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PWM Training (UK) Limited

Microsoft 365 On-demand learning and support site (LearnHub)

Learning portal hosted using SharePoint. Providing on-demand learning guides and videos for Microsoft 365 apps including Microsoft Teams, SharePoint, Office, Viva, Power apps. Guidance and video materials are customised to suit your licensing, app customisation and your ways of working. The portal is also presented using your brand.

Features

  • On demand learning site offers blended learning options
  • How to videos
  • Links to Custom or Microsoft How to guides
  • Microsoft apps Top tips
  • Evergreen update news and guidance
  • SharePoint communications site hosted in your tenant
  • Share Digital Transformation or Evolution project roadmap and news
  • Host Project sponsor statement
  • Guidance, for all levels, to reflect your ways of working
  • Provide a hub for M365 project links, news and learning

Benefits

  • Educating employees on Microsoft 365 apps to increase employee adoption
  • Customised guidance to share and support your roll out messaging
  • How to guides aligns to your ways of working
  • Accessible via browser and mobile
  • Supports digital workplace transformation or evolution to meet digital goals
  • Provides an additional channel for communications
  • Surfaces Microsoft help links where customisation is not applicable
  • Colleagues can learn their own way, in their own time
  • Provides a space for roll out or upgrade project news
  • Enables 247 on demand learning for shift workers

Pricing

£700 to £850 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerry@pwmtraining.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 6 1 7 2 3 8 4 3 2 1 9 7 5 6

Contact

PWM Training (UK) Limited Kerry Purdy
Telephone: 01536 540064
Email: kerry@pwmtraining.co.uk

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Customised training for Microsoft 365 apps and activities to support your Digital Workplace transformation or evolution. Activities, in addition to training, can include the development of a Blended Learning support site and adoption and comms assistance.
Training and Adoption support to support promotional events such as Roadshows and Comms, to raise awareness of your project, and to “Build the Buzz”.
Training services includes customised classroom and/or online training modules, to suit your specific ways of working and KIM policies. Training modules and Deep Dive session content to cover Role specific tasks, to provide a "Get the job done" learning approach. How to materials, session recordings, floor walking and drop-in clinics help to close any knowledge gaps following training or video watches.
A programme of learning to support your training advocates/champions community; including Q&A sessions, first look training, topic or project lunch & learn sessions and regular forum facilitation.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Office 365 Desktop, Browser and Mobile
  • Microsoft SharePoint and Teams
  • Microsoft 365 Copilot
  • Microsoft Excel, Word, PowerPoint, Outlook
  • Microsoft OneNote, Publisher, Visio
  • Microsoft Viva; Insights, Connections, Amplify, Engage, Learn
  • Microsoft Clipchamp and Stream
  • Microsoft Power Automate, Power BI
  • Microsoft Forms, Sway, Bookings
  • Microsoft Lists, To Do, Microsoft Planner

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
During all phases of a project we use the Microsoft 365 apps to encourage open lines of communication and collaboration within the project team. We hold regular meetings and investigate feedback from all levels to deliver an adaptable and flexible service throughout.

We add questionnaire links on site pages, requesting site and content feedback and estimated time saved metrics.

We encourage open lines of communication with your IT Service Desk and request call reports that identify common knowledge gaps. These regular reports enable us to focus campaigns and create help materials that could be used to reduce ServiceDesk calls. Call rates on these campaign subjects are tracked to check the success rate.

We request M365 app usage metrics at the start, and throughout the project to show the relationship between learning and your adoption and usage levels.

We encourage Champions, Stakeholders and End Users to share successful adoption stories in the form of internal news articles, VoxPops videos and top tips. This enables us to not only encourage session attendance and “build the buzz” but also to confirm and share our quality service messages.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
We offer a simple service to any previous training attendees. We will respond to direct messages and emails, during our contracted training days. Any spare time within a contracted training day can be utilised to respond to these types of help request. Additional days to deal with volume can be scheduled as ad-hoc or recurring.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

Fighting climate change

As MS365 experts, the PWM training and adoption service contributes to tackling climate change by promoting sustainable practices, fostering remote collaboration, and reducing the need for physical travel. Through efficient digital workflows, it minimizes paper usage and energy consumption, aligning with environmental conservation efforts. By empowering pubic sector departments to operate more efficiently and remotely, it indirectly reduces carbon emissions associated with commuting and office spaces. Ultimately, this supports Net Zero as a core social value.

Tackling economic inequality

Microsoft 365 training with PWM Training, equips teams with advanced tools and skills, fostering innovation and efficiency. This leads to a more resilient department within the public sector by enabling better collaboration, data-driven decision-making, and streamlined processes. As a result, you can adapt to supply chain changes more effectively, ensuring economic stability and equality. By empowering all levels of the civil service with these capabilities, the service helps to level the playing field, providing equal opportunities for growth and development, which is essential for addressing economic disparities. Ultimately, this contributes to a stronger, more competitive, and equitable economy.

Wellbeing

Our PWM Training and adoption service enhances well-being by providing training and support of the Microsoft 365 tools and resources that support work-life balance, reduce stress through efficient task management, and foster a positive work environment. By enabling better collaboration and communication, it helps individuals and teams feel more connected and supported, contributing to overall job satisfaction and mental health. This holistic approach to productivity not only improves individual well-being but also cultivates a healthier, more inclusive workplace culture within the Civil Service, reflecting well-being as a core social value.

Pricing

Price
£700 to £850 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kerry@pwmtraining.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.