NHS SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

NHS SCW Geospatial Service - Health Service planning, Transformation and Reconfiguration

SCW Geospatial Service support health sector organisations with geospatial consultancy services and bespoke hosted interactive mapping, visualisations, analysis, and insight tools to make informed decisions on service planning. We empower partners to address healthcare challenges in improving population health outcomes through innovative solutions leveraging the power of location-based insights.

Features

• Geospatial analytical support for service transformation and reconfiguration projects
• Baseline mapping of service activity data to visualise current state
• Geospatial analysis, activity spatial temporal analysis
• BI and geospatial modelling to reveal relationships, trends, and patterns
• Functionality supporting deep dive into scenario data
• Scenario modelling of re-design options
• Interactive mapping and visualisation solutions

Benefits

• User centred solution design
• Bespoke solutions tailored specific to requirements
• Understand impacts across multiple stakeholders and service user profiles
• Outputs provide impactful resources for evidence-based business case formulation
• Multi-service level design across Primary and Secondary Care
• Descriptive, predictive and prescriptive analytics

£443.00 to £1,502.00 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at scw.opportunities@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

961986968235400

Contact

Lisa Greenhorn
07748 933599
scw.opportunities@nhs.net

Planning

• Planning service: Yes
• How the planning service works: All Geospatial Service consultancy services and hosted interactive applications are bespoke and specific to individual customer requirements and scope of challenges to be addressed. We work collaboratively with our customers in requirements gathering, solution scoping and application development in ways that ensure the tailored tools and services add value and effectively address healthcare challenges in improving population health outcomes. ; ; Planning elements include and cover:; Requirements gathering;; Solution scoping and specification;; Data sourcing, quality validation and modelling;; Application design, development and hosting;; User access, account management.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our dedicated team of geospatial specialist have with a wealth of experience of producing bespoke training material and user guides, delivering training, product demos and mentoring sessions on tailored solutions we produce. These resources are designed to meet specific needs and start comprehensive requirements and needs assessment to ensure the training suite empowers end users fully understand, can effectively utilise and interpret solutions developed for them.; ; Training and resources feature:; Remote / online delivery;; Product / solution induction training;; Product / solution user guides;; Application functionality and key features demonstration;; End user workshop and collaboration forums as required.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We operate under a standard procedure in the delivery of our consultancy services, development commission and maintenance of customer products and solutions. We are accredited to ISO9001:2015 Quality Management Systems (QMS). Throughout our delivery we seek feedback from customers and this feedback is integral to our internal review our services for potential improvements and are progressive implemented as expeditiously as is appropriate. ; ; Quality Assurance Features: ; Service provision feedback and assurance;; Data Protection Impact Assessments (DPIAs);; Data quality validation and assurance;; Post design Application User Acceptance Testing;; Application Usability and Performance testing;; User access testing;; System and Applications Logs monitoring.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our products / solutions are developed and implemented with ongoing annual maintenance and support. ; ; Ongoing Support features; ; Technical Helpdesk support with users raising call request;; Agreed technical support call severity profiles with guaranteed response times;; Hosted Application Software maintenance, patching and upgrades;; System performance monitoring, stability, and security enhancements;; Product / Solution data refreshes and /or functionality enhancement;; Product / Solution user account management, additions, removal, and access profile changes;; Customer / Project account management services, schedule and scope as agreed in terms.

Service scope

• Service constraints: Only remote support and engagement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response 1 hour; Target resolution subject to SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: No
• Support levels: We provide a monitored Support Email Inbox available from 09:00 to 17:00 (UK time) Monday to Friday with the exception of bank and public holidays. Target acknowledgement response time to email inbox requests is 1 hour. Our target resolution time are bespoke to the needs and priority level of issue raised as agreed for a specific customer product /solution, and would be stipulated in our Service Level Agreement with the customer. A case reference and a priority will be allocated, and a target resolution date will be set according to call priority, as detailed in our Service Level Agreement.; ; Support Escalation levels include:; Analyst;; Account / Project leads;; Project Manager / Executive;; Senior Responsible Owner;; Third Party System Supplier.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NHS SCW prides itself in being a nationally established leader supporting NHS customers to develop and implement Green Plans across all business areas, including digital and data, clinical service delivery, travel and transport, and support services. Knowing that every £1 invested in the NHS delivers £4 in the economy drives SCW to deliver best-in-class support to customers and social value to communities they serve. A recent example is adoption of digital texting in our Children Health Information Service. Texts have 0.02% carbon footprint, compared to letters, and will save c£490k over the contract term.; ; Our approach builds on ‘Developing a Net Zero Carbon National Health Service (2020)’. To ensure environmental and social value best practice is integral to delivery, we created a Net Zero and Social Value Toolkit, including the actions below and the Environment Impact Assessment (EIA) and Environment Impact Mitigation Plan (EIMP) set out in the discovery phase below:; • Work with Approved Organisations (AOs) to collaboratively scope, use bottom-up data to baseline our delivery model.; • Agree environmental and social value requirements, acceptable impact, and which performance metrics to monitor.; • Align interventions to AO Green Plans and/or Carbon Reduction Plans to leverage their established processes. ; • Mandate consulting teams to complete SCW online sustainability training module, ensuring awareness, and incorporating environmental best practices in delivery. ; • Ensure SCW contractors have completed SCW sustainability training module.; • Adapt our delivery approach to balance carbon reduction against delivery requirements e.g., remote/virtual working, travelling by public transport/lift sharing. ; • Partner with local voluntary, community, and social enterprise (VCSE) organisations where possible, to deliver additional environmental benefits e.g., through volunteering or pro-bono advice, to further their organisational objectives. ; • Ensure SCW suppliers align to our (and customers’) environmental commitments e.g., as part of selection process.

  Equal opportunity

  NHS SCW has proud track record for embedding social value principles, including equal opportunities, within our organisation and with our customers. We recognise our responsibilities under the Social Value Model for reducing disability employment gaps and tackling workforce inequality, for example as evidenced in our digital skills support to systems: ; • Clinical Systems training delivered to 850+ GP Practices across Southern England; • Digital literacy eLearning tailored to population needs, part of Health Education England (HEE)’s ‘State of the Nation’ programme.; ; At NHS SCW, we carry out Equality Impact Assessments to:; • Ensure that decisions and changes we make are appropriate and do not exclude or disadvantage anyone,; • Identify and mitigate any adverse impact,; • Provide assurance that our policies, procedures and practices are equitable,; • Demonstrate compliance to the Public Sector Equality Duty.; Completing EIAs gives us confidence that our policies, services, operations, wellbeing provisions, and functions do what they are designed to do and include and/or benefit everybody.; ; NHS SCW is largely funded through public funds, it is therefore required by the Equality Act 2010 to comply with the Public Sector Equality Duty, albeit somewhat indirectly. In this regard we carry out an equality analysis on our services and any proposals for change. We ensure that all our strategies, policies, services, operational procedures, and functions, both current and proposed, give proper consideration and due regard to the needs of diverse groups in order to:; • Eliminate discrimination.; • Advance equality of opportunity and access and; • Foster good relations between different groups in the community.

  Wellbeing

  At NHS SCW, fostering a sense of belonging is our priority. We create an inclusive environment where every team member feels valued and respected, regardless of their background or identity. Our commitment to equity, diversity, and inclusion is at the heart of our workplace culture. ; ; Our strategy for promoting wellbeing and diversity is structured around five key steps:; • Inclusive Environment: We actively cultivate an atmosphere where everyone thrives.; • Equity and Fairness: We ensure equal opportunities for all.; • Diverse Perspectives: We celebrate and leverage diverse viewpoints.; • Education and Awareness: We provide resources to enhance understanding.; • Continuous Improvement: We adapt and evolve based on feedback.; ; Our initiatives demonstrate our dedication to transparent recruitment practices and support for our workforce. Here are some examples:; • Change 100: A program fostering inclusivity by offering internships to disabled students.; • Race Equality Jobs Board: Promoting diversity in recruitment.; • Menopause in the Workplace Pledge: Addressing the specific needs of our workforce during menopause.; ; Additionally, we offer various networks to promote a culture of belonging that include:; • Diversity in Health and Care Partners Connecting professionals across diverse backgrounds to share insights and collaborate.; • BME Leadership Network - Empowering Black and Minority Ethnic leaders within NHS SCW.; • Women Leaders Network - Supporting and advancing women in leadership roles.; • LGBTQ+ Leaders Network - Fostering an inclusive environment for LGBTQ+ professionals.; • Southern Disability Support Network - Providing a platform for disability awareness and support.; • Our Gender Pay Gap (GPG) Analysis.; • Implementation of the NHS Workforce Race Equality Standard (WRES).; • Adherence to the NHS Workforce Disability Equality Standard (WDES).

Pricing

• Price: £443.00 to £1,502.00 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at scw.opportunities@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.