DATASUMI LTD

AI Spokesperson - Intelligent Virtual Presenter

Datasumi's AI Spokesperson is an innovative, AI-driven virtual presenter aimed at transforming how businesses engage with their customers, stakeholders, and the public. Our AI Spokesperson offers a smooth and captivating conversational experience, allowing organisations to communicate their messages effectively, enhance customer interactions, and elevate their brand image.

Features

• Accurately comprehends and responds to user queries.
• Tailorable persona to align with an organization's brand identity.
• Fluent communication in multiple languages for diverse audiences.
• Handles high volumes of simultaneous interactions efficiently.
• Offers real-time insights into user interactions for informed decisions.
• Seamless integration with various communication platforms.
• Adapts over time, improving its understanding of user preferences.
• Maintains high data privacy and security standards.

Benefits

• Personalised interactions for improved customer satisfaction.
• Automates routine communication tasks, reducing operational costs.
• Unified brand message across all communication channels.
• Engages a broader audience by breaking down language barriers.
• Enables informed decision-making and strategy optimization.

£775 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

961787644717038

Contact

Datasumi Team
+442045770319
accounts@datasumi.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Datasumi Ltd offers tailored training services to enable clients to effectively use and manage their cloud software and hosting services. Our commitment to delivering comprehensive AI solutions includes helping organizations understand and utilize cloud technologies. Our training programs cover various topics, such as basic cloud computing concepts, selecting appropriate cloud service providers, deploying and managing cloud-based software, data migration and integration, security and compliance, performance monitoring and optimization, and backup and disaster recovery strategies.; ; We provide training in multiple formats, including on-site workshops, online webinars, and self-paced e-learning courses, to cater to diverse learning preferences and schedules. By equipping organizations with the necessary knowledge and skills to leverage cloud software and hosting services, we help them maximize the value and benefits of their AI solutions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Datasumi Ltd is committed to offering outstanding AI solutions that exceed client expectations. To ensure the reliability, efficiency, and effectiveness of our AI Spokesperson service, we incorporate comprehensive quality assurance and performance testing throughout its development and deployment. Our testing approach includes functionality verification, collaborative user acceptance testing (UAT), performance evaluation, security assessment, and ongoing monitoring and enhancement.; ; We conduct rigorous functional testing to ensure the AI Spokesperson's features and capabilities align with requirements and deliver intended outcomes. We engage clients in UAT to gather feedback and tailor the product to their unique needs. Extensive performance testing assesses the AI Spokesperson's responsiveness, stability, and scalability under diverse conditions. Thorough security testing identifies and addresses potential vulnerabilities to maintain data privacy and security.; ; After deployment, we continuously monitor performance and user feedback to identify improvement areas. Our AI Spokesperson is designed to learn and adapt, allowing us to implement data-driven enhancements for enduring client satisfaction and value.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Datasumi Ltd offers comprehensive support for various cloud hosting and software services, enabling clients to effectively utilize these technologies and achieve their objectives. Our support services include cloud service provider consultation, assisting clients in selecting the best provider based on their unique needs, such as performance, security, scalability, and cost. We work with leading cloud providers like AWS, Microsoft Azure, and Google Cloud Platform.; ; Our team also assists in deploying and managing cloud-based software applications, including configuration, customization, and optimization. We support popular SaaS solutions like Salesforce, Microsoft 365, and Google Workspace, as well as PaaS and IaaS offerings. Additionally, we provide guidance and support for data migration and integration, ensuring a seamless transition from on-premises systems to cloud-based platforms.; ; We help organizations address security and compliance aspects of cloud software and hosting services, implementing data encryption, access controls, and adhering to regulatory requirements. Our team also assists in monitoring and optimizing the performance of cloud-based software and hosting services, as well as implementing robust backup and disaster recovery strategies.; ; We offer ongoing support and maintenance services to keep clients' cloud hosting and software services up-to-date, secure, and optimized.

Service scope

• Service constraints: Datasumi Ltd offers excellent service and support but has some constraints. Remote support is our primary mode, which may not suit organisations needing on-site assistance. Stable internet connectivity is crucial for optimal performance. While our AI Spokesperson integrates with various platforms, some systems may be incompatible. Customisation limitations might apply, and data privacy policies should be discussed. Occasional downtime or maintenance may affect service availability. Understanding these constraints helps buyers make informed decisions. Our team is ready to address concerns and find the best solution for each client.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support levels up to 24 by 7 can be agreed per order in line with customer needs, with initial response times as low as one hour, during support availability periods. Weekday and weekend support can be different or identical as determined by customer need and as agreed in our Service Management Definition.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat, We support assistive technology users through Zendesk
• Support levels: Support requirements are discussed and agreed based on client business requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In combating climate change, Datasumi will elevate its service provision by embracing sustainability initiatives and bolstering environmental resilience. Taking cues from Google Cloud's ambitious targets of operating solely on renewable energy and aiming for 24/7 carbon-free energy by 2030, Datasumi can set similar benchmarks to curtail its carbon footprint and champion sustainable practices across its operations. By harnessing technology to bolster sustainability endeavors and democratizing earth-centric data for informed decision-making, Datasumi can empower organizations to make data-informed choices that bolster climate resilience. Moreover, aligning with social value themes centered on responsible consumption and production, as delineated in the Social Value Model, can underscore Datasumi's dedication to environmental stewardship and sustainability within its service offerings.; ; By integrating these strategies into its services, Datasumi not only actively contributes to the global battle against climate change but also fosters a more sustainable future. Through a concerted focus on renewable energy adoption, carbon footprint reduction, and promoting eco-conscious practices, Datasumi can position itself as a leader in environmentally responsible service provision. By aligning with sustainability goals and leveraging technology for positive environmental impact, Datasumi can play a pivotal role in advancing climate action and fostering a greener, more sustainable digital landscape.

  Tackling economic inequality

  In addressing economic inequality through its service provision, Datasumi will focus on initiatives that promote equal access to economic opportunities, support small and medium-sized enterprises (SMEs), and foster diversity within the supply chain. By aligning with social value themes that aim to reduce economic disparities, Datasumi can contribute to creating a more inclusive and equitable business environment. Drawing inspiration from the Social Value Model's emphasis on creating new businesses, jobs, and skills, Datasumi can implement programs that facilitate entrepreneurship, job creation, and skills development for underrepresented groups. Additionally, by supporting educational attainment relevant to contracts, providing training schemes to address skills gaps, and promoting sector-related skills growth, Datasumi can help bridge the economic divide and empower individuals from diverse backgrounds.; ; Furthermore, by structuring supply chain selection processes to ensure fairness and diversity, encouraging innovation and disruptive technologies, and promoting collaboration throughout the supply chain, Datasumi can actively contribute to reducing economic inequality. Embracing scalable methods for modernizing delivery, supporting apprenticeships and industry placements, and fostering a fair and responsible approach to working with supply chain partners can further enhance economic inclusivity within its service provision. By adopting these strategies and aligning with initiatives that prioritize economic equality, Datasumi can play a pivotal role in fostering a more level playing field for businesses of all sizes and backgrounds within the ecosystem.

  Equal opportunity

  In the context of equal opportunity, Datasumi enhances its service provision by focusing on promoting diversity, inclusion, and equitable access to opportunities. By aligning with social value themes that prioritize equal opportunities, Datasumi can contribute to fostering a more inclusive and fair society. Drawing inspiration from the Social Value Model's emphasis on supporting local communities in managing and recovering from the impact of COVID-19, Datasumi can implement initiatives that facilitate employment opportunities, re-training programs, and workforce diversity. Additionally, by actively engaging in activities that promote equal access to resources, education, and employment opportunities, Datasumi can demonstrate its commitment to social responsibility and equitable practices within its service provision. Through a concerted effort to prioritize equal opportunity initiatives, Datasumi can play a significant role in advancing social equity and inclusivity within the ecosystem.

  Wellbeing

  In addressing employee wellbeing, Datasumi will elevate its G-Cloud service provision by prioritizing initiatives that promote mental health, work-life balance, and overall employee wellness. By aligning with social value themes that emphasize wellbeing, Datasumi can contribute to creating a supportive and healthy work environment for its employees and clients. Drawing inspiration from leading companies that prioritize employee wellbeing, such as Microsoft's focus on mental health support and flexible work arrangements, Datasumi can implement similar programs to enhance the overall wellbeing of its workforce. By fostering a culture of mindfulness, resilience, and work-life balance, Datasumi can empower its employees to thrive both professionally and personally.; ; Furthermore, by incorporating features in its G-Cloud services that prioritize user experience, accessibility, and data privacy, Datasumi can contribute to the overall wellbeing of its clients. Ensuring that services are user-friendly, secure, and aligned with best practices in data protection can enhance the mental and emotional wellbeing of users who rely on these technologies for their daily operations. Additionally, by promoting digital wellness practices and providing resources for managing screen time and technology usage, Datasumi can support clients in maintaining a healthy relationship with technology.; ; By integrating these wellbeing-focused initiatives into its G-Cloud services and organizational culture, Datasumi can foster a holistic approach to wellbeing that benefits both its employees and clients. Prioritizing mental health support, work-life balance, user experience, and data privacy can create a positive impact on overall wellbeing within the workplace and the digital ecosystem at large.

Pricing

• Price: £775 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.