GMO GLOBALSIGN LIMITED

Digital Electronic Signatures and eSeal's

GlobalSign's Digital Signing Service (DSS) provides you with compliant, identity-based digital Signatures and Seals for your employees and organisation. GlobalSign does all of the technical/compliance parts in our eIDAS-accredited infrastructure for your Digital Signatures and Seals. Use our REST API for signing workflow integration to easily implement Signatures and Seals.

Features

Build trusted Digital eSignatures into your existing document management services/workflows
Supports individual/department level identities for advanced eSignatures or eSeals
Easily add eSignatures to proprietary or well-known document signing services
Integrate our RestAPI, SDK or choose pre-installed zero-integration methods
Delivered from GlobalSign’s ETSI best-in-class audited robust infrastructure
GDPR compliant Global Data Centers (primary in London)
Includes choice of inclusive Trusted or Qualified Time Stamping
Includes all crypto components - you only need the API
Signatures & Seals comply with UK/EU elDAS regulations

Benefits

Meets all of your Digital Signature and seal compliance requirements
PKI-based eSignatures ensures highest standards of security, identity and integrity
Suitable for Directives related to VAT/eInvoicing/eArchiving etc.
Supports multiple Digital Signature identity profiles within the Organisation
Adopting Digital Signatures to shorten project timelines and save costs
Flexible and scalable options for eSignature/eSeal volume licensing and throughput
Highly-scalable backend environment - no additional configuration or integration needed
No integration required when using with DocuSign, Adobe Sign etc.
Globalsign is part of the Adobe approved trust list
Remote signing solution which requires no hardware or PKI expertise

£713 a licence a year

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.boyle@globalsign.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

Contact

GMO GLOBALSIGN LIMITED Mike Boyle
Telephone: 01622 766714
Email: mike.boyle@globalsign.com

Service scope

Software add-on or extension: Yes
What software services is the service an extension to: DSS is an API service - provides the option to:
-Integrate into your own services
-Use readily integrated into GlobalSign's GMOSign eSignature service
-Help integrating DSS with your non-proprietary services
-Use readily integrated into DocuSign and Adobe Sign

Please contact GlobalSign for more details.
Cloud deployment model: Private cloud

Hybrid cloud
Service constraints: DSS is an API driven trusted eSignature service. It is however available via readily-integrated services.
System requirements: REST API when self integrated

Requires a form of digital signature signing workflow

User support

Email or online ticketing support: Email or online ticketing
Support response times: Please see our Standard Support SLA for more details.
Standard Support is provided Mon - Fri.
Out of hours and weekend support available at an additional cost via our Premium Support packages. Search' GlobalSign Premium Support in G-Cloud or contact GlobalSign for more details.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: Via our main website www.globalsign.com or support website support.globalsign.com
Support Chat is available Mon-Fri 9-5pm for standard support users. Or Mon-Fri 24hrs for Gold or Platinum Premium Support customers.
Please see our Premium Support options or contact us for more options.
Web chat accessibility testing: All testing of our website and its available features are rigorously tested in accordance with international security standards and regularly tested.
Onsite support: No
Support levels: Please search G-Cloud for GlobalSign Premium Support Services or contact us for more details.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: We provide an API guide and dedicated sales engineering support when implementing via API. For ready integrations we provide a simple to follow step process.
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: This is not applicable, no information/documentation is shared, stored or process for this service.
End-of-contract process: N/A

Using the service

Web browser interface: No
Application to install: No
Designed for use on mobile devices: No
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: Identities, access credentials and services are managed through an online portal.
Accessibility standards: None or don’t know
Description of accessibility: Via a browser.
Accessibility testing: All testing of our website and its available features are rigorously tested in accordance with international security standards and regularly tested.
API: Yes
What users can and can't do using the API: API is a RESTful API
The service is bound and regulated to compliance standards for identities , e.g. eIDAS, AATL and other international regulations. Information provided will be subject to identity validation process.
API documentation: Yes
API documentation formats: PDF
API sandbox or test environment: Yes
Customisation available: No

Scaling

Independence of resources: GlobalSign's Atlas CA infrastructure service that underpins this DSS service is robust and scalable for ultra high volume usage. All customer accounts are rate limited with the ability for customers to increase their rate limits where required. Please see DSS for Higher Throughput in the service pricing information.

Analytics

Service usage metrics: Yes
Metrics types: Reporting metrics such as usage are available via the online service portal.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

Other locations
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: N/A
Data export formats: Other
Other data export formats: N/A
Data import formats: Other
Other data import formats: N/A

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Other
Other protection between networks: Mutual TLS
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: Mutual TLS
The infrastructure includes identity data stored on hardware security modules within our WebTrust, ETSI and Qualified Trust Service Provider accredited environment.

Availability and resilience

Guaranteed availability: 99.95%
Please see GlobalSign's SLA for more details.
Approach to resilience: Available on request.
Outage reporting: Via a public dashboard and email and social media notifications.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: In access management only authorised administrators have access to service accounts. Administrators undergo an identity verification process during the onboarding to the service.
Access to support channels is available to service administrators and named known contacts only.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: BSI
ISO/IEC 27001 accreditation date: 21 October 2019
What the ISO/IEC 27001 doesn’t cover: Services other than the ones provided from the certificate authority and TrustLogin function of GMO GlobalSign. Please note that GMO Sign and IoT services are out of the scope.
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: SecureTrust
PCI DSS accreditation date: 24 September 2021
What the PCI DSS doesn’t cover: Services other than certificate ordering and processing.
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: 2021-Globalsign-WebTrust-CA-Independent-Assurance-Report

2021-Globalsign-WebTrust-SSL-Independent-Assurance-Report

2021-Globalsign-WebTrust-EV-SSL-Independent-Assurance-Report

2021-Globalsign-WebTrust-EV-CS-Independent-Assurance-Report

2021-Globalsign-WebTrust-CS-Independent-Assurance-Report

GlobalSign_KK_BCMS

EYCP_GlobalSign_eIDAS_certificate_2021

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: WebTrust, ETSI and ISO Accreditations.
Information security policies and processes: GlobalSign provides and is bound to our certificate policy and certificate practice statement which underpins our services. GlobalSign is audited against its compliance and adherence to these policies.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: GlobalSign provides its services in accordance to international, regional and local legislation and industry regulation. We are audited against these standards.
Vulnerability management type: Undisclosed
Vulnerability management approach: GlobalSign provides its services in accordance to international, regional and local legislation and industry regulation. We are audited against these standards.
Protective monitoring type: Undisclosed
Protective monitoring approach: GlobalSign provides its services in accordance to international, regional and local legislation and industry regulation. We are audited against these standards.
Incident management type: Undisclosed
Incident management approach: GlobalSign provides its services in accordance to international, regional and local legislation and industry regulation. We are audited against these standards.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Pricing

Price: £713 a licence a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: Test service is a replication of our production service but digital signatures or eSeals will not be trusted.

Service documents

Request an accessible format

Cookies on Digital Marketplace

Digital Electronic Signatures and eSeal's

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents