BEDIGITALUK LTD

Cloud Service

Cloud service aims to support your organisation in whatever stage of the journey you are on from delivering a comprehensive cloud strategy to consolidating and building enablement tooling to bring efficiency into your cloud deployments. We specialise in cloud strategy, managed cloud, cloud migration, automation/orchestration, enablement, divestitures, separations and mergers.

Features

• Develop strategy and approach to transition to a cloud environment
• Digital, IaaS, PaaS and SaaS all supported
• Cloud migration and management, Service design and architecture
• Agile, Scrum, Prince2, ITIL, Open Source, Digital and Web
• Ensuring Enterprise, Licence, Asset and Configuration Management incorporated
• Network, Hosting, Server, storage, Data Centre, Service Desk
• Ensuring Business Continuity, Disaster Recovery, Security is incorporated
• Organisational design, Business Model Design, Divestitures, Mergers, transformations
• Managing cloud suppliers and cost modelling DevOps, WebOps, Testing services
• Cloud cost estimating and supporting the creation of business cases

Benefits

• Flexible service tailored to your user needs
• UK Government, NHS and Healthcare Sector experience
• Follow the GDS Lifecycle, Standards and Manual
• Greater likelihood of success by MVP Delivery
• Work collaboratively within multi supplier teams
• Transition of knowledge and skills to staff
• Experience in delivering in complex, high performance operating environments
• Reduced delivery costs
• Improved service Quality
• Reduced ongoing infrastructure costs

£400 to £1,950 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@bedigitaluk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

961909427528281

Contact

Paul Matthews
+44 7585 667379
bids@bedigitaluk.com

Planning

• Planning service: Yes
• How the planning service works: Bedigital have a wealth of knowledge and experience in planning implementations for cloud hosting and cloud software. We provide a Cloud Transition and transformation capability that allows customers to efficiently migrate from on premise and hosted infrastructure to cloud based, Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). We achieve this through detailed discovery and business analysis with clients to understand to the requirements that best realises the benefits of the cloud. We work with a number of cloud providers including Amazon, Microsoft Azure, Google Cloud platform, Carrenza and SkyScape.; Our service provides:; ; • Develop strategy and approach to transition to single or multiple cloud environments; • Digital, IaaS, PaaS and SaaS cloud offerings all supported; • Use Agile, Scrum or Prince2 to deliver cloud transition; • Agile, Scrum, Prince2, ITIL, Open Source, Digital and Web; • Ensuring Enterprise, Licence, Asset and Configuration Management incorporated; • Network, Cloud Hosting, Server, Storage, Data Centre, Service Desk; • Ensuring Business Continuity, Disaster Recovery, Security; • Managing cloud suppliers and cost modelling; • DevOps, WebOps and Testing services in the cloud; • Cloud cost estimating and supporting the creation of business cases.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • ServiceNow
  • Any In house, IaaS, PaaS, SaaS solution

Training

• Training service provided: Yes
• How the training service works: Bedigital provide a complete development and implementation service which includes either input about the implemented service for the client to develop their own specific training or bedigital will develop specific training packages for their implementation as required.; ; Training can be undertaken in a number of ways:; - Mentoring and knowledge transfer which will occur as part of the bedigital working approach but which can be specified and outcomes linked to the bedigital engagement; - User awareness and knowledge building ; - Formal training package development; - Post implementation reinforcement and floor walking; - Handover of materials to in house training or ongoing training support to new users or refreshers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Bedigital provide expertise and resource capacity to assist in the planning, preparation, set-up and migration of services to and between cloud providers.; ; bedigital have experience of using various tools in these processes and can advise clients on the best processes and tools to use and the creation of template architectures and final architectures.; ; The exact approach will depend on the requirements of the client which are identified during the discovery phase with the proposed solution being an output of this phase of work.; ; Example migration paths bedigital has undertaken are:; - ITSM tooling - in house to SaaS; - Email in house to hybrid or SaaS models; - Authentication services in house to hybrid; - Infrastructure Hosting In house to IaaS and IaaS to IaaS providers; - Application services to PaaS and SaaS and from PaaS to In house
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Bedigital have experience and expertise in a range of QA and Performance Testing approaches and tools. We provide UAT, technical, Integration, automation, performance testing and environment management. We can also help you define and understand your quality and test strategy. We work using either Test Driven agile and traditional V-Model waterfall methods.; ; bedigital can also provide Test and QA personnel to assist in these activities or will work seamlessly with third party or in house resources to ensure that these activities are undertaken as efficiently as possible.; ; We would recommend using a "test led development" approach where the test scenarios and specific tests are created alongside the requirements. This enables clear understanding of the User requirements to be developed and provided to the development and configuration teams and used for unit and system test during the development. It also reduces the risk of UAT failure and speeds the implementation and sign-off.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The support services provided are subject to the requirements of the client and may cover 1st, 2nd and 3rd line support in the areas of:; - User management ; - Service Management; - Helpdesk support ; - Technical product support ; ; For 3rd party software and 4th line in the case of software or configuration developed for the client by bedigital.; ; The services can be provided on site or off site as most appropriate to the client needs with the pricing linked to the client requirements and agreed SLAs.

Service scope

• Service constraints: No Constraints; ; bedigital will tailor their offerings to support the client requirements with the pricing agreed based on the requirements and SLAs required. ; ; bedigital will endeavour to ensure that the most cost effective solution is provided and will identify where other 3rd party services would be most cost effective for the client.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours Mon-Fri
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The support levels are agreed with the Client as per their requirements and may range from 9/5 to 24/7 depending on client need.; ; The cost is priced according to:; ; 1. The product(s) being support; 2. The support levels (1st, 2nd, 3rd line); 3. Hours of Support; 4. SLA required; 5. Location of provision; ; As such as simple pricing model is not available; ; A Technical Account Manager would be provided on all engagements but their availability and SLA provided would be relevant to level of service required by the client.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  All bedigital's G-Cloud services will be delivered in accordance with our commitment to achieve net zero carbon emissions by 2050 and our target to achieve 25% carbon emissions reduction by 2025, as set out in our current Carbon Reduction Plan. Carbon reduction activities already underway include: - Minimising use of paper, including a policy of no-printing by default - Buying from local suppliers wherever possible - Evaluating whether equipment and supply needs can be met in more environmentally friendly ways - Reduce, reuse, recycle - Encouraging and enabling alternative travel and car sharing - Minimising business travel by car - Switching off all electrical equipment and lights not in use Planned initiatives for the next period include: - Sponsoring planting of 50 trees in the name of each guest who appears on our Tech Leaders Podcast - Further reducing business air and car travel, including adopting a video-conferencing-first approach to meetings - Switching to mixed office/home working for staff, which will reduce commuting and office-based energy use - Moving to shared office facilities, which will make use of office-based energy more efficient - Exploring carbon offsetting
• Covid-19 recovery:

  Covid-19 recovery

  All bedigital's G-Cloud services will be delivered in line with our commitment to support our communities to recover from Covid-19. Recent and ongoing activities contributing to this commitment include: - A recruitment drive for our back office team which has brought on board 3 x recent graduates in full-time positions and 1 x graduate intern (who has gone on to a full-time position at a global IT company) - Continuing our procurement policy of buying local wherever possible - Providing on a voluntary basis an outplacement advice service via a local charity for people who have been made redundant during Covid-19 lockdowns covering job searching, CV writing and interview skills - A series of Covid-related online webinars which have included in the last 18 months “Supporting Employee Resilience During Covid-19” and “Volunteering Under Lockdown” delivered in conjunction with the Wales Council for Voluntary Associations - A workshop on Sustainable Hiring for start-up companies in receipt of government funding to support entrepreneurship among long term unemployed and other disadvantaged groups - A workshop to local technology networks on creating a young-person friendly workplace - A workshop to young people on using LinkedIn to increase employment prospects - A webinar on increasing employment and improving workplace environment for neurodiverse employees - A presentation to a local tertiary college on careers in technology industries
• Tackling economic inequality:

  Tackling economic inequality

  All bedigital's G-Cloud services will be delivered in accordance with our commitment to tackling economic inequality. This commitment is manifested in 3 main groups of activities: Promoting business opportunities and entrepreneurship by prioritising SMEs and local business in our procurement and commercial partnerships and contributing through workshops and advice to local business groups. This includes hiring facilities from local tech hub Tramshed Tech. Recruitment. We aim to promote employment opportunities for young people through our recruitment, a group who have found it harder to access employment during and since Covid-19. We recently completed recruitment of 3 x recent graduates to our back-office team and 1 x graduate intern (who has gone on to a position with a global technology company). Professional development. We enable our employees to access formal and informal professional training and apprenticeships. Current and recent qualifications and accreditations include: - 1 x Association of Accounting Technicians Level 4 Finance Apprenticeship - 1 x Certified Employer Branding Specialist - 3 x Aspiring Professionals Programme (for 18-21 Year Olds) - 2 x paid internship - 1 x APM Project Management Qualification - 1 x Microsoft Licensing Fundamentals accreditation - 1 x Chartered Institute of Personnel and Development Level 5 Intermediate Certificate in Human Resource Management - 1 x Certified Practitioner in Neuro-Linguistic Programming & Time Line Therapy & 1 x Certified NLP Coach - 1 x Microsoft Licensing Specialist: on-premises products accreditation - 1 x Agile Project Management Foundation & Practitioner - 1 x Certified Scrum Master - 2 x Cloudera Sales Accreditation
• Equal opportunity:

  Equal opportunity

  Through delivery of all our G-Cloud services, bedigital are committed to promoting equality, diversity, and inclusivity in all aspects of our business. Our Equalities Policy, which is owned by the Board of Directors and annually reviewed and updated, sets out our commitment to ensure that no form of direct or indirect discrimination, victimisation, or harassment takes place within the conduct of our own business or in delivery of services which we provide to our customers. In addition, although we are not required to by Modern Slavery Act, we have voluntarily adopted and published on our website a Modern Slavery Statement setting out our commitment to ensure that human trafficking and modern slavery are not taking place within any part of our organisation or supply chain. We have a strong record of recruiting diverse personnel in both back-office and on-site delivery roles. In the last 12-months 33% of our new hires have been female (almost double the estimated female representation in the UK IT workforce of 19%) and 28% have been Non-White (9 pp. higher than the estimated 19% of UK IT workforce who are BAME). We have not placed any candidates in the last 12 months who have identified themselves as having a disability. We plan to continue to our progress on creating a diverse workforce in future by activities including: continuing to gather and review diversity data; promoting technology industry jobs to under-represented groups, such as women and the neuro-diverse; and targeted recruitment activities, such as peer-referral schemes which encourage BAME staff to promote us as an employer to their professional networks.
• Wellbeing:

  Wellbeing

  Through delivery of our G-Cloud services bedigital will maintain our established commitment to supporting the health and wellbeing of our employees and associates, as well as contributing positively to the wellbeing of our community. As is our established practice, all our staff (back office and delivery), as well as sub-contractors placed onsite with customers, receive at induction an employee pack including our policies on managing stress at work, sickness absence, and grievance reporting. We use a system of buddying to ensure staff and subcontractors are supported when delivering onsite engagements, as well as having open access to a named director responsible for each engagement. As part of our plan to continue growing how we support the health and wellbeing of our employees we will be introducing a new health benefits employment package in 2022. Additional recent activities supporting health and wellbeing in our community include delivering a webinar on creating an appropriate work environment for a neuro-diverse workforce and two contributions to our local food bank in 2021.

Pricing

• Price: £400 to £1,950 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@bedigitaluk.com. Tell them what format you need. It will help if you say what assistive technology you use.