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Bourne Valley Systems Ltd

Community Management Services for Enterprise Social Media platforms

Provision of a Community Management Service for Enterprise Social Media platforms, with a particular expertise in IgniteTech's (formerly Aurea) Jive software and the Defence Connect platform.

Features

  • Effective Enterprise Community Management
  • User training
  • Content curation
  • Monitoring of Page, Group and Space usage
  • Monitoring membership
  • Drive engagement
  • User onboarding
  • Content reporting
  • User reporting

Benefits

  • Improved Engagement
  • Improved Curation of Content
  • Reduced complexity
  • Provision of improved usage reports
  • Increased productivity
  • Improved knowledge management

Pricing

£350 to £1,000 a user a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jez@bournevalleysystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 6 1 9 0 4 6 8 3 2 1 9 0 1 4

Contact

Bourne Valley Systems Ltd Jez Ahl
Telephone: +447824849627
Email: jez@bournevalleysystems.co.uk

Planning

Planning service
Yes
How the planning service works
We provide experienced Community Managers who will support the buyer and the user community in the exploitation of their ESM solution. We have over seven years' experience of ESM strategy for a major Defence Client
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Jive Software
  • Aurea Software

Training

Training service provided
Yes
How the training service works
Our experienced Community Managers are experts in the usage of ESM solutions, and can run ad-hoc or regular user training sessions, either in person or remotely
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our highly experienced community managers are experts in maximising ROI on ESM platforms. They can support your user base in all aspects of their ESM solution

Service scope

Service constraints
No

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support arrangements will be agreed with the buyer depending on requirements. The cost of this will depend on specific requirements
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
User support and training, during normal working hours. We can also provide a lead consultant with a strong management and technical background, who has extensive ESM knowledge

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

Fighting climate change

We strive to keep compute resources to a minimum, including turning off servers/infrastructure when not required. We keep travel to a minimum.

Covid-19 recovery

Our platform enables users to work remotely, where staff may need to work from home.

Equal opportunity

Bourne Valley Systems is committed to equal opportunity for all employees and sub-contractors. We use the best talent available to us, regardless of race, colour, gender, religion, age, belief or any other status protected in our laws. We do not tolerate any kind of harassment or discrimination.

Wellbeing

We operate a duty of care to the wellbeing of our staff and sub-contractors.

Pricing

Price
£350 to £1,000 a user a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jez@bournevalleysystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.