| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,650.00 |
M8 SOLUTIONS LIMITED
AI and Microsoft 365 Copilot Consultancy and Services
The effective use of AI and Microsoft 365 Copilot is critical to improving productivity, decision-making, and consistency. Introduced with governance and security to ensure trust and adoption. We provide structured delivery, bringing the right balance of technical expertise, governance, and practical enablement to help organisations realise value from AI safely.
Features
- Secure Microsoft 365 Copilot configuration aligned to NHS governance requirements
- Agentic AI agents automating multi-step operational and clinical workflows
- Role-based Copilot training supporting safe, confident NHS-wide AI adoption
- AI governance, compliance and Responsible AI reviews for regulated environments
- Integration of AI with NHS HR, finance and operational systems
- Custom Copilot Studio solutions embedded within Teams, SharePoint and Outlook
- AI Builder low-code models for document processing and predictive insights
- Controlled AI access using Microsoft security, permissions and data boundaries
- End-to-end AI delivery from discovery through deployment and assurance
- Ongoing optimisation, monitoring and documentation supporting sustainable AI adoption
Benefits
- Reduce administrative burden by automating repetitive tasks across NHS teams
- Improve decision-making through accurate summaries of meetings, emails and documents
- Accelerate response times using intelligent AI agents handling routine requests
- Increase productivity by embedding AI directly into everyday Microsoft workflows
- Strengthen governance with controlled AI access, auditing and compliance oversight
- Enable staff to complete tasks faster with guided, context-aware assistance
- Reduce errors by integrating AI with trusted, approved NHS data
- Support consistent working practices through standardised, role-based AI usage controls
- Free up clinical and operational time for higher-value patient-focused activities
- Scale AI adoption safely without disrupting existing NHS systems operations
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tracy@m8solutions.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
9 6 1 2 8 8 0 8 1 7 2 1 4 1 2
Contact
M8 SOLUTIONS LIMITED
Tracy Scriven
Telephone: 07925051060
Email: tracy@m8solutions.co.uk
About the service
- Service categories
-
Cloud Support Services
Training
- Basic user - cloud based services
- Super user - Cloud Based Services
- Function/service optimisation skills
- Other
Service scope
- Service constraints
- Agent capabilities depend on Microsoft 365 and Copilot Studio feature availability, licensing, and data access permissions. Performance relies on connector limits, API throttling, and integration boundaries. Some advanced actions require administrator approval or elevated permissions. Planned maintenance is scheduled by Microsoft with prior notice.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Response times: Business hours (Monday–Friday, 09:00–17:00): initial response within 4 hours. Out-of-hours, weekends and public holidays: initial response within 24 hours. Critical issues are prioritised and escalated immediately where necessary.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Dependent on agreed service delivery
Supplier type
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- IThink365
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,050.00 | |
| Lead cyber security penetration testing | £1,050.00 | |
| Principal cyber security testing | £1,050.00 |
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- D2995467-44e9-4934-a970-bb8b35e0ed39
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Mission: Break down barriers to opportunity
-
By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
- Mission: Build an NHS fit for the future
-
That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tracy@m8solutions.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.