which are accessible for everyone involved and we train up tech leads internally - our youngest trainee is a 23 year old female.Wellbeing
Montvieux has created constellation groups, a home/group of employees to connect to, that can share information and look after each other. We have an employee wellbeing owner and have recently increased our benefits to ensure that everyone has access to a health cash plan that includes a helpline and 8 free counselling sessions should they be needed.
We hold company training days where employees showcase the work they are doing, learn about activities within the company and have fun. (i.e. colouring competitions, quizzes.) We hold multiple socials and run social channels at work to make it easy for like-minded people to connect. We arrange physical activities after a training day and then all get together for bonding/dinner in the evening. We run Guild days, allowing employees with interests in portfolio areas (i.e reinforcement learning), to get together, learn and train within company time and we have mental health first aiders within the company and hold a mental health talk every year.
Pricing
- Price
- £531.38 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@montvieux.com.
Tell them what format you need. It will help if you say what assistive technology you use.