Microsoft Power Automate

Power Automate democratises intelligent automation by empowering everyone, from end users to experts at the forefront of technology, to seamlessly build secure, automated solutions that bring together robotic process automation (RPA) and digital process automation (DPA) into a single cloud-based solution.


  • Low-code automation platform, UI- and API-based automation with AI intelligence
  • Efficiently build low-code automated workflows using 1000’s of prebuilt template
  • End-to-end platform for data integration across on-premise and SaaS
  • Automate across 1st and 3rd party apps and services
  • Natively integrates with Azure, Microsoft 365, and Dynamics 365
  • Automate legacy software using bots and screen scraping (RPA)
  • Drive intelligent actions by infusing AI into automated workflows
  • Includes enterprise-grade governance and customisable data loss prevention policies


  • Efficiently scale across your organisation with automation
  • Easy to use low/no-code tools, templates, and connectors
  • Securely integrate automation at every level
  • Accelerate productivity and focus on more strategic work
  • Increase efficiency through automated workflows with the power of AI
  • data loss prevention built in, strictest codes for data privacy


£12.54 a user a month

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

9 6 1 9 3 7 7 5 0 6 0 2 4 6 0


Telephone: 02084182686

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Full details of the Microsoft Dynamics 365 service can be found here - and
System requirements
  • Minimum: 2.9(GHz) or faster x86- or x64-bit dual core processor
  • With SSE2 instruction set
  • Recommended: 3.3(GHz) or faster 64-bit dual core processor
  • With SSE2 instruction set and 3MB or more L3 cache
  • Minimum: 2-GB RAM
  • Recommended: 4-GB RAM or more
  • Minimum: Super VGA with a resolution 1024 x 768
  • Recommended: Super VGA with a resolution 1024 x 768

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1: Critical - Response Time: 2hr  
P2: Major - Response Time: 4hr
P3: Important - Response Time: 8hr  
P4: Minor - Response Time: Varies on request
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Chat window provided by 3rd party "liveperson" subject to their accessibility
Onsite support
Yes, at extra cost
Support levels
Technical support options come in various costs and benefits, depending on the needs of the customer.  Further details regarding the support plans can be found here -
Support available to third parties

Onboarding and offboarding

Getting started
"Microsoft Dynamics 365 makes available comprehensive guidance, help, training and troubleshooting materials as part of the Microsoft Dynamics 365 Service. Within the Administration Portal, there are links to many of the resources available, including:
Help articles for users and administrators who need to manage Microsoft Dynamics 365.
Community forums/wikis where help articles and white papers are published
Service Health dashboard for information regarding outages/issues. Microsoft offers a range of services to organisations, eg FastTrack to aid onboarding to the service, and the Dynamics Learning Portal to help partners and organisations optimise the use of the service."
Service documentation
Documentation formats
  • HTML
  • Other
Other documentation formats
  • Ebooks
  • Training videos
  • E-Learning and training manuals
  • Learning Path
End-of-contract data extraction
At any point user can export data from Microsoft Dynamics 365. This use the Software Development Kit (SDK), manually export data using the data export functionally.
End-of-contract process
No more than 180 days after expiration or termination of Customer’s use of an Online Service, Microsoft will disable the account and delete Customer Data from the account.
Transfer of Customer Data. Unless Customer has opted out of the Standard Contractual Clauses, all transfers of Customer Data out of the European Union, European Economic Area, and Switzerland shall be governed by the Standard Contractual Clauses. Microsoft will abide by the requirements of European Economic Area and Swiss data protection law regarding the collection, use, transfer, retention, and other processing of personal data from the European Economic Area and Switzerland.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Dynamics 365 allows access and functionality to be provided via a mobile device,  web browser or mobile application. The solution supports a model that only requires configuration to be carried once regardless of how the solution is accessed.
With Dynamics Unified Interface, someone that is using a Dynamics App (for example, Customer Service or Sales) will have the same experience on a mobile device or on a web browser on the computer or directly inside Outlook client.
In fact, the liquid layout scales to optimize the viewing experience, adjusting for various screen shapes and resolutions.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Please see
What users can and can't do using the API
Please see
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Microsoft Dynamics 365 is a highly customisable and flexible business application. The bulk of the customisations can be carried out without requiring custom development. This inclused amending and creating new entities, forms, view and workflow processes. For cases that do require custom development, Microsoft provides a software developer kit (SDK).


Independence of resources
The service operates multiple scale groups in each data centre and automatically provisions new customers into a scale group. The architecture of scale groups is designed to meet the many needs of operating a service at scale, including security, scalability, performance, tenant isolation, serviceability, and monitoring. Each customer has their own individual database, separate from other customers’ databases. Data processing is logically segregated through capabilities specifically developed to help build, manage, and secure multitenant environments.


Service usage metrics
Metrics types
Organization Insights provides quick view of key Dynamics 365 metrics such as the number of active users and page requests. The Dynamics 365 Administration Portal provides an overview of each instances 'service health' including service degradation and storage capacity.
Reporting types
Real-time dashboards


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
The data within the Dynamics 365 system is encrypted using a PFX or BYOK encryption key. All
instances of Dynamics 365 use Microsoft SQL Server Transparent Data Encryption (TDE)
to perform real-time encryption of data when written to disk, also known as encryption at rest.
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported from Microsoft Dynamics 365 through the Export to Excel feature and using web service APIs documented in the Dynamics 365 SDK. Data can also be exported using the data export service.
Data export formats
  • CSV
  • Other
Other data export formats
  • Using web service APIs documented on the Dynamics 365 SDK.
  • Files in XML Spreadsheet
  • TXT
  • XLSX
Data import formats
  • CSV
  • Other
Other data import formats
  • Files in XML Spreadsheet
  • TXT
  • CSV
  • XLSX

Data-in-transit protection

Data protection between buyer and supplier networks
Other protection between networks
Dynamics 365 is an internet SaaS based cloud service
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Please see

Availability and resilience

Guaranteed availability
Approach to resilience
Outage reporting
Via the service status portal, Email, Alerts or Mobile Application

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Dynamics 365 uses Azure Active Directory for authentication. Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups. It helps secure access to on-premises and cloud
applications, including other Microsoft online services like Office 365 and many non-Microsoft SaaS applications. The customer can enable multi-factor authentication on their AAD tenant.
For details on the Dynamics 365 security architecture:
Access restrictions in management interfaces and support channels
Role-based access control   ( R B A C ) enables you to grant access based on the user’s assigned role, making it easy to give users only the amount of access they need to perform their job duties. You can customize RBAC per your organization’s business model and risk tolerance.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Statement of applicabilty for ISO 27001 for Dynamics 365:
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Service scope for CSA STAR Certificate is decribed in this document:
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • EU-Model-Clauses, EU-U.S. Privacy Shield
  • GDPR, FIPS 140-2
  • HIPAA/HITECH, EN 301 549 (EU)
  • G-Cloud (United Kingdom Government-Cloud)
  • MCTS (Multi-Tier Cloud Security Standard)
  • LOPD (Spanish Law on the Protection of Personal Data),
  • ENS, ISO 27001, ISO 27018
  • IRAP, PCI DSS v3.2.1
  • SOC 1, SOC 2

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Information security policies and processes

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
• The identification and documentation of the planned change.
• An assessment process of possible change impact.
• Change testing in an approved non-production environment.
• Change communication plan.
• Change management approval process.

• Identification and recording of significant changes.
• Planning and testing of changes.
• Assessment of the potential impacts, including security impacts, of such changes.
• Formal approval procedure for proposed changes.
• Communication of change details to all relevant persons.
• Fallback procedures, including procedures and responsibilities for aborting and recovering
from unsuccessful changes and unforeseen events.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
"Dynamics 365 has developed robust processes to facilitate a coordinated response to incidents
if one were to occur for Dynamics 365. A security event may include unauthorized access
resulting in loss, disclosure, or alteration of data. Dynamics 365 Incident Response process
follows five phases.
1. Identification
2. Containment
3. Eradication
4. Recovery
5. Lessons Learned

Dynamics 365 applications implement technologies to scan the environment for vulnerabilities. Identified vulnerabilities are tracked and verified for remediation. In addition, regular vulnerability/penetration assessments to identify vulnerabilities and determine whether key logical controls are operating effectively are performed.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Microsoft's view
Covid-19 recovery

Covid-19 recovery

Microsoft's view
Tackling economic inequality

Tackling economic inequality

Microsoft's view
Equal opportunity

Equal opportunity

Microsoft's view


Microsoft's view


£12.54 a user a month
Discount for educational organisations
Free trial available
Description of free trial
30 day trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.