Edocuments : SpringBoard

EDocuments Platform

EDocuments BIM Digital Handover Information, Operation & Maintenance (O&M) Manuals, linked to graphical models and CAFM application. Our data driven approach allows a flexible and collaborative creation and presentation of asset data. “EDocs Platform” is the central hub for all asset information from design, construction and into FM.

Features

• Completely online real time collaboration
• Built in validation with project specific settings
• Online model viewer with direct access to asset information
• O&M, COBie and IFC import and export tools
• Traceable audit history of all tasks, documents and asset attributes
• Golden Thread, input once, check once, use many times.
• High level reporting and statistics across your portfolio
• CAFM and CDE options available for direct integration
• Detailed, configurable access control and security
• Single click O&M exports.

Benefits

• No need for specialist software to deliver quality information
• Ensure that your data is what you need first time
• Save operational costs managing your building with quick information access
• Easy compliance to ISO 19650, BS1192, PAS1192-2 and BS1192-4
• Understand supply chain and asset effectiveness with KPIs
• Powerful search functions saves time accessing relevant information
• Improve built asset value with portfolio wide visibility and reporting
• Save time managing data with it all in one place
• Make supply chain management easier with online monitored access

£500 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@edocuments.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

961450498822677

Contact

UK Sales
01245 330010
sales@edocuments.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Deployed Nodes must be running Microsoft Azure Cloud Services.
• System requirements: As Microsoft Azure Cloud Services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business hours 08.00 to 17.00 Mon-Fri. Response depends on severity of request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Live Chat available to users during office hours using third party software manned by our own employees. Systems in place for raising support tickets out of normal working hours.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Basic online support is provided for every project. This includes email support for technical software and usability. ; ; Additional support levels available, including telephone support, live chat support, platform help guidance, software training, process training and QA support. ; ; On site training and support can also be offered at additional costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online documentation and videos are available for self lead training by means of step by step instructions to all the features on EDocs Platform as well as Live Chat support. ; ; Offline documentation (PDF) is also available for a range of user levels and tasks (i.e. quick start guide, document outputs) ; ; On site training and tutorials are available for additional fees.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Asset Information Models generated in EDocs Platform are made available online at the end of the project for 12 Months. The customer may output their data at any time without affecting the online hosting. ; ; Alternative outputs can be specified for the project phase (see pricing list for full details).
• End-of-contract process: Asset Information Models generated in EDocs Platform are made available online at the end of the project for 12 Months. The customer may output their data at any time without affecting the online hosting. ; ; Alternative outputs can be specified for the project phase (see pricing list for full details). ; ; From Month 13,a licence can be purchased for £20 per user per month enabling user to edit documents. A read only version is available for free. ; ; If online hosting is not required at this time, the information will be archived for a minimum of 7 years.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Visit https://api-docs.edocuments.co.uk/ to find out more; ; API's are mainly used for Reporting and analytics, but can control most of the platform.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A large degree of customisation is possible such as the document templates, operation and maintenance templates, asset information, types and components properties, as well as the dashboards analytics and reporting.

Scaling

• Independence of resources: The service constantly monitors its load and will auto-scale out to meet increased demand. As such, a project of any size will automatically scale to deliver consistent performance.

Analytics

• Service usage metrics: Yes
• Metrics types: A number of usage metrics are available for example: number of online users, service performance metrics, key content metrics (including tasks, documents, files etc).
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data on demand using the web service. Once built the user will receive an email with a direct download link.; API's are also available.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Microsoft Word (.docx)
  • Microsoft Excel (.xlsx)
  • COBie
  • IFC (industry Foundation Classes)
  • ZIP (Word with associated documents)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Word
  • PDF
  • Revit
  • IFC

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For Cloud Services, we guarantee that at least one role instance will have Role Instance Connectivity at least 99.95% of the time.
• Approach to resilience: Available on request
• Outage reporting: Public dashboard - Azure

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Through an application firewall.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 05/12/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are an ISO27001 company, ; We follow a set of internal processes and policies as described in our Information Security Policy document. ; Developers and senior developers escalate issues to company directors. Regular internal code reviews and training highlight non-conformances.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All Changes are logged through an SVN system, changes are assessed for their potential security impact against the current best practices and know threats.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Potential threats are assessed from industry ACOPs (i.e. OWASP). Threats are internally verified and prioritised, patches can be deployed within an hour.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Threats are identified through logging of the application firewall
• Incident management type: Undisclosed
• Incident management approach: A web based helpdesk system is used to log and manage incidents for our systems. Users can generate tickets within the helpdesk system which get reported back to a support engineer. ; ; The resulting helpdesk ticket and subsequent actions are used as a record and report of the incident and action taken.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Fighting climate change ; ; Edocuments take this subject very seriously and have company approved policies on our website.

Pricing

• Price: £500 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Users can try a 1 month trial of the service in a sand-boxed environment. All tools and features will be available except for exports.
• Link to free trial: Clients details required to set up Sand Box

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@edocuments.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.